Audi Burlington | Page 301

We love Audi Burlington! And it is because of the people who work there, people like Caitlin Meuse! From the first moment of our Sales experience, Caitlin was patient, filled with AUDI expertise, great who work there, people like Caitlin Meuse! From the first moment of our Sales experience, Caitlin was patient, filled with AUDI expertise, great sense of humor, fun to be with, and answered all our many questions. We already own an A6 4.2 from them, and were looking for a new either Q5 or Q7 Diesel. These are hard cars to get, but Caitlin had a new one for us to test drive, and we loved it from the start. She worked with us on the numbers, and we signed the deal that very day. But....I then found an IBM discount that applied 2 days later, and she patiently worked with management and redid the numbers to accept that discount. The very best news is that we got the discount, AUDI Burlington was OK car and price wise and Caitlin was not impacted either - clearly a WIN/WIN/WIN for all of us! When we picked up the car, she showed us the ropes of all the new features and also followed up this week, clearly a great example of excellent Customer Service. It is because of people like Caitlin, we will always be an Audi Burlington customer!! Thanks! Valerie Paul, IBM (valpaulboston@gmail.com) 617-266-1031 More

As usual the service is excellent from the time you call, to the drop off and then pick up. Best service I have ever recieved to the drop off and then pick up. Best service I have ever recieved More

I worked with John during my most recent service visit. I was impressed with how professional and thorough he was. I recommend Audi of burlington to all my friends. was impressed with how professional and thorough he was. I recommend Audi of burlington to all my friends. More

The service center at Audi of Burlington is terrific. The building itself is very nice and has a covered drive-in where you can drop off your vehicle and the inside offers free wifi. They offered me a courte building itself is very nice and has a covered drive-in where you can drop off your vehicle and the inside offers free wifi. They offered me a courtesy loaner for the 2 days my car was with them, something that I never received at Audi of Brookline where I was forced to pay for non-audi rental cars while my car was being serviced by them. They fixed the issues they found and my car was returned to me cleaned inside and out. I will definitely be driving the extra distance to get tow Audi of Burlington in the future for my service needs. More

Jim was awesome, as usual. He arranged for me to come in the day I called, remembered where I worked and had the shuttle ready to take me back, and had the car ready (and fixed!) when promised. He is the b the day I called, remembered where I worked and had the shuttle ready to take me back, and had the car ready (and fixed!) when promised. He is the best! More

I brought my car into the Audi dealership due to a strange warning light. I worked with Jeff Buchholz, who was responsive, communicative and very easy to work with. He kept me inofrmed throughout th strange warning light. I worked with Jeff Buchholz, who was responsive, communicative and very easy to work with. He kept me inofrmed throughout the process. I was very pleased to have worked with him. More

Jim is the best service advisor I have ever dealt with. He is terrific. He is one of the reasons I do business with this dealership. That said,there must be a team that supports Jim and I have almost i He is terrific. He is one of the reasons I do business with this dealership. That said,there must be a team that supports Jim and I have almost invariably had good experiences there. More

I had great experience, they provide me with car that took me to Burlington mall, had lunch there, than came back to the dealership and picked my car. even though they washed my car when it was delivered took me to Burlington mall, had lunch there, than came back to the dealership and picked my car. even though they washed my car when it was delivered back to me it was still wet. More

I highly recommend working with Caitlin Meuse. She is, hands down, the most knowledgeable, responsive and courteous auto salesperson I have ever had the pleasure of dealing with. hands down, the most knowledgeable, responsive and courteous auto salesperson I have ever had the pleasure of dealing with. More

We were looking for an Audi Q7 with a premium package to replace our old Lexus RX330. I contacted Tom Viner, he told me that he had one in the inventory and asked me when I wanted to stop by. I told him i replace our old Lexus RX330. I contacted Tom Viner, he told me that he had one in the inventory and asked me when I wanted to stop by. I told him it would be on the weekend. We stopped by the dealership on the following Saturday and he was out due to the Red Sox World series parade, so we looked around and got an idea of what the Q7 looked and felt. We left Audi Burlington and visited the Mercedes Benz of Boston in Somerville for a ML350. The experience wasn't so good there, so we came back the next day and saw Tom. Tom no longer sell cars, but he took time off his busy schedule just to accommodate me. We shook hands, exchanged greetings and went down to business. We had a number in mind, we wanted the Q7 at invoice price and not a penny more. Tom was able to work with us, and agreed on a compromise, we bought the Q7 just a few dollars above invoice. It was a nice experience indeed. A few lines on the dealership itself, I have been to many dealerships and dealt with many people. There is no BS with this place, the representatives don't play games with you. It is what it is. If they have a car fits your liking, they will try their best to sell it to you, if not, they will try to get one to you as soon as they become available. There are reviews saying that they cannot hold a large inventory, that's only because people are buying them like candies. The sales reps are very friendly, they gave you ample time to look at the cars you want, they don't flock around you the moment you step inside the door and they don't leave you hanging when you are really to purchase. We took the Q7 home and been enjoying it since. More