Audi Burlington

Josh Morrison exhibited professionalism, astute product and Audi brand knowledge, and genuine enthusiasm throughout the entire process. I was highly impressed with the team of professionals that Audi has and Audi brand knowledge, and genuine enthusiasm throughout the entire process. I was highly impressed with the team of professionals that Audi has assembled at this dealership. More

I originally bought my Audi from Jasson and recently had to take it back in for service. John was very helpful in getting me set up with a loaner while my car was being worked on. My car was fixed quick to take it back in for service. John was very helpful in getting me set up with a loaner while my car was being worked on. My car was fixed quickly, and I was able to pick it up in the evening which allowed me to not have to leave work early. All in all, I would definitely use this service department again. More

I have always dreaded the car buying experience. You know when you know what you are looking for, but you are constantly being pushed into something else. This was not the case for even a second in wor know when you know what you are looking for, but you are constantly being pushed into something else. This was not the case for even a second in working with Rick @ Audi Burlington. The minute I walked through the door, I was greeted in a friendly and welcoming manner by him. He was not the typical "pushy" saleman who doesn't give you a breath to take in the experience. Rick was there to answer any and all questions I had and was extremely knowledgeable about the vehicles and anything and everything I needed and/or wanted to know about. I have been to plenty of dealerships and I rarely walk out of one with a feeling of pleasure and gratitude. Rick allowed me to have a great experience and has changed my view of car salesmen. I would recommend anyone going to see Rick and working with Audi of Burlington. The atmosphere was friendly and the experience cannot be compared to any I have even had while buying a car. Thanks to Rick, I now have not only an amazing car to enjoy, but also a wonderful experience to talk about. From the moment I walked through the door to the minute I signed my name on the dotted lines, I was pleased and I would expect the same experience for anyone who walks through the doors at Audi Burlington and meets Rick for the first time! It will definitely be my last trip to a car dealership....of course, until next time :) THANK YOU RICK! YOU ROCK! More

Bought a CERTIFIED used car here 2 months ago, it has already needed over $3000 worth of work done to it which was not recognized during the certified process (which is done by the dealer). Audi Burling already needed over $3000 worth of work done to it which was not recognized during the certified process (which is done by the dealer). Audi Burlington will not pay for the work to be done, and they don't even return my calls anymore. Car needs new wheels, tires, control arms, a door needs to be painted, even the buttons inside the car are missing! This dealership is running a huge scam, they will not honor their own warranty! BUYER BEWARE I am personally filing a complaint with Audi corporate about this dealership to see if I can get the problems resolved. I would recommend anyone in the area to go to Audi of Natick or Westwood instead. I will never deal with a HERB CHAMBERS company again! More

I'm the type of person who knows exactly what I want, down to the details. When it comes to cars, I'm pretty picky, very little I'll "bend" on. I don't know if it was the stars alligning or what...but down to the details. When it comes to cars, I'm pretty picky, very little I'll "bend" on. I don't know if it was the stars alligning or what...but this was by far the BEST car buying experiences I've ever had. I couldn't even tell you the name of any of the past sales people I've worked with and have never been compelled to recommend them to friends or family. This experience with Greg Johnson and Audi Burlington, in my mind, is how its supposed to be! Greg and his collegues there at the dealership really made the process fun, stress free, and as a whole just a really pleasurable experience. I was coming out of a 2006 Lexus GX470...previous to that a 2004 Lexus RX330. Over the past 3 years, I had the pleasure of driving a collegues Audi A4 wagon (manual) while my car was in the shop...I fell in love. Then last year, drove my mechanic's A8...how could you NOT fall in love?! So, that pretty much set in my head and knew my next car would be an Audi Quattro of some sort. Keeping my eyes open to Audi's on the road, I truly found the new A4 a very sexy vehicle, expecially the cat-eye headlights. So, I took one of the A4's on the lot for a test drive and I was SOLD. Greg worked quickly and efficiently to locate my car for me with everything I wanted in my new car. He kept me updated every step of the way...confirmed once the locate was a "go"...sent me a detailed breakdown of my new car...let me know when my car was being loaded on a truck from the port...let me know the moment it arrived at the dealership...and before I knew it, I was in my gorgeous new car! 2012 Audi A4 S line...phantom black ext/black int. I've named her Coco...after Coco Chanel and one of her famous quotes "a lady should always be two things, classy and fabulous" and that's exactly how I feel about my new car :) I highly recomment working with Greg and his team, I guarantee he'll make you happy! More

