Audi Burlington

Audi Burlington responded

Hey Bate! We're glad to know you had a great experience with our team at Audi Burlington! It's important for us that your car maintenance is smooth and convenient. We look forward to serving you again! Safe travels!

Audi Burlington responded

First of all, for clarification purposes, the sunroof is not standard equipment on the Q5, it is an option. Not sure where you are getting your information from, but you are welcome to confirm this with any other legitimate, independent source if it makes you feel better, much like the negative review you left us on New Year's Eve. (6 months after taking delivery of your new car) When you came into our dealership you shared with Warren that you were looking for a Q5 and had a strict budget. He provided you with an option that was as close as possible, and we bridged the gap by giving you a discount. At least you acknowledge that in your review. You did not commit to a purchase with us until the day after your initial visit, I’m sure you used the time to shop around for a better price. It's only common sense that if you desire a different vehicle with additional equipment and features, you pay for those additional features. Click the link below to see a photo of our “dimly lit,” garage. As you can see, it has industrial fluorescent lighting that could light up an airport runway. Back in June, when this happened, the sun set well after we closed. Was the sky “dimly lit,” when you took delivery of the Q5? https://ibb.co/mzCn4Z4 It's unfortunate that you don’t accept any responsibility for your own decision and would rather point the blame to others, in spite of our great effort to satisfy you. George Kotsiras - Sales Manager - gkotsiras@herbchambers.com

rachel responded

I find out after the fact that a sunroof is standard for audi Q5. The chance to find a Q5 without a sunroof is one in the thousands. Warren bought us to your storage facility (a dimed garage) only to check out the exterior and interior colors. According to him, that's the only difference between two Q5s and I took his word for it. This is a major structure difference and your sales has the responsibility to point it out in very first place. I've also mentioned this to your sale manager George. His reply was the Q5 I have purached wasn't a standard Q5. Through out the whole process, I've never said that I want a "custom made" Q5 WITHOUT a sunroof. Another thing about this dealership for anyone who's seeing this review. This dealer does not giving any refunds if you are not satisfied with your new car purchase. Instead, you get credit and you can only use for purchasing another car in the same dealer. Of course, you have to pay the difference in MSRP. Not to mention, I did not pay MSRP for my Q5. This is what they claimed advantage and generous offer for their customers. First, I never interest in purchasing a car without a sunroof. The sale would not going through if I knew this in the beginning. Second, I've been very patient, worked with a regional manager for about half a year, and trying to come up with a better solution. Up until the sale manager George sent me a proposal of trade in my Q5 for a another Q5 with sunroof option. In the proposal, my Q5 depreciation plus the price difference on the new car. Ironically, I could end up paying the price close to a SQ5 just to have a sunroof. This made me relized the dealer has no interest in resolving the problem, but making sales. I did test drive and made the purchase at the same time on my very first visit in this dealership. I walked in with 100% trust and believed in their expertise. Unfortunately, there is no apprciation or consideration of the time I put in and the inconvenience this may cause me. This will not be my last car purchase in my life. I decided it's not worth it to have it continuously effect on me through the new year. Therefore, I want to share my experience and hopefully no one ever follows my steps again.

Audi Burlington responded

We're glad to know you had a positive experience at Audi Burlington! Our team is always ready to assist, whether it's an appointment or walk-in. Thanks for the review and we hope to see you again soon!

Audi Burlington responded

We're glad you had a positive experience with us at Audi Burlington. Providing excellent communication and convenient solutions like loaner vehicles is part of our commitment to customer satisfaction. Thanks for your feedback!

Audi Burlington responded

Hi Andover! We're delighted to know that Derek provided excellent service and kept you updated throughout your experience at Audi Burlington. Your recommendation means a lot to us! Safe travels in your Audi.

Audi Burlington responded

We're glad to know that you had a positive experience with Ha from our service team and found the dealership well-managed. Thanks for choosing Audi Burlington, we appreciate your feedback!

Audi Burlington responded

Hi Sryan! It's great to know that you had a positive experience with Pedro at Audi Burlington and that you're loving your new car. Thanks for sharing!

Audi Burlington responded

Hi Jamie! Thank you for leaving us this five-star review and kind words about Anthony from our service team at Audi Burlington! We'll see you next time!

Audi Burlington responded

Hi DTG! We're glad to know that Max and our team at Audi Burlington were able to provide you with a timely service. Thanks for the review, we appreciate your support!

Audi Burlington responded

Hi L Gleason! We're so glad to know that you felt comfortable and found our team helpful at Audi Burlington. Thanks for recommending us, we hope you enjoy your new Audi!