Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Audi Burlington
Burlington, MA
3,198 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,198 reviews
December 11, 2024
Service department, Anthony was the best. He explained things throughly, with no pressure and accommodated my crazy work schedule. It was greatly appreciated! He explained things throughly, with no pressure and accommodated my crazy work schedule. It was greatly appreciated! More
by Kmms94
Employees Worked With
December 11, 2024
Great service. Very professional experience. Car was done on time and was clean and ready. Very professional experience. Car was done on time and was clean and ready. More
by harpswell5
Employees Worked With
December 10, 2024
Very good with communication and overall understanding. What I didn’t like was the price difference in oil change. Although I’m a new customer at this location and usually service at Audi Natick my oil cha What I didn’t like was the price difference in oil change. Although I’m a new customer at this location and usually service at Audi Natick my oil change price shouldn’t be $50 more than I ever pay at Audi Natick. There’s all these hidden fees on top of trying to convince me my A5 cost more for oil change than a A4 was complete nonsense. If you ask me if I ever go back to Audi Burlington personally NO but I wouldn’t have a issue with referring them because the work was done perfectly but the extra fees weren’t really necessary, especially with me being a new customer to that location you would think they would want my business to conclude with them knowing there’s more work to attend to with my vehicle. More
by Audi A5 to A7 2025
Employees Worked With
December 09, 2024
I had the absolute pleasure of working with Danielle when buying my Audi Q5, and I can’t recommend her enough! From start to finish, she was incredibly knowledgeable, walking me through all the trim levels a buying my Audi Q5, and I can’t recommend her enough! From start to finish, she was incredibly knowledgeable, walking me through all the trim levels and helping me find exactly what I was looking for. Danielle has such a personable and welcoming demeanor—I never felt rushed or pressured, just completely at ease. She made the whole car-buying experience enjoyable and stress-free. If you’re in the market for a car, do yourself a favor and go see Danielle—you won’t regret it! More
by malina.andre
Employees Worked With
Danielle Leuzzi
December 06, 2024
Excellent service and terrific communication throughout the day each and every time I schedule an appointment the day each and every time I schedule an appointment More
by A8Gary
December 06, 2024
I had an excellent experience with the service department at Burlington Audi. The staff was incredibly polite and friendly - from the service rep who handled my case (Anthony) to the gentleman who retrieve m at Burlington Audi. The staff was incredibly polite and friendly - from the service rep who handled my case (Anthony) to the gentleman who retrieve my loaner car. What stood out the most was how accommodating they were of my busy schedule. They worked with me to find a time that fit and a loaner that would fit 2 hockey bags(!), even going the extra mile to ensure everything was handled efficiently without sacrificing quality. Their communication was top-notch, keeping me updated throughout the process and answering all my questions patiently. It's clear that customer satisfaction is a priority for them, and it shows in every interaction. More
by LSan
Employees Worked With
December 04, 2024
great timely service. ..officiant as usually...service with the smile from service manager Jim.... Merry Christmas Audi Burlington ..officiant as usually...service with the smile from service manager Jim.... Merry Christmas Audi Burlington More
by PPB
Employees Worked With
December 03, 2024
Made the experience seemless. Took time to answer questions. Very helpful and responsive to us. Took time to answer questions. Very helpful and responsive to us. More
by cmartig
Employees Worked With
November 30, 2024
Very honest people and great service. I would recommend this place for honest service. Highly recommended I would recommend this place for honest service. Highly recommended More
by bryanlombardo03
Employees Worked With
November 30, 2024
Anthony worked with me during my visit for service and was professional, courteous and a pleasure to deal with was professional, courteous and a pleasure to deal with More
by CJM
Employees Worked With
