Audi Burlington | Page 328

I've given an excellent rating because my husband and I are happily entering our 4th yr with the Burlington Audi Service Dept. They take customer service to the next level. Though I don't recall interactin are happily entering our 4th yr with the Burlington Audi Service Dept. They take customer service to the next level. Though I don't recall interacting with Adam prior to this recent visit, he treated me as if I was a familiar face and fully explained what service work was being done, and how, in a most efficient and friendly manner. I know my new A6 will be in great hands! More

I test drove a certified A4 cabriolet at this dealership on a weekend afternoon. I saw the car on the Autotrader/Herb Chambers website and drove over an hour to the dealership after making an appointment o on a weekend afternoon. I saw the car on the Autotrader/Herb Chambers website and drove over an hour to the dealership after making an appointment over the phone. The salesperson I met was very friendly, showed me the car I was looking for, explained all the features and took me for a test drive. Before driving the car, the salesperson explained the prices on the website were firm "SMART" pricing which priced the vehicle about $2K above comparably equipped certified Audis A4 cabriolets in the area. I hadn't seen this on the website but I took the drive anyway to experience the car and give him a chance, especially since I'd driven so far and given up my afternoon. They were able to negotiate on the trade-in but this still left the price of the vehicle too high compared to other available cars with more features. There offer on the trade-in was also not any better than what I'd received at other dealerships. Both the salesperson and the sales manager worked hard but we were unable to come to an agreement. Unfortunately, a week later I discovered an email in my junk email folder with an offer to reduce the price of the car another $500 or so. By that time I'd already purchased another certified A4 cabriolet that I consider a much better value (price vs. mileage/options) another dealership. I found it dissapointing that the "SMART" pricing was so much higher than comparable vehicles and that I didn't know about it until I had driven all the way to the dealership. The vehicle was clean and perfect but not any more clean and perfect than any other CPO A4 cabriolet I'd driven. Additionally, the other vehicles I saw online had more options than the car at Herb Chambers despite being priced around $2K less. It was probably my fault for not finding the details about "SMART" pricing before going to the dealership but I'd come to the vehicle listing directly from Autotrader.com. I went to the dealership to see the car assuming the price I'd seen on the internet would be negotiable like others. I'd also missed the $400 internet coupon but my salesperson was kind enough to mention and honor it anyway. Perhaps this information was available somewhere else on the Herb Chambers website but being only interested in the car listing and contact information I didn't see it. Overall, my experience with Herb Chambers on the sales side was good, especially with the people I dealt with there. Everyone was friendly, courteous and seemed to want my business. With the final price I left with, I didn't feel the vehicle was a good value given the options and pricing compared to all others that I'd driven/researched. Later, I didn't like that they decided to send me an email after I'd left the dealership with their lowest price instead of negotiating it while I was there. I would have much preferred coming to a conclusion in person especially since I didn't receive the message until much later due to it being filtered to my junk email folder. I'd already walked out the door disappointed. It would have gone much better and likely resulted in my being able to purchase the car if they'd earned my business at the dealership instead of relying on contacting me after the fact. More

The Herb Chambers team helped me getting a convenient service appointment set up, and also performed other (warrantied) services on my vehicle proactively for me, so that I could avoid taking multiple tr service appointment set up, and also performed other (warrantied) services on my vehicle proactively for me, so that I could avoid taking multiple trips to the dealership. Even thoguh there is another Audi dealership in the town I live in, I chose to drive over an hour (when I am in the area for work) to go to Herb Chambers. Great team here! More

I have purchased and leased new and used cars from this dealership for many years. I have never had a better experience in the buying/leasing/servicing of my car, than I have from this dealership. From t dealership for many years. I have never had a better experience in the buying/leasing/servicing of my car, than I have from this dealership. From the first visit to the dealership, to each and every service visit, this dealership excels from top to bottom. I have referred friends and family and all agree; this is a great operation with people who understand the business of people and their automobiles. I currently drive an RS4, and my wife drives a Q7. We are extremely happy with both, and the service department is accomodating with both appointments and loaners. More

I had many service appointments with Audi of Burlington and they are great. Recently i bought a used car with them and they made sure it was seemless. The guys in Sales and Service are awesome and ther and they are great. Recently i bought a used car with them and they made sure it was seemless. The guys in Sales and Service are awesome and there is a trust factor between the customer and employees More

Very attentive and friendly staff. The work is always done very well and the cars is clean when returned. There could be some improvement with the time it takes to do a simple oil change, but I'm sure so done very well and the cars is clean when returned. There could be some improvement with the time it takes to do a simple oil change, but I'm sure some very simple management steps can be taken to correct it. More

My experience at Herb Chambers Audi of Burlington has been outstanding on each occasion I have had my Q5 in for upgrades or scheduled maintenace checks. The service care specialists are extrememly accomo been outstanding on each occasion I have had my Q5 in for upgrades or scheduled maintenace checks. The service care specialists are extrememly accomodating, take great care of my car, and have me in and out quickly. If needed, I have been offered a loaner car for the duration of the day while work is carried out. Excellent customer service, I wouldn't think of bringing my car anywhere else. More

The service I have received at Herb Chambers Audi Burlington has been professional, timely, and well done. I have been coming to this dealer since long before it was bought by the Chambers folks and Burlington has been professional, timely, and well done. I have been coming to this dealer since long before it was bought by the Chambers folks and admitted some trepidation about the shop changing hands. It went beyond well and I have been quite happy with my relationships as they have evolved. Joe has gone above and beyond for me time and time again, getting my car in and out with unexpected/unscheduled issues, calling me for any reason, the car is done, they found something else and it's not done, it's going to be xxx dollars more, shuffling loaners so I get a car on short notice. There are never any surprises; everyone is attentive, patient and flexible. My two Audis running well contribute to a good night's sleep, believe me. More

Anyone that i have ever worked with at the dealership has been very friendly and helpful.They have been very professional and the service deptarment has always taken care of even the smallest detail.As far a been very friendly and helpful.They have been very professional and the service deptarment has always taken care of even the smallest detail.As far as pricing is concerned they are as competitive as other dealerships but whar sets them apart from others is the sales people will go out of their way to make sure that any questions or concerns will be satisfactorily addressed. More

This is my first experience with an Audi car and its friendly personnel. The car is a great investment and rides like a dream. Since day 1 everyone was so helpful and went out of their way to welcome us friendly personnel. The car is a great investment and rides like a dream. Since day 1 everyone was so helpful and went out of their way to welcome us into their family. I can't say enough about the personnel at Audi Burlington. Starting with the sales person through the Finance person and ending up in the care of the service personnel. Mr Sullivan has been very attentive to our needs and provided all the answers to our questions about our Audi. They are truely customer oriented and a first class organization. More