Audi Burlington

I made an appointment to have my 2009 Audi in for service a few days later. Service said they would get us a loaner car from Enterprise, since they've sold off all their Audi loaner cars. I called the day a few days later. Service said they would get us a loaner car from Enterprise, since they've sold off all their Audi loaner cars. I called the day before service to ask if I could bring my car in the day before the appointment, since I needed to take a friend to her chemo appointment in Boston at 8:00AM the day of service. I reminded the service rep that I needed an Enterprise car. He said he already knew. I was told to bring the car in at 4:00. I came from Ipswich and got there at exactly 4:00. The young man in service (I think his name was Jeff) said he would call Enterprise. I thought he told me he'd have the car there waiting for me. After calling Enterprise, he told me, "Enterprise is out of cars. You'll need to reschedule your service." I drove 45 minutes through the traffic of 128! Very upset, I went to see the manager, Casy Richenburg. He told me the same. No personal interest or care! They acted like robots, reciting their lines! Where is the TRUST, RELIABILITY, RESPONSIBILITY that Herb Chambers stresses in his ads??? I"ll go to a different dealership in the future! More

We were Honda Element shopping and happened to find one that we liked at this Audi dealership. We also shopped around at other dealerships and became frustrated with the lengthy sales process. Working wi that we liked at this Audi dealership. We also shopped around at other dealerships and became frustrated with the lengthy sales process. Working with Jason in person and over the phone, he asked the right questions, listened to the answers, quickly understood our concerns and issues and moved swiftly to clear them out of the way to make us happy with our choice of cars and choice of dealership. Purchasing a car can be a frustrating, linear process, but Jason made it fun, respected our time and clearly worked well as a team with his colleagues to make sure we were satisfied with our purchase and the experience. He made it happen and it was a pleasure working with him. More

The overall car buying experience we had a Audi of Burlington was one of the best we have ever had. We found the car we were interested in online and sent an email to inquire about it. We received a Burlington was one of the best we have ever had. We found the car we were interested in online and sent an email to inquire about it. We received an email back shortly thereafter and were provided answers to all of our questions. The price of the car was also terrific - much cheaper than any of the other dealerships we found online. Jasson our saleperson was excellent to work with and very knowledgeable about the Q7 we test drove. He would email or call to keep us up to date on what was happening with the purchase. He made sure we understood how to work all of the gadgets before we left and just made the experience fun. He wasn't pushy and I would recommend him to anyone interested in buying an Audi. I would also recommend the dealership as well. More

All of the following are adjectives that describe Rick Leiger (sales consultant) from the moment I walked into the door to try- and ultimately buy- my 2004 Honda Accord: -Friendly -Patient -Hard-workin Leiger (sales consultant) from the moment I walked into the door to try- and ultimately buy- my 2004 Honda Accord: -Friendly -Patient -Hard-working -Helpful -Top-notch ...and the list will go on! I never expected to walk in on a Monday afternoon and drive away by 7:30pm the same day with a new vehicle. Thanks to Rick, the fellow who appraised my vehicle, and the financing guru at Burlington Audi, I could not be more of a happy, excited consumer. The best part is that I'm 110% pleased with how everything went! I never felt rushed- and always felt reassured. Thanks Rick (and team) because now I drive in style and my girlfriend is no longer embarrased to be in the passenger seat. Best, Dave More

I went to 3 different dealers trying to find the right Audi that was decent mileage and affordable to my wife and I, not an easy task when you have 2 daughters in college. Tom was great and really patient Audi that was decent mileage and affordable to my wife and I, not an easy task when you have 2 daughters in college. Tom was great and really patient while we tried a couple of models and did our comparison shopping. We test drove at the other dealerships as well and Tom knew a lot more about the car than anybody else we talked to. Tom called us the next day and the day after that, checking in and making sure we were all set. We headed back ready to finally trade in our Honda, and Pre-Owned Manager Anthony got involved to check out our old car and make sure Tom was treating us well. The two of them were really funny. We shot the breeze with a couple of the other sales guys and the girl who does the Internet stuff, and everybody just seemed to be having fun and ready to help. I hoped to get a few more bucks for my trade but I know I got a great deal on the car and it even included the maintenance so I know we'll be happy for a long time! Joseph helped me get a better rate than I hoped and set me up with a deal on the Lojack. More

