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Audi Burlington
Burlington, MA
3,280 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,280 reviews
October 12, 2015
Excellent Service/Great Deal Juan helped me with the purchase of a new Audi. I was very impressed with his professionalism and friendliness. He respected me and my needs and str Juan helped me with the purchase of a new Audi. I was very impressed with his professionalism and friendliness. He respected me and my needs and strove to ensure that I was more than satisfied with the car and the entire purchasing process. I would recommend Juan to any and all prospective car buyers. He is a stand-up guy, and I won't hesitate to seek him out when purchasing my next Audi. More
by carguy
Employees Worked With
Juan Tejada
October 05, 2015
excellent buying experience I recently purchased a new A3 from Audi Burlington. The experience was all around professional, efficient, and courteous. I would highlight Brendan Le I recently purchased a new A3 from Audi Burlington. The experience was all around professional, efficient, and courteous. I would highlight Brendan Leary in particular. He navigated my interests/constraints with ease and experience, and he made the process pleasant, transparent and efficient. I remain a highly satisfied owner of a new vehicle and I am entirely happy with the process of acquiring it. More
by tja15
Employees Worked With
October 04, 2015
Stellar Buying Experience for Burlington Audi This is my third car that I have purchased from this dealer. The experience was stellar with great attention to detail and customer service as well a This is my third car that I have purchased from this dealer. The experience was stellar with great attention to detail and customer service as well as pricing. I was neither oversold nor undersold. My salesman and his managers delivered on every promise. AND the after sales customer service was equally incredible. When the vehicle was delivered my salesman, Brian went over every detail of the car from its technology to the convenience features in the vehicle. I have purchased Porsches, Bmw's and Land Rovers and no experience even begins to compare how I was treated at this dealership. My wife is due for a new car and I am trying to convince her to buy an Audi just so we can repeat the buying experience again. More
by Speedracer
October 01, 2015
Experience from xxxx Why; 1 pressure to pay $1,000.00 before ever seeing theQ5 2. After paying the $1,000.00 and bringing in my title day 2 still did not see theQ5 3. Afte Why; 1 pressure to pay $1,000.00 before ever seeing theQ5 2. After paying the $1,000.00 and bringing in my title day 2 still did not see theQ5 3. After sitting around the waiting area for 2 hours sign over my A4 and signing the loan paperwork I got to see theQ5 . 4. waiting another half hour I was told I could get the Q5 Four days later. 5. promised the Q5 with everything ready to go at 10:00 am it never happened. 6. by noon on my pick up day I was told about the Q5, 7. Called Audi USA for some help 8. first full day of ownership and for 4 hours e-mails phone calls no one knew where the key for the wheel lock was, "look in the glove box" Look in the cargo area" finally the tech had to tell the salesman and the manger where to find it. It seems to me once I sign off on the Q5 the dealership was finished with me. I called another dealership not related to HC and they told where to find this key or socket. They also went into detail explaining the Q5 on all point Burlington did not. Is the service area the same? More
by Rolinson Bob
Employees Worked With
Rich, Mikail Moiseyev
September 28, 2015
Professional and courteous Kathleen Hutchison was a pleasure to work with. She searched all over New England for the right interior color of my new A7. The whole process was smo Kathleen Hutchison was a pleasure to work with. She searched all over New England for the right interior color of my new A7. The whole process was smooth with no surprises. I absolutely recommend the dealership and Kathleen if you're in the market for a new car. More
by gerryharry
Employees Worked With
Jonathan Kent, Kathleen Hutchinson
September 21, 2015
Fantastic car buying experience! Recently I had the pleasure of working with Brendan Leary to lease a new Q7. Brendan worked quickly to locate and deliver the car. He was thorough wit Recently I had the pleasure of working with Brendan Leary to lease a new Q7. Brendan worked quickly to locate and deliver the car. He was thorough with his work and follow up as no detail was left out! I had some follow up questions and a request that he addressed and resolved right away. He made the whole car buying experience enjoyable and comfortable! Thank you! More
by chrish
Employees Worked With
September 03, 2015
Absolutely nothing but good things to say about Audi Burlington, especially Brendan Leary. He is the culmination of a honest, hard working professional. I recently purchased a Q5 from Brendan about Audi Burlington, especially Brendan Leary. He is the culmination of a honest, hard working professional. I recently purchased a Q5 from Brendan and he ensured that I was completely satisfied and educated on the vehicle. I would highly recommend working with Brendan to anyone looking to purchase a vehicle at Audi Burlington. More
