Audi Burlington

My car has been serviced at Herb Chambers Audi for the past 2 years. Over the past year customer service has exponentially deteriorated. I used to rant and rave to all my peers about the high level of past 2 years. Over the past year customer service has exponentially deteriorated. I used to rant and rave to all my peers about the high level of Customer Service I got from Herb Chambers Audi. Now I tell everyone to steer clear of this place. It seems like all the great customer service representatives who I used to deal with quit and the ones they have now recieved a D in Customer Service 101. Customer Service has never been the same since they moved to the new location. They rarely return phone calls or emails, I constantly need to call for status updates, and just overall poor demeanor. THEY WASTE YOUR TIME!!! Worst of all is they do not take responsibility for mistakes they make. Long story short if I am going to pay a premium cost to have my vehicle serviced I expect nothing less than premium customer service which I do not get at HERB CHAMBERS AUDI BURLINGTON STAY FAR AWAY FROM THIS SERVICE DEPTARTMENT More

Each employee I have dealt with when bringing my Audi A4s First a 2003 A4 then a 2010 A4) have gne out of their way to help and make sure I was satisfied with the work or maintenance performed. On a couple First a 2003 A4 then a 2010 A4) have gne out of their way to help and make sure I was satisfied with the work or maintenance performed. On a couple of occasions, I had called in with some issues and was told they would take a look right away if I could bring the car in right away. The employees are courteous and very professional. I wouldn't bring my Audi anywhere else. More

My family just bought two cars from Herb Chambers Audi and we couldn't be happier. I got every dollar I deserved for my trade and was able to secure a great financing package. They also gave me a great and we couldn't be happier. I got every dollar I deserved for my trade and was able to secure a great financing package. They also gave me a great deal on Simoniz Clear Coat protection and VentureShield. Two thumbs way up!!! More

Rick was an awesome salesman. He kept me informed while I was waiting for my car to get in and also answered any questions I had as soon as he could. I would highly recommend anyone buying a new car to choos was waiting for my car to get in and also answered any questions I had as soon as he could. I would highly recommend anyone buying a new car to choose Audi of Burlington and to ask for him. More

went in looking for a pre-certified a6 for my wife and ended up buying her a new 2011 A6 because I was so impressed not only with the vehicle but the entire Burlington audi staff. Their facility is outsta ended up buying her a new 2011 A6 because I was so impressed not only with the vehicle but the entire Burlington audi staff. Their facility is outstanding! Their customer service is outstanding! Mr. Levy walked us through all our options, no pressure , just practical information and honest answers to all of our questions. It was refreshing after having dealt with other dealerships, etc for so many years. Since then I have bought two other pre-certified vehicles from Burlington Audi and Jay Levy. We have become an Audi family and are loving every minute of it!!!! Thank you Burlington Audi More

My wife and I decided on the 2011 Q5 as a second family car. I dealt with Rick Legier at Audi Burlington. I was given a class act service by Rick from the first meeting/test drive through the time I was r car. I dealt with Rick Legier at Audi Burlington. I was given a class act service by Rick from the first meeting/test drive through the time I was ready to buy. Communication was good and he was patient with our decision making process. Of course when ready to buy, they were out of Q5s on the lot, but Rick quickly found a selection of 3-4 Q5 vehicles which had all the features I was looking for "on the dock" which could be in Burlington within 1-2 weeks time. This allowed me to make a quick decision and after some back and forth on pricing agreed on great price (Rick and Audi Burlington were very competitive on pricing relative to local Audi competition). Took delivery of the car 5 days later! We had bought 2 Herb Chambers cars previously (Mercedes in Somerville), but hadn't dealt with Audi Burlington before. Now we have our third Chambers vehicle and could not be happier. Rick and Audi of Burlington were great to deal with and would recommend them to friends and family as they took care of what I needed and turnaround was fast. More

I was in a bind, I had no car and I needed to get to work the next day. This group worked as a team (lead by Rick) to get my Audi in my hands and registered so I could go to work the next day. They did thi the next day. This group worked as a team (lead by Rick) to get my Audi in my hands and registered so I could go to work the next day. They did this at 3PM and the RMV closes at 5PM, AMAZING! Great customer service, great work ethic, and will to get the job done and have a customer drive home happy! More