My daughter was looking to buy a 2012 A5 and after visiting other Audi dealerships my daughter and I made the trip to Herb Chambers Audi in Burlington, MA. We were treated by Greg Johnson, discussed o visiting other Audi dealerships my daughter and I made the trip to Herb Chambers Audi in Burlington, MA. We were treated by Greg Johnson, discussed our options and ended up buying a 2011 loaded A5. Greg and his manager couldn't have been better. Price and value were concerns. The HC folks worked very hard to make concessions on price, trade in allowance and financing package which resulted in my daughter purchasing her "dream car". The sales experience that we had was so positive that a week later I returned and bought a Q5 from Greg. At the time of my daughter buying her A5 I had no intention of trading in my Eddie Bauer Explorer but with the no pressure approach we had gotten from Greg, I thought it was worth going back and speaking with him about a Q5. Greg searched for the exact car I wanted and found one coming in on the next ship to Providence. While the car has not yet been delivered, Greg has kept me informed, almost daily, with status updates on the delivery expectations. There is a reason why I drove from Southeastern Massachusetts to Burlington, passing (by my estimation) three other Audi dealerships and that is Greg Johnson and his sales approach. Greg and the HC team in Burlington couldn't have provided a better car buying experience. More

My name is Chris, owner of an Audi Q7, which unfortunately has turned out to be a lemon. I have been to Audi dealerships seven times this past year. anywhere from Virginia,New York,Nashua(THE W unfortunately has turned out to be a lemon. I have been to Audi dealerships seven times this past year. anywhere from Virginia,New York,Nashua(THE WORST) and lately to Burlington. I think that if all Audi dealers and employees work and treat their customers the way Burlington Audi does, Audi could be the best in customer service. I was there twice. they give you a loaner car without having to fight for it. They call you to give you an update with the status of your car. They make an appointment for you as soon as possible and not weeks later and it is the way they honored their clients. After all the problems I've experienced with this car as a buyer i never thought my next car could be an Audi again. Burlington Audi had me reconsider. I hope it wasn't just the one person that i dealt with.Sorry if i'm bitter with other dealers but when you buy an Audi you have higher standards. More

I can't comment on the actually buying experience since I didn't actually get that far after my visit to Herb Chambers Audi of Burlington, but I did want to take a moment to comment on the service I received didn't actually get that far after my visit to Herb Chambers Audi of Burlington, but I did want to take a moment to comment on the service I received during my visit to test drive a TT and discuss pricing. After a week or two of going back and forth between different dealers in the area, including another Audi dealer in Long Island, NY, this visit was by far the most relaxed and informative one yet. First, Tom Viner, the internet sales manager was very good about emailing and keeping in touch, without being pushy. Several other dealers have emailed me repeatedly trying to get me to come in and provide details about my trade in etc, even after I've said I'm no longer interested on the market (just so I can get them off my back); Tom just said to let him know when I wanted to come in and that there were some great local roads I could take the car on. When I got there Tom greeted me and introduced me to Gregory, a sales advisor. After quickly discussing what I wanted to accomplish, he photocopied my drivers license and pulled up the car--no 1-hour-long talk about my trade-in and life story and desired monthly payments etc. like has been the case at other dealers. Then we went on what had to be a 15- or 20-minute-long test (if not more) around Burlington, going on a mix of local roads and highways that really allowed me to get a feel for the car (in short: solid, glued to the road, clearly very well built). Unlike my test drive of a BMW at a dealer in New York, Gregory discussed the car with me as I drove, but didn't dictate to me how I should drive. If anything, he encouraged me to push the car a little more around the corners so that I could really see what it was capable of. If there is anything I hate when looking for a performance-oriented car is feeling like you can't actually see that side of the car because the salesman is right next to you. When we got back, we discussed some numbers, the availability of the car in question, etc. Suffice to say we couldn't get very far due to a number of issues outside of Gregory and the dealer's control, but it was very low pressure regardless and one of the managers even came over to essentially apologize for not being able to be more competitive and earn my business. Then, Gregory even walked me out to my car and gave me some advice about how to proceed with my car search. So, in short, this is a great place to buy a car, and if I do decide on the TT in the end, I'd go back to Audi of Burlington in a heartbeat. Also, the dealership is really beautiful, especially compared to Audi of Brookline (which also has very friendly staff based on my visit there when a friend was getting a car) where you feel like you're at a used car lot. More

I recently purchased an 2012 A6 from Burlington Audi, I worked with Jay Levy and George Chamber. The buying experience was low pressure, pleasant and very professional. I would not hesitate to buy from Bur worked with Jay Levy and George Chamber. The buying experience was low pressure, pleasant and very professional. I would not hesitate to buy from Burlington Audi again. More

My overall experience at Audi Burlington was very, very good. Jay Levy, our sales associate, has been nothing but helpful, fair and considerate. My situation is perhaps a bit more challenging than most, as good. Jay Levy, our sales associate, has been nothing but helpful, fair and considerate. My situation is perhaps a bit more challenging than most, as my cars need to be modified to accomodate a physical handicap. Jay was EXTREMELY helpful in allowing this to happen. He secured the necessary technical data ahead of time for my modification facility. He has also provided help since then, towards the same end. I would absolutely buy another vehicle from him! I also received help - over-and-above what might be expected - from a technician in the service department, Jason Russo. He spent considerate time on the telephone with my modification facility, assisting them in solving a very complication issue that arose as my car was worked on. His help was invaluable to me. I can, without qualification, attest to Audi Burlington being handicapped-friendly. More