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Audi Burlington

Burlington, MA

4.8
3,153 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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62 Cambridge St

Burlington, MA

01803

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Showing 3,153 reviews

December 06, 2024

I had an excellent experience with the service department at Burlington Audi. The staff was incredibly polite and friendly - from the service rep who handled my case (Anthony) to the gentleman who retrieve m More

by LSan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Audi Burlington responded

Thank you for sharing your positive experience with the service department at Audi Burlington! We're delighted to hear that our team was accommodating and communicative, ensuring everything went smoothly. Your satisfaction is important to us, and we're glad we could meet your needs efficiently. Safe travels ahead!

December 04, 2024

great timely service. ..officiant as usually...service with the smile from service manager Jim.... Merry Christmas Audi Burlington More

by PPB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Audi Burlington responded

Thank you for the festive review! We're delighted to hear that Jim and our Audi Burlington team provided efficient service with a smile. Wishing you a Merry Christmas as well!

Dec 04, 2024 -

Audi Burlington responded

Thank you for the festive review! We're delighted to hear that Jim and our Audi Burlington team provided efficient service with a smile. Wishing you a Merry Christmas as well!

December 03, 2024

Made the experience seemless. Took time to answer questions. Very helpful and responsive to us. More

by cmartig
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruzhena Vishnevski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Audi Burlington responded

We're happy to hear our Audi Burlington team provided you with a seamless experience! Thanks for trusting us with your business and please don't hesitate to reach out if we can be of service again in the future!

November 30, 2024

Very honest people and great service. I would recommend this place for honest service. Highly recommended More

by bryanlombardo03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Audi Burlington responded

Bryan, thank you for recommending Audi Burlington! We're glad to hear that our team provided honest and great service. We appreciate your support!

November 30, 2024

Anthony worked with me during my visit for service and was professional, courteous and a pleasure to deal with More

by CJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Audi Burlington responded

We're delighted to hear that Anthony provided you with such a professional and pleasant experience at Audi Burlington. Thank you for sharing your positive feedback!

November 30, 2024

Service was great with an easy check in, timely updates and video summary, and quick and easy check out More

by Donovan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Ha
Dec 02, 2024 -

Audi Burlington responded

Donovan, we're delighted to hear that you had a seamless experience with our service team at Audi Burlington. Thank you for sharing your positive feedback!

November 29, 2024

Courteous and timely. Also good communication. And willing to accommodate having tow truck do drop off More

by cjay0321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dat in parts
Dec 02, 2024 -

Audi Burlington responded

Thank you for sharing your experience with Audi Burlington! We're glad to hear our team provided courteous service and effective communication. If there's anything else we can do for you, just let us know!

November 28, 2024

Excellent knowledge and customer service. Friendly staff. The wait for the lease paperwork was dry long though. More

by c_berenson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Levy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2024 -

Audi Burlington responded

Hi C_Berenson! Thank you for the feedback! We're glad to hear you enjoyed our service and staff at Audi Burlington. We appreciate your patience with the paperwork process and will work on improving it.

November 28, 2024

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by Michaeltsiekman
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2024 -

Audi Burlington responded

We really appreciate you taking the time to leave Audi Burlington this awesome review, thank you!

November 27, 2024

I was quoted ridiculously high cost nearly $6000 for the diagnostic and repairs. I asked what parts I needed and it was only one part A steering column $4100 they wanted and I was able to find it online fro More

by Stephen
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Ferreira
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dat Nguyen never responded to my email
Dec 02, 2024 -

Audi Burlington responded

Hi Stephen, we previously extended an offer to match the price of the part you located from another source. It is important to note that most online listings for parts do not include shipping costs or additional fees. Our offer remains available to you should you decide to proceed. Please feel free to reach out if you have any further inquiries. Thank you, Matthew Brickey - Service Manager - mbrickey@herbchambers.com