Audi Burlington

I went into the Audi Burlington Herb Chambers dealership with an existing car on lease (different make/model than an Audi). Audi Burlington quickly gave a decision that they would be able to help get me ou with an existing car on lease (different make/model than an Audi). Audi Burlington quickly gave a decision that they would be able to help get me out of my current lease and into an Audi. I chose to look at the 2013 Audi S4 and A6, finally deciding on the S4. Caitlin Meuse was my sales associate and went to great lengths to accommodate my tight schedule and setup test drives for the S4 and A6 in a very short time frame. She was very knowledgeable in the cars and also the technology, which really helped with my decision to consider an Audi over another luxury car brand I was heavily leaning towards. Once I had decided on the S4, Caitlin and one of the sales managers (Nicholas Dota) were truly exceptional in working with me patiently over the next few days to help me find the S4 with the options I was looking for as well as price. They both helped me get to the pricing I was happy with, and ultimately get me into my new S4!! One of the many qualities which I really admired about Caitlin & Nicholas was that they did not pressure me to make a quick decision, or try to persuade me into a different Audi than the ones I was deciding between. Even when I had told them I was contemplating about going with another car brand, they wished me well, in whatever decision I would have taken. You can go to any car dealership and find the product you're looking for. But the experience with the Herb Chambers staff and how they made me feel more like a friend and family, goes a long way in my book, when it comes to trust and satisfaction. When I picked up my car, they shared in my excitement. Even after a few days, Caitlin sent me several messages to make sure I was enjoying the car and to offer help in answering any questions. I really appreciated not feeling like I was just another "sale". Ironically I had to bring the car into service just a few days after picking it up, due to running over a nail in my front left tire. The Service team was quick to schedule an appointment and even offered to give me a loaner car or drop me off back at my office (chose the latter). The service was done in a very satisfactory manner and quickly, given that I called in with a last-minute appointment. Make this dealership your one-stop, and you'll be happy that you did and will be driving away smiling in a new Audi! I very highly recommend the dealership and staff, and look forward to telling many more about my wonderful experience at Audi Burlington! More

I bought my Audi last June from Jasson, he was great to work. My car was due for its first service and I stopped in to make an appointment because I was in the area. Jasson introduced me to Jeff Bucholtz i work. My car was due for its first service and I stopped in to make an appointment because I was in the area. Jasson introduced me to Jeff Bucholtz in the service department. Jeff told me that if I had some time they would do the service right then. He told me how long it would take and Jasson even offered to drive me to the local mall if I wanted. These guys are terrific and went out of their way to make me feel comfortable. The car was ready exactly when Jeff said it would be. I would highly recommend Audi Burlington to anyone. More

I encountered an unfriendly New England pothole which resulted in the need for a wheel repair. The entire Service Department was very helpful and my Service Advisor kept me updated as to the status of t resulted in the need for a wheel repair. The entire Service Department was very helpful and my Service Advisor kept me updated as to the status of the repairs. I was provided a loaner, which eased the pain of having to bring my car in for unexpected repairs. All around - A+ service! More

It is very unusual today to find purchasing a new or used It is very unusual today to find purchasing a new or used car a pleasurable experience. Unfortunately, auto dealers, in general, have earned bad It is very unusual today to find purchasing a new or used car a pleasurable experience. Unfortunately, auto dealers, in general, have earned bad reputations for mishandling customers. This was not the case with Audi of Burlington, and it is important to point out why. My initial contact was with Nick Dota, the Used Car Sales Manager. Nick was friendly, courteous, and very professional. Initially I discussed a used car with Nick, however soon concentrated on the purchase of a new car with the assistance of a good friend. In my entire negotiations with Nick, he exhibited a genuine desire to earn my business. Nick was straight forward in the negotiations, honest, and fair to both me, and his dealership. Nick had me work with his salesperson Caitlin Meuse on the paperwork, and delivery details. Caitlin reviewed the purchase agreement in detail, and spent as much time as I needed going over the features of my new Audi.......not an easy task with so many options included. Throughout the delivery process, Caitlin showed great respect for me, the customer. In closing, Audi of Burlington is not the closest Audi dealer from where I live. Without reservation, I will recommend this dealership to friends and business associates. I will especially promote dealing with Nick Dota, and Caitlin Meuse. These individuals have earned my future business, and both are employees Herb Chambers should be proud to have on his team. More

The service provided at Chambers Audi Burlington has been consistently outstanding. Work done within the timeframe and cost estimate - loaner cars always available - and what sets them head and shoulders consistently outstanding. Work done within the timeframe and cost estimate - loaner cars always available - and what sets them head and shoulders above the field is the excellent client care that is always provided. I have had Techs wait for me while I battled traffic - find appointments for an emergency on a long weekend before I was heading on a road trip - and any number of small touches that demonstrates real concern for me as a customer. All great Techs but special praise to Jim P. and John B. who go above and beyond every time there is a need - great service! More

I was shopping to replace my truck, and Audi Burlington certainly delivered. I approached them through their online inquiry service, which of the dealerships in the region, their site clearly had the most certainly delivered. I approached them through their online inquiry service, which of the dealerships in the region, their site clearly had the most complete information. They actually include the correct trim level for the various cars along with accurate options, as opposed to the other dealerships in the area that don't do this. And in my specific case, the photos of each car on their lot were available for the model in which I was interested. I ended up working with Jon Miranda, who was excellent to work with and very responsive to what I was looking for in a car. Once we closed the deal, I felt great about my car buying experience with Jon, confident that I had found a dealership that gave me a solid price with virtually no "run around". I will certainly be contacting them for future car purchases and highly recommend Jon to anyone who is shopping for an Audi. More

I recently purchased a 2013 Audi A6 from Herb Chambers of Burlington. Russ Karkachov was my sales rep throughout the process. Russ was very knowledgeable and customer-service oriented. I had initially vis Burlington. Russ Karkachov was my sales rep throughout the process. Russ was very knowledgeable and customer-service oriented. I had initially visited the dealership a few months prior to test-drive an A4, and at that time I was upfront with him that I had no immediate plans to purchase the vehicle at that time. I was at the start of my new car purchase process and first wanted to test other makes and models. Russ was very receptive of that feedback, and remained optimistic. Furthermore, he encouraged my additional planned research and finally stated that if I eventually decided to purchase an Audi, that he would certainly like to see me again. He also encouraged me to visit other Herb Chambers dealerships for my continued make/model research efforts. Well, Russ' respectful demeanor and openness led me back to Audi of Burlington a few months later to test the A6 and purchase that day. Russ - great guy. Overall dealership - excellent quality and team. First-rate and high-touch. More

I had two problems that day: one that disappeared when I arrived and one that was fixed if I would have read the manual. Jeff made me feel like this happens all the time and not to feel ashamed. He present arrived and one that was fixed if I would have read the manual. Jeff made me feel like this happens all the time and not to feel ashamed. He presented a positive approach that was most appreciated. More

I live less than two miles from another Audi dealership but choose to drive the 30 minutes to Audi Burlington for the quality of service. Everyone who works there is friendly and quite helpful without the but choose to drive the 30 minutes to Audi Burlington for the quality of service. Everyone who works there is friendly and quite helpful without the aggressive attitude found at so many other car dealerships. The service department is professional and communicate extremely well. More