Audi Burlington

Jim was a great representative of Audi Burlington. He’s attentive and informative.all Mr expectations were met. He’s attentive and informative.all Mr expectations were met. More

Jim P is exceptional in the service department. He is thorough and professional. He is the reason I have TWO Audi's. He is thorough and professional. He is the reason I have TWO Audi's. More

Excellent service team who were very responsive and respectful through email communications and the entire car buying process. respectful through email communications and the entire car buying process. More

Burlington Audi have always been Professional knowledgeable honest courteous and welcoming. From the initial sales to subsequent service my experience has been very satisfying. knowledgeable honest courteous and welcoming. From the initial sales to subsequent service my experience has been very satisfying. More

Quick drop off and pick up. Recommended service option with appropriate pricing. Good work on the car. Recommended service option with appropriate pricing. Good work on the car. More

Derek is easy to communicate with, has excellent knowledge of the vehicles, is very responsive and makes the service process easy. I feel comfortable with the service, knowing the job will be done c knowledge of the vehicles, is very responsive and makes the service process easy. I feel comfortable with the service, knowing the job will be done correctly. Very clean dealership. Always get me a loaner if I need one. Highly recommend! More

Be careful if you buy a pre-owned vehicle. I bought an S3 in April of 2022 with 17,000 miles, and I currently have 43,000 miles on it. I was told that the tires were new, all season as it didn I bought an S3 in April of 2022 with 17,000 miles, and I currently have 43,000 miles on it. I was told that the tires were new, all season as it didn’t come with the summer tires that were on the original invoice. I’ve now had to replace all 4 tires, so they weren’t new, and I’ve been told by another Audi dealer that three of the rims are warped. When I purchased the vehicle, I noticed a couple of marks on two of the rims and asked about it. They told me to bring it in at a later date because they’d have them repaired, as they sold me a $3,000 tire and rim package. It’s obvious now that they knew the rims were damaged and they figured they’d sell a $3,000 warranty instead of just having them repaired, in addition to the windshield that had cracks, and was told to wait a month abd file a claim with my insurance company to have it replaced. Finally, when I had my vehicle in for service this past summer, someone in the service department backed into my vehicle and damaged a sensor. They know they did it because I had another Audi dealer check to see approximately when the warning light triggered, and it was when I picked it up. I brought it back to them, asking them to check it out. I waited for four hours until they “figured out that it was a damaged sensor and tried to charge me $100 more than the previous dealer that alerted me to the problem! Old school sleaze at its finest! Please check out the photos of my vehicle when I drove it off the lot, the loaner car they gave me over the summer when I brought mine in to have the coolant system checked for a leak, and the condition I returned it in. Also, a pic of the video they sent me. At no point during that video can you see the damaged sensor on the passenger side! Just a coincidence? I think not! More

I had a great experience. Laris is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possibl Laris is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Thanks again. More

Excellent response to problem ! Commicated to me at each phase of getting work done The.best Commicated to me at each phase of getting work done The.best More

Customer service was great. Kelly was very helpful and polite. She is a happy person. Kelly was very helpful and polite. She is a happy person. More