Jasson McNallie is a great sales consultant. He is funny, patient, and above all honest. In general, I don't trust car salesmen, as they typically are just trying to make a sale. However, Jasson cha funny, patient, and above all honest. In general, I don't trust car salesmen, as they typically are just trying to make a sale. However, Jasson changed my perception. He definitely made the whole process very comfortable and a pleasurable. I will definitely be a return customer. More

I was referred to Rick Legier at Audi Burlington by a friend who has had a great experience with this dealership. I wanted to downsize from my BMW SUV to something more economical, like the Avant wagon. friend who has had a great experience with this dealership. I wanted to downsize from my BMW SUV to something more economical, like the Avant wagon. After driving an Audi, I was definitely ready to switch from BMW! I purchased a beautiful pre-certified Avant wagon at a great price. After driving the wagon for several weeks, I realized that I may have made a mistake. I have driven an SUV for many years and didn't appreciate the fact that I really like the size and feel of driving a bigger car. Although the wagon was a fabulous looking car and fantastic to drive, I wasn't content with my purchase. I called Rick and told him my concerns. Herb Chambers has an amazing 30 day/1500 mi. return program. Rick immediately said we want you to love the car you are driving! He and his Manager, Adnan Sehovic, went to great lengths in helping me find the Q5 SUV that I am now driving. They were incredibly understanding of the situation and facilitated the transaction flawlessly. I am so happy with my new Q5 and am dually impressed with the service and attention that I received from Rick and Adnan. First, I highly recommend Audi, and second, I would strongly encourage buying a vehicle at Herb Chambers given the dealerships customer service ie.. the return program, and quality Sales people. Thank you Audi Burlington! More

I had been searching for months to find the perfect RS4 cab, and when I found one at one of Audi Burlington's sister dealerships, the staff at Audi, specifically Jasson McNallie worked tirelessly to make s cab, and when I found one at one of Audi Burlington's sister dealerships, the staff at Audi, specifically Jasson McNallie worked tirelessly to make sure I was able to purchase the car I wanted. The entire sales process was smooth and quick, and I would (and have) definitely recommend the dealership to anyone looking to buy an Audi. I've only had to bring my car in once for service, and they had a loaner ready for me to go when I dropped my car off. Nobody ever wants to bring their car to the shop, but when I do I like to know that the dealership works hard to make the experience as smooth as possible. More

I have visited a few Audi dealers regarding a new car purchase, but this was the only one that played games and tried to use high pressure tactics. That was a mistake because they lost the sale to Audi purchase, but this was the only one that played games and tried to use high pressure tactics. That was a mistake because they lost the sale to Audi of Brookline, who were far more straightforward to deal with. More

I recently bought an 08 Audi TT, used, still under the new car warranty and with the extended certified Audi warranty for when that runs out. I was looking for a dealer that was more service oriented than new car warranty and with the extended certified Audi warranty for when that runs out. I was looking for a dealer that was more service oriented than ones I previously had experience with (this is my third Audi, and my second TT). I was very lucky to try Audi Burlington. Not only did everyone involved give me extremely polite and knowledgable service, there was excellent communication at every step of the repair process, and the dealership is an absolutely beautiful place that I will be happy to return to for both my Audi as well as any Porsche (I've owned 2) needs. They gave me a well-equipped Q5 loaner, which was quite good advertising since that car was far better than the past Toyota SUVs I've owned. They fairly applied the new car warranty, replacing some quite expensive components, and beyond that they performed an outstanding service revision on the transmission, making my car better than it was when it was new. They also replaced some expendable parts and charged a very fair price for this. They made sure the car was cosmetically perfect, washing and more, so when all was said and done my car looks new and works perfectly. I am recommending this dealer to my friends around Boston who own Audis. More