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Audi Burlington

Burlington, MA

Overview
Employees
Reviews
Vehicles
4.9
3,004 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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62 Cambridge St

Burlington, MA

01803

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Showing 3,004 reviews

June 26, 2023

I only use Herb Chambers Audi for both my A4and Q5. Jimmy is the best I trust in their service. I am a fanatic about my cars and having 4 new tires and an alignment today was a pleasure. Thank you fo More

by davidmascioli
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2023 -

Audi Burlington responded

Hey David, thank you for trusting Herb Chambers Audi for your Audi A4 and Audi Q5! We appreciate your kind words about Jimmy happy hear that you had a great experience with us. We'll see you at your next service visit. Safe travels!

Helpful
June 23, 2023

Had to have my car towed in. It didn't get looked at for four days and they had it one week only to find out it was the battery my calls were never answered or returned until the More

by sahtouris
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Jim Parolisi
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2023 -

Audi Burlington responded

Hello Sahtouris, We make every effort to begin work on our client's vehicles as soon as possible. It is understandable for you to be frustrated, nobody likes to deal with unexpected automotive problems. Fairness to each and every client here is a priority, we have to allocate our resources on a first-come-first-serve basis. If you care to discuss this further I am open to a discussion. Matthew Brickey - Service Manager - mbrickey@herbchambers.com

Helpful
June 22, 2023

Professional on time service with video and explanation the job the done . Easy to make a appointment on line. More

by zorin68
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2023 -

Audi Burlington responded

We're so glad to hear that you had a positive experience with our service team! Thank you for taking the time to leave us a great review. If there's anything else we can do for you in the future, just let us know. Drive safely! - The Audi Burlington Team

Helpful
June 20, 2023

Anthony Lazaro was so helpful and knowledgeable. He made the process very easy! I definitely recommend Anthony!! More

by Pgalvin365
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Anthony Lazzaro
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Jun 21, 2023 -

Audi Burlington responded

We're so glad to hear that Anthony provided you with such helpful and knowledgeable service! Thank you for recommending him. If there's anything else we can assist you with, please don't hesitate to reach out. Have a great day! - The Audi Burlington Team

Helpful
June 20, 2023

Exceptional service. They all went out of their way to have my service done quickly. Waiting area is very clean and comfortable. More

by donnamhernand
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2023 -

Audi Burlington responded

Thanks for the great review, Donna! We're so glad to hear that you had an exceptional experience with our service team. Your comfort and satisfaction are our top priorities. Have a wonderful day! - The Audi Burlington Team

Helpful
June 20, 2023

Professional;responsive. Vehicle serviced well and on time.Schedulind service was Vick and easy.Happy with service. More

by rjoy
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2023 -

Audi Burlington responded

This is what we love to hear! Vick and the rest of our team look forward to seeing you next time at Audi Burlington!

Helpful
June 18, 2023

Service was great on my Audi, very professional and reliable, finishes when promised and loaner car provided. More

by Johnp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2023 -

Audi Burlington responded

Thanks for the awesome review, John! We're so glad to hear that you had a great experience with our service team here at Audi Burlington. Providing professional and reliable service is what we strive for, and we're happy to know that we met your expectations. If you ever need anything else, please don't hesitate to reach out!

Helpful
June 17, 2023

Keith was really great to deal with. He is constantly in contact, always courteous and goes above and beyond to respond and help. He was the main reason I got my vehicle from this dea More

by Audiguy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Brandano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2023 -

Audi Burlington responded

Thank you for sharing your experience working with Keith at Audi Burlington! We appreciate your business and look forward to seeing you next time at Audi Burlington!

Helpful
June 17, 2023

Great service, very professional staff, transparent communication - and my car is fixed, too :) this is definitely my go to dealership! More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2023 -

Audi Burlington responded

We're so glad to hear that you had a great experience at Audi Burlington, J! Thank you for choosing us as your go-to dealership. We appreciate your kind words and look forward to serving you again in the future. Drive safely! - The Audi Burlington Team

Helpful
June 16, 2023

Anthony was awesome and the entire experience was very positive. I will absolutely use them in the future. More

by ksmcnamara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2023 -

Audi Burlington responded

Thank you for sharing this wonderful feedback with us! We're happy to hear Anthony provided you with excellent service and we look forward to seeing you again next time here at Audi Burlington!

Helpful
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