by Jspang
Employees Worked With
July 30, 2015
The Black Hole of Service I bought my new 2014 A4 here and the sales experience was good with Jay Levy. At my first service (straight forward 5K service) everything seemed to I bought my new 2014 A4 here and the sales experience was good with Jay Levy. At my first service (straight forward 5K service) everything seemed to go well, working with Jeff Buchholz, with only a small negative at the time. As it was a couple of hours past the expected ready time, nearing the end of the day and I hadn't received any update I called the service department myself to find out my car was indeed ready. Then my car went in for its second service at 15,000 miles with my only reported problem being a couple of the dash warning lights coming on for a day or two and then going off again. The issue is that I dropped my car off as scheduled at noon on 7/28 and picked up the loan vehicle, but then struggled to get any information or even speak to someone in service for the next couple of days. Despite being told at drop off I would receive a call that afternoon with the status or to let me know it was ready. I received no call. I did try to call in but was told by reception everyone in service was dealing with a customer so I left my details and assumed I would not get the car that day. On 7/29 at 10am still not having heard anything I called again and could not get through to the service desk so left my name and number with reception, expecting a call back. Not getting through to the service desk now becomes a theme. I did not receive a call back. At 1pm I called again and ended up with the receptionist who again took my name and number and promised a call back. I did not receive a call back. At 3:20pm I called again and spoke to the receptionist. All Service Agents were dealing with customers so I elected to wait, and wait. This strategy worked however as after 16 minutes I was put through to Cindy Budzinowski, who I had originally booked my car in with. She explained that some additional work was needed due to the diagnostics but she would get a full update from the mechanic (who happened to be out test driving another car) so would call back in 20 minutes with an update. I did not receive a call back. At 5:20pm I called again only to be able to get as far as the receptionist. After waiting for 10 minutes I gave my name and number again. 5:45pm and I finally received a call back to say the car is getting washed and is nearly ready for pickup. Cindy was very apologetic about the wait saying they are overwhelmed right now, which I can believe as I could see the large pile of service notes on their desks when I checked the car in. My feeling is that they are way overworked and just not able to deliver the level of service I would expect from a luxury car dealer. There should be regular call backs if work is taking longer than expected and certainly a call back at the end of each day with a status. Also, when I did go in to collect the car on 7/30 I had to wait 20 minutes for the valet to retrieve it as it had apparently been blocked in. Due to the hassle of trying to get hold of someone and the lack of information I'm not sure I'll be back. More
by ken2702
Employees Worked With
Cindy Budzianowski
July 21, 2015
Always a great experience My wife and I recently brought our Audi Q5 in for scheduled maintenance. We have to say that the staff at the dealership has always been amazing. The My wife and I recently brought our Audi Q5 in for scheduled maintenance. We have to say that the staff at the dealership has always been amazing. The service department staff is always friendly and attentive. On this particular day we dealt with Jeff when we dropped off our vehicle. Jeff was friendly, helpful and informative. I found myself standing at the counter chatting with him like I'd known him for years. Jeff made what is typically a stressful and unpleasant adventure very relaxed and actually enjoyable. Aside from the car being amazing, everything about our experience with Herb Chambers, from dealing with Caitlin in sales to the sales manager as well as Jeff and the entire service staff has my wife and I talking about how we would never go anywhere else to purchase a vehicle. We highly recommend Herb Chambers, especially the Audi dealership in Burlington. More
by Tony&Lindsey
Employees Worked With
Caitlin Meuse, Jeff Buchholz
July 10, 2015
Outstanding Experience Audit of Burlington team does a fantastic job in making the experience of buying a car simple and superb! Justin Jordan and Josh Morrison did an outs Audit of Burlington team does a fantastic job in making the experience of buying a car simple and superb! Justin Jordan and Josh Morrison did an outstanding job in finding me a car that met all my needs. They were extremely attentive and went above and beyond my expectations. This dealership knows how to make a customer feel special. It's well run and the sales and support team provided an outstanding experience. More
by PatriceD
Employees Worked With
Josh Morrison, Justin Jordan
