Audi Burlington

The whole service department is professional, friendly, and efficient. They track the small stuff as well as the big items. They are flexible and put the customer first. There are times when I am about and efficient. They track the small stuff as well as the big items. They are flexible and put the customer first. There are times when I am about to make a long trip and I pull into the Service Center with a question and they help me. I just bought my second car at this dealership in large part because of the service department. I know I can depend on them and their work. If additional work needs to be done I am confident they will follow-thru. We all hate to take a car to be serviced but this department makes it painless. You leave the appointment feeling confident. Oh, by the way, they provide free ice cream... nice touch! More

Outstanding dealership. Jeff is great. I won't go anywhere else anyway because in the past I showed up to have my car repaired and it turns out the service appointment had been scheduled in error at anywhere else anyway because in the past I showed up to have my car repaired and it turns out the service appointment had been scheduled in error at another dealership. I got a loaner and had the repair done without a hitch even though I had literally just walked in. They do a great job and stand by their work if something is not perfect after the car is returned. More

I recently bought a 2011 Audi S6 at Burlington Audi. I was helped by Caitlin Meuse during the whole process. She was knowledgeable, courteous and service oriented. I found the experience to be low press was helped by Caitlin Meuse during the whole process. She was knowledgeable, courteous and service oriented. I found the experience to be low pressure and they delivered on all my requests. I wanted to get things wrapped up in a day and they made it happen...car prepped, financing, registration. It was easy and I left very satisfied. I would highly recommend Burlington Audi to anyone in the market for a new or used Audi. I would also urge you to work with caitlin. Very helpful. More

I was having a problem with my Q5 and called for an appointment. Jim scheduled me for the next morning, which was perfect, and granted my request for a loaner. I was checked in promptly, we reviewed th appointment. Jim scheduled me for the next morning, which was perfect, and granted my request for a loaner. I was checked in promptly, we reviewed the problem and Jim surmised that it was probably related to a very recent recall by Audi. I was given an A6 to borrow - which drives beautifully! Jim called the next morning to tell me that the problem was indeed related to the recall and that my car was ready. Pickup was efficient, car ready and washed, and all done under warrantee so $0! More

I purchased an Audi A3-TDI from Audi Burlington in 2010. I have been very pleased with the car - it is fun to drive and works well. Over the last 3 1/2 years I have not had any issues with the car, and hav I have been very pleased with the car - it is fun to drive and works well. Over the last 3 1/2 years I have not had any issues with the car, and have brought it into Audi Burlington for regularly scheduled maintenance as well as a few minor recall repairs (such as one to check that a Diesel Fuel Only sticker is prominently placed near the filler spout, and a more recent one that makes it harder for someone to inadvertently attempt to pump gasoline into the tank). On each occasion I have been able to make my service appointment via the web site or by calling in to the service department and have always had my preferred day and time accommodated. My office is several miles away, and the dealership has always provided a nice Audi loaner for me to use gratis to get to and from work. The dealership and service area is well laid out and easy to drop off a car, even in inclement weather. The service staff engages promptly, make sure to check for other outstanding issue and makes helpful suggestions (would you like us to change summer to winter tires this fall, you have a service coming due in a month - would you like to take care of that today, etc.). I have found the service desk and clerical team to be very pleasant and helpful. On occasion I have waited in the service area for a short service to be completed. It is comfortable and I can get some work done while waiting. When I have left the car, the team call ahead to let you know when to expect it will be ready. No need for me to call and ask that question. You can also return a loaner car and pick up your vehicle well into the evening hours. Overall my consistent experience is that Audi Burlington is an efficient and pleasant service operation to work with. More

JENNIFER GARDNER WAS VERY THOROUGH AND HAD A GREAT FOLLOW THROUGH. SHE WAS A PLEASURE TO WORK WITH. I WILL DEFINITELY ASK TO WORK WITH HER AGAIN. THROUGH. SHE WAS A PLEASURE TO WORK WITH. I WILL DEFINITELY ASK TO WORK WITH HER AGAIN. More

Jen and Jim were very good to work with. What could have been a bad experience turned into a great one thanks to them. I will continue to use this dealership for service due to their efforts. been a bad experience turned into a great one thanks to them. I will continue to use this dealership for service due to their efforts. More

Let me start by stating I have never taken the time nor had the desire to leave a review of a car dealership. I was so pleased with my dealings at Heb Chambers Audi, I have decided to do so this time. I had the desire to leave a review of a car dealership. I was so pleased with my dealings at Heb Chambers Audi, I have decided to do so this time. I was interested in a particular vehicle on their lot which had been traded in. The individual who I spoke with on the phone came downstairs and greeted me within minutes of my arrival. After a brief introduction, he introduced me to Shawn Quinn. Shawn was extremely polite and easy to converse with. He wasted no time and had me behind the wheel of the vehicle I was interested in within 10 minutes. We was knowledgeable of the vehicle, even though it was not an Audi or Porsche. As the vehicle was to be for my wife, at the conclusion of our meeting, he introduced me to Mikail Moiseyev, a manager. Mikail spoke politely and professionally with me. He made himself available the following day to evaluate my trade in. The following day it took a total of an hour for Mikail and I to reach an agreement as to trade in value and the cost of his vehicle. The negotiation was more professional and less stressful than any I have ever had in the past. Guess what.....Mikail gets it, professional and straight forward negotiations will win out every time!! Unfortunately after sitting down with my wife and reviewing our finances, we realized the purchase of this vehicle was not the right move for us at this time. When I explained this to both Mikail and Shawn 48 hours later, I was shocked they did not try and change my mind or hold my down payment over my head, but rather politely explained they understood and immediately reimbursed me my down payment. It is for that reason alone, when the time is right for such a purchase, I will again visit Herb Chambers Audi, and try to work with Shawn and Mikail if they're still at the dealership. More

Jim always make service a pleasurable experience not only by scheduling, but by having a loaner car available. Also by having your vehicles work completed in the shortest time possible. by scheduling, but by having a loaner car available. Also by having your vehicles work completed in the shortest time possible. More