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Audi Burlington - Service Center

Burlington, MA

4.8
1,365 Reviews

1,365 Reviews of Audi Burlington - Service Center

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April 09, 2025

Great customer service , very helpful providing details of the work performed Work was done in timely manner More

by lcornelio31051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Audi Burlington responded

Thank you for the positive feedback! We're delighted to hear that our team at Audi Burlington provided great customer service and completed the work promptly. We appreciate your support!

April 08, 2025

Allen worked with us to help solve a couple of big issues that popped up in the short amount of time we had to resolve them . Great communication from Allen and quick and total resolve . We now have a safe More

by Angelaghrbgn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alen
Apr 08, 2025 -

Audi Burlington responded

Angela, we're delighted to hear that Allen and our team at Audi Burlington were able to resolve your issues quickly and effectively. Your peace of mind is important to us, and it's great knowing we could help! Safe travels!

April 05, 2025

Excellent Job all Audi person are very good they help lot spacial Derek. Good job More

by Javed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Partridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Audi Burlington responded

We’re thrilled you had a great experience! Thanks for the five stars, Javed! - Audi Burlington

April 05, 2025

Went for an oli change and the experience was seamless from making the appointment, then rescheduling. While waiting at dealership received update as to what else they found, but no pressure to get one to More

by Franco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Audi Burlington responded

Franco, we're glad to hear your experience was seamless at Audi Burlington. Our team always aims for transparency and no-pressure service recommendations. Thanks for sharing!

April 02, 2025

The dealership is prompt, efficient and thorough in the maintenance of my Q5. They give me detailed reports and status of my vehicle. The waiting area is comfortable and is able to allow the customer to More

by mary.burns4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Audi Burlington responded

Mary, we're delighted to hear that you appreciate the prompt and efficient service at Audi Burlington. It's great to know our comfortable waiting area and detailed reports make your visits enjoyable. Thank you for choosing us for your Q5's maintenance!

April 01, 2025

Checked the thumb touch lock function on all door and replaced the defective the defective units More

by srpillm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Audi Burlington responded

We truly appreciate your support—thank you for the five stars! – Audi Burlington

April 01, 2025

Derek was terrific in service! Fast and accommodating, very friendly and informative during appointment. Was able to also get a last minute loaner! More

by Julie F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Audi Burlington responded

Julie, we're delighted to hear that Derek provided such a positive experience at Audi Burlington! It's great he could assist with your service needs and provide a loaner. Thanks for sharing your feedback!

March 30, 2025

Dealership and service were excellent and above expectations. Minimum inconvenience. Coffee and snacks were provided. More

by Neville-lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Audi Burlington responded

We're delighted to hear that your experience at Audi Burlington exceeded expectations. Thanks for sharing your feedback with us and please don't hesitate to reach out if we can be of service again in the future!

March 29, 2025

Service was excellent. They were ready for me, got me a ride to work, and had the car done when I finished up at work. More

by McLovin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Ha
Mar 31, 2025 -

Audi Burlington responded

It's fantastic to hear that our Audi Burlington team provided such a seamless service experience for you. We appreciate your feedback and look forward to assisting you again in the future!

March 26, 2025

Derek and the entire service department provided us with excellent service! The video of the health report for vehicle is an excellent tool. Car was finished on time as promised. As always great service. Th More

by Audi/Honda Driver
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Audi Burlington responded

Thank you for the wonderful feedback! We're delighted to hear that Derek and our service team at Audi Burlington provided excellent care. It's great to know the video health report was helpful, and we appreciate your continued trust in us!

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