Rick and his colleagues were great. He was friendly, helpful, and not pushy at all (like the typical car sales guy). Great service. He even drove to my house in the evening to pick up a missing piece helpful, and not pushy at all (like the typical car sales guy). Great service. He even drove to my house in the evening to pick up a missing piece of paperwork (40 minutes each way). I'm now the proud owner of new 2010 TT which I'm loving to drive. More

My 10-yr. old Toyota Solara just turned 100,000 miles and I decided it was time to get another car. It was definitely going to be another Toyota, but I decided to look at Hondas too. After looking at some I decided it was time to get another car. It was definitely going to be another Toyota, but I decided to look at Hondas too. After looking at some Toyotas, I drove to Herb Chambers in Burlington. I was impressed the minute I walked in the door. I was immediately approached by salesman, Patrick Sisk. He was so pleasant and very informative. I was extremely nervous when I arrived, but he made me feel comfortable being there. I found the perfect car for me and I picked it up yesterday. The entire process from beginning to end was flawless. Pat did not make me feel rushed at all. He spent almost two hours fully explaining the navigational system and all the other extras that came with the car. I can tell he enjoys his job. I will definitely return to Herb Chambers in Burlington and I hope I can do busines with Pat again. He's the best. More

I was finding it very hard to locate a new 2011 Audi Q5 in a particular combination of exterior color, interior color and installed options. I tried all the local dealers in my area of Virginia over a peri in a particular combination of exterior color, interior color and installed options. I tried all the local dealers in my area of Virginia over a period of 2 months but was unable to find even one car. I expanded my search and eventually found an exact match at Audi Burlington. I was hesitant to contact them because I live in Virginia and they are just outside Boston...making us 500 miles apart. Nonetheless, I contacted them to determine if the specific car was still available, and after verifying that fact, I then discussed the price. After a short negotiation with Jasson McNallie, the price was established and I then had to make a decision. Do I buy the car from them and deal with all the unusual issues of buying a car out-of-state? I decided to go for it, planned a one-way flight to Boston, and informed my salesman, Mannie Cabral, that I would be arriving at their premises a few days later to finalize the sale and drive the car back to VA. One of the tricky details to sort out was the registration requirements for this kind of sale...them being in MA and me being in VA. VA has a temporary (cardboard) plate system which is valid for 30 days, allowing time for the real (metal) plates to arrive. However, this is where my experience with Audi Burlington is less than perfect. I called them and then had to call again (numerous times) in an attempt to find out what was needed to register the car so that I could legally drive it away from their premises all the way back to VA. They were not at all reliable when they said they would call back by a specific time. Anyway, I eventually got a Trip Permit from VA DMV that authorized me to drive the car from MA to VA and I knew that the real registration would be initiated by Audi Burlington. (This was required because the car was being financed with a bank loan, and therefore I could not directly receive the Title to the car.) I flew to Boston, took cab to their premises in Burlington and met Mannie for the first time. He is a very pleasant and knowledgeable salesman and I recommend him to anyone wanting to buy an Audi from Audi Burlington. Then I had to wait...and wait...despite the fact that they had know I was coming days in advance. After more than 1.5 hours, I finally got ushered into the office of the finance guy (Joe Bates) and started the paperwork process. That all went smoothly (with the expected hard sell on add-ons, extra warranties, etc.) and I was eventually in my new car and out of there...a total of 3 hours later. The trip down to VA went smoothly...I LOVE my new car...and made it back in 8 hours. The following day came the next surprise...the registration process would NOT take advantage of the temporary (cardboard) plate option that VA allows, but instead would take a 'few days' before I would receive the real (metal) plates. This turned into exactly one week, during which time my new car sat in my garage, and me being unable to drive it. Very annoying! So, in summary: 1) Would I recommend Audi Burlington? Yes 2) Is buying a car out-of-state really feasible? Yes 3) If possible, buy the car for cash and immediately get the Title. Having the Title means you can handle the registration yourself once you get back home. 4) If you finance the car, be prepared to wait 1-3 weeks for the out-of-state registration process to take place. 5) Audi Burlington, you need to improve your phone communications. If you say you will call back by a certain time...call back by that time. More