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Audi Burlington
Burlington, MA
3,186 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,186 reviews
January 22, 2023
Appreciative of all of Brendan's hard work and I am in love with my new car. He made sure I got the car I wanted and thoroughly updated me throughout the process. Will definitely be visiting him again for love with my new car. He made sure I got the car I wanted and thoroughly updated me throughout the process. Will definitely be visiting him again for our next Audi. More
by Brian C
Employees Worked With
January 21, 2023
The video that was sent explaining the car issues was thorough. The report was comprehensive. Friendly staff. Not knowing the wait time for repairs was difficult thorough. The report was comprehensive. Friendly staff. Not knowing the wait time for repairs was difficult More
by elenagrk
Employees Worked With
January 20, 2023
Laris was extremely professional and informative starting with my test drive and all the way through the delivery process. He updated and guided me through my purchase. with my test drive and all the way through the delivery process. He updated and guided me through my purchase. More
by Mike G
January 20, 2023
Excellent service and staff, would highly recommend this professionally run dealership. Knowledgeable, great communication and friendly. Respectful too… professionally run dealership. Knowledgeable, great communication and friendly. Respectful too… More
by Butch
January 19, 2023
Great service . Was greeted immediately by a Kelly the service advisor . She secured my loaner and explained there was a limited inventory. Service was completed and Was greeted immediately by a Kelly the service advisor . She secured my loaner and explained there was a limited inventory. Service was completed and explained with a video text showing my auto and dia gnostic assessment which Is a new and informative addition ! Nice touch!! More
by Noreen
Employees Worked With
January 19, 2023
An excellent customer service experience that I want to call out - This is my third vehicle from Herb Chambers Audi Burlington, and I don’t think I will ever buy from anyone else. I love these folks. It’s call out - This is my third vehicle from Herb Chambers Audi Burlington, and I don’t think I will ever buy from anyone else. I love these folks. It’s a joy to take my car in for service. A high level of service and professionalism in a very welcoming, friendly, and inclusive environment. Jim Parolisi and team, keep up the great work! More
by edwardhurleywales
January 17, 2023
Depends on who you deal with in sales, service or parts. Had bad and great employees Had bad and great employees More
by Dand
January 16, 2023
Laris was great about helping me find an ideal car in situation with very tight inventory. He honed in on my top priorities and found a car at port and ready to ship that matched. Then he and the team at situation with very tight inventory. He honed in on my top priorities and found a car at port and ready to ship that matched. Then he and the team at Audi Burlington worked with dealership for which the car was initially intended to secure it for me. A great experience all around. More
by CFullerton
January 14, 2023
Laris took such good care of me and made the whole process smooth and easy. Thank you again for your amazing service Laris and making sure everything went great! process smooth and easy. Thank you again for your amazing service Laris and making sure everything went great! More
by Brendan
Employees Worked With
Laris Gacanovic
