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Audi Burlington
Burlington, MA
3,357 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,357 reviews
April 04, 2013
I purchased a CPO A6 a year ago, and it's due for 55k mi service. I called to schedule a visit, brought the car in the next day. No waiting line, Jim took notes of all my concerns, and within 30 minutes, mi service. I called to schedule a visit, brought the car in the next day. No waiting line, Jim took notes of all my concerns, and within 30 minutes, I left in a loaner - also an A6. Got call from Jim in two days, and car was ready. Jim discussed all my concerns, which were either repaired under warranty, or explained what they did and why they thought it's normal, also had a recall serviced. The down side, the total bill (55k mi service + brake fluid flush) is over $1100, I think this is way too much. But this might be an Audi thing? I googled a little bit, the average I got from online is not much cheaper than what I paid. But still.... Overall, I had a good experiences. More
by jtao
Employees Worked With
April 04, 2013
Jeff was really patient and helpful! I didn't know how to exactly describe what was going on with my car but he KNEW and my car was fixed and put back into perfect shape!!! I'm really happy I chose th how to exactly describe what was going on with my car but he KNEW and my car was fixed and put back into perfect shape!!! I'm really happy I chose this dealership, they were really fast and efficient! Thanks guys :) More
by AeRKawaii
Employees Worked With
Jeff Buchholz
March 31, 2013
I scheduled a service appointment with Jen to have a simple oil change done on my 2005.5 Audi S4. Jen was very helpful and polite in setting the appointment. Her presentation made me feel that she actua simple oil change done on my 2005.5 Audi S4. Jen was very helpful and polite in setting the appointment. Her presentation made me feel that she actually cared about her customers and enjoys her job. When I worked with Jim upon dropping off and picking up the car, he took an actual interest in knowing details about the car, i.e. how long I have owned it for, what I like about, what I dislike about it. Even though it was just an oil change, I plan on using Herb Chambers in the future when I travel to the Boston area for business because of the way the employees in the dealership take a genuine interest in their clients. I work as a District Manager for a major retail chain, and I know that this customer service can only be achieved if upper level management provides a good work envirornment for their employees, and then in turn it trickles down to the customers. Kudos to the entire team at Herb Chambers Audi. More
by josher54
Employees Worked With
Jim
March 29, 2013
The service staff, in particular Jeff, is very professional, friendly, attentive, knowledgeable and just a pleasure to work with. The fact that the waiting area is friendly and comfortable is als professional, friendly, attentive, knowledgeable and just a pleasure to work with. The fact that the waiting area is friendly and comfortable is also a great plus. Thank you. Elisabeth More
by elisa7
Employees Worked With
Jeff
March 27, 2013
I would not trust my Audi to any other dealership. The service team at Audi Burlington consistently exceeds my expectations and does it all with a smile. Do no bring your car anywhere else! service team at Audi Burlington consistently exceeds my expectations and does it all with a smile. Do no bring your car anywhere else! More
by gerr11
Employees Worked With
Jim
March 27, 2013
Great customer service every time. Timely communication and friendly from the receptionist to the client specialists. Obviously client care is very important to them. Recommended. and friendly from the receptionist to the client specialists. Obviously client care is very important to them. Recommended. More
by cmastra
Employees Worked With
Jim Parolisi; Paul; Brandon; John Borgeson, Josh Morrison
March 26, 2013
Went into the Audi of Burlington dealer trying to figure out if my wife and I were going to purchase an A4 Quattro or the Volvo S60 R-Design and after working with the team their in Burlington, we are the n out if my wife and I were going to purchase an A4 Quattro or the Volvo S60 R-Design and after working with the team their in Burlington, we are the new owners of a great 2013 CPO Audi A4. Our sales associate - Bruno Lopes - was incredibly helpful and knowledgable and even came in on a day off to finalize the purchase for me. It was also nice to see all the associates there working together as a team to help the customer with any questions/concerns they may have. Their pricing was fair - but be aware they have moved to this non-negotiable smart price that you see a lot of dealers transitioning to today. With that said, I still think they went the extra bit to give me all they could plus more for my trade that still got me to what I went in considering a "reasonable price". In comparison to other car purchases I've made elsewhere, what I would say best describes Audi or Burlington is they have a customer service experience that matches the luxury car brand that they sell. Would recommend them for anyone looking to purchase a new or used Audi. More
by IMEDER
Employees Worked With
Bruno Lopes
March 24, 2013
I have been planning for today for such a long time. Finally that day had arrived. My cousins and I had been going around audi dealership to get the best prices on audi A7 or S6. First we went to Nash Finally that day had arrived. My cousins and I had been going around audi dealership to get the best prices on audi A7 or S6. First we went to Nashua dealership. I received great service from them. They offered a test a drive of S6 , and of course I took it. What a great a car. They also let me test drove A7, cause that's why I had originally wanted. Negotiated on prices for prestige and premium models. Great service and great prices. Then we go to Burlington dealership. Here I am thinking we are gone get better deal cause they sell lots of car( that's what I had heard). Go in start talking with Russ. Couple other employees were giving us the look like u can't afford that. We are only 24 years old. We start talking with Russ, he wants us to tell him what I want to offer him. I threw him him a number. He said that can't happen. Then we threw another number. He went to ask the manager. Manager comes back. "Ok, who is buying the car". I am. " that offer won't work, thanks for coming have a good day" They lost 3 sale for that day cause they would of had one trade and two brand new car. And all four of us own a 13 restaurant combined. Questions? 1. Where is the counter offer? 2. Why underestimate when 24 year adult comes to buy $70,000 car? 3. Should I bring my tax return next time so u don't judge? Oh yeah, and I am getting my next audi at Nashua, nh. I am also going to make my cousins buy from there. More
by ankit02764
Employees Worked With
Russ karkachov
March 16, 2013
Russ was very helpful and process was painless and quick. I scheduled a test drive of several styles as I was trying to decide on A4 vs allroad. The price negotiation process was reasonable and quick. And th I scheduled a test drive of several styles as I was trying to decide on A4 vs allroad. The price negotiation process was reasonable and quick. And they serve good coffee. Give him a call! More
by pkshiu
Employees Worked With
Russ Karkachov
March 15, 2013
Brought my 1998 Audi A4 Quattro in for an electrical problem. They were very friendly and gave me a loaner for the duration of the repair. They fixed the problem at a reasonable price. Very friendly problem. They were very friendly and gave me a loaner for the duration of the repair. They fixed the problem at a reasonable price. Very friendly service. They made me feel like I was a valued customer even though it was my first time there and did not buy the vehicle from them. They even treated me like I was getting a newer vehicle fixed there and not just a 1998. More
by sauce999
Employees Worked With
Jeff
