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Audi Burlington

Burlington, MA

Overview
Employees
Reviews
Vehicles
4.8
3,426 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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62 Cambridge St

Burlington, MA

01803

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Showing 3,426 reviews

April 07, 2010

I stopped in with my 2002 Audi A4 for a recall. It was my first time at this dealership, and I have to say that the level of prof. and customer service were unmatched by any of the other dealers I have been More

by audijh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt and Joe
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April 07, 2010

I stopped in with my 2002 Audi A4 for a recall. It was my first time at this dealership, and I have to say that the level of prof. and customer service were unmatched by any of the other dealers I have been More

by audijh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt and Joe
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March 29, 2010

Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Servi More

by Todd99999999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam and Joe in service and Scott in sales.
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March 17, 2010

The service department at Audi of Burlington couldn't be more customer service oriented. I found all of the team members extremely professional, friendly and accommodating. The service area is very clean a More

by charlestash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conrad, Jason, Adam, Matt, , Casey
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February 23, 2010

I've given an excellent rating because my husband and I are happily entering our 4th yr with the Burlington Audi Service Dept. They take customer service to the next level. Though I don't recall interactin More

by sunyei
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adam
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February 22, 2010

The Herb Chambers team helped me getting a convenient service appointment set up, and also performed other (warrantied) services on my vehicle proactively for me, so that I could avoid taking multiple tr More

by wesilvilo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Jensen
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February 22, 2010

I test drove a certified A4 cabriolet at this dealership on a weekend afternoon. I saw the car on the Autotrader/Herb Chambers website and drove over an hour to the dealership after making an appointment o More

by Stardog34
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lou
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Feb 23, 2010 -

Audi Burlington responded

Dear Mr. Kenyon, My name is George Chambers, I’m the General Manager at Herb Chambers Audi in Burlington. I wanted to thank you for writing and express my sincerest apologies that you were not pleased with your visit. This certainly was not our intention or how we attract clients to our dealership. I thoroughly reviewed our notes on your visit and spoke to all concerned. The way I understand it, and please correct me if I have it wrong, is that the car of interest was priced higher then you wanted to pay. We offered a $400 coupon which is available on HerbChambers.com. This was not satisfactory and you left. We wanted to earn your business, so the pre owned manager stepped up with additional money which was emailed to you the next day. Even if we did miss this opportunity to sell you an A4, it would be our pleasure to service your vehicle regardless of where you purchased it. This would of course include the use of our Loaner Car with any extended service! Please let me know what I can do to help rectify the situation. Sincerely, George Chambers General Manager 781-202-3400

Feb 23, 2010 -

Stardog34 responded

It bothers me that while I am there in person after driving over an hour to look at the car the price is "SMART" and non-negotiable but after I leave suddenly it's marked down another $500? Why not earn my business when I am standing there in the dealership with a check? Why play games? BTW, the email ended up in my junk email box and I didn't see it until over a week later after I'd purchased another vehicle. I feel really bad for the salesperson who worked with me that day that he had to lose out on that sale because of an email filter. If he'd been allowed to make the same deal in the dealership he would have sold a car that day. The prices are either negotiable or they are not. Why say they aren't and then send an email later saying it is. I didn't have this experience at any other Audi, BMW or any dealership I dealt with in my search. I felt like they were all upfront in negotiations and gave me their best deal while I was there. They didn't wait until I left. That's the basis for my review. I hope you find the feedback valuable.

Feb 26, 2010 -

Audi Burlington responded

Dear Mr Kenyon, Thank you for taking the time to respond to my original email. We do appreciate your feedback as we truly strive to be better. I do realize that negotiation free “Smart Pricing” is the exception in this industry. We switched to this quite some time ago because customer satisfaction will always be our top priority and simply stated, our customers told us that negotiating was the least pleasurable part of buying a pre-owned car (for complete Smart Pricing details please see our web site for a complete explanation). This is also backed up with a three day money back guarantee and a 30 day trade in guarantee. Although we are confident that we have competitive, prices because no two pre-owned cars are the same, we will sometimes not be the lowest price on a vehicle. We will however always offer the best reconditioned (& Herb Chambers Certified) vehicles available. Add to that the money back guarantee and customers seam to respond. I understand that you’re receiving an email offering you more for your trade may have been confusing. Honestly this was because of Lou’s insistence to our Pre-Owned Manager to give you more in an attempt to get closer on the cash difference you were looking for. Please understand that our intention was not to offer to sell you the car you were interested in for less money, but instead we were looking to stretch on the value of your current vehicle. This truly was not intended to be a negotiating ploy, but a last ditch effort to earn your business. I regret that you viewed this differently. All that said; I unfortunately never have had the opportunity to meet you personally, so all of the information given to me was from Lou and my Sales Manager. I would sincerely like to understand how this was presented to you, as we truly had only had the best of intentions. Also, as our reputation is paramount to us we would like the opportunity to properly address this situation so that you will be satisfied and maybe

Mar 01, 2010 -

Stardog34 responded

Mr. Chambers, I want you to know that besides the pricing and the after-the-fact email I found too late, I had a good experience at your dealership, especially with Lou and his sales manager. The SMART pricing and after-the-fact negotation just didn't work for me. If the car could have been $500 less when I was standing in your dealership instead of after I left I wouldn't have lost out on the opportunity and had to have gone elsewhere though I am very happy with my eventual purchase. However, to be fair, I shouldn't comment on intentions but instead on my first-hand experience in the whole process. I take the review process seriously. I think you'll find that reflected in my updated review.

February 18, 2010

Very attentive and friendly staff. The work is always done very well and the cars is clean when returned. There could be some improvement with the time it takes to do a simple oil change, but I'm sure so More

by keymonkey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Sullivan
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February 18, 2010

I had many service appointments with Audi of Burlington and they are great. Recently i bought a used car with them and they made sure it was seemless. The guys in Sales and Service are awesome and ther More

by janachell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe (Service), Matt Sullivan (Service), Scott (Sales)
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February 18, 2010

I have purchased and leased new and used cars from this dealership for many years. I have never had a better experience in the buying/leasing/servicing of my car, than I have from this dealership. From t More

by bdalton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott, Matt, Joe (and many helpful others)
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