Audi Burlington

Amazing experience The minute I stepped into audi Burlington I felt at ease. Every aspect of my experience of leasing a new car was great. Everyone was willing to help a The minute I stepped into audi Burlington I felt at ease. Every aspect of my experience of leasing a new car was great. Everyone was willing to help and very informative. I love my new car and I'm excited to continue my car journey with this company. I have absolutely no complaints and will be sure to send friends and family to tom and adnan. They were the best! More

Worst Experience I Have Ever Had. Do Not Ever Serivce You Ca I paid for services but problem was not fixed in the first place so despite my dislike of Jeffery Bucholtz, I was forced to go back. When I called I paid for services but problem was not fixed in the first place so despite my dislike of Jeffery Bucholtz, I was forced to go back. When I called, I asked to work with a different representative and I was told I could not switch. When I made the appointment with Jeffery, I was as clear as possible that I needed to just get the problem they did not fix resolved. I also told him my check engine light was on but that I was going to have my mechanic try and fix that. I was not told of the $140 charge I would receive automatically just for having the car looked at over the phone. If Jeffery had told me, I would have gone to my own mechanic and not back there. My car stalled on the highway on my way there and I was so shaken by the time I walked in the door, I just agreed to pay the money that I did not have and would have to scrounge up and rush to the bank directly after my appointment. When Jeffery called me over to speak about the work (I assume) I had to run back for something I left in the waiting room. When I turned back around to rush back, he was gone and simply left the paper work by the secretary’s desk. I had to wait to ask a technician all the questions I had. He was very kind. I went to pay the bill. They secretary was very approachable and we struck up a conversation. I just said in passing: Me: “I wish Jeffery told me about this charge before I came in.” Secretary: “He should have. You should call David Gomez. Here I will write his number on your receipt.” Me: “Okay, maybe I will call.” Secretary: “He’s actually right here. Do you want to talk to him?” Me: “Okay, sure.” In hopes that maybe I would get at least partial refund. He came out of his office looking extremely defensive from the start. I was able to get one sentence out explaining my case before he interrupted me loud enough for the entire place to hear, including customers in the waiting area, “Did you expect it to be free?” After some awful exchange, I said that I did not want to argue with him but before I could explain that I hadn’t even asked to speak to him, he blatantly walked away. I was left looking like a fool and feeling extremely embarrassed. I have never been treated so disrespectfully in my entire personal or professional life. Surely, if you ask the secretary she will tell you I was professional and reasonable throughout the disheartening exchange. I came home, called my mechanic and he said I needed to go back to Audi for the work. Since I had already paid the $140 I was promised would be credited toward my repairs, I felt I had no choice but to go back. I called and asked for Jim instead. I insisted I switch service advisors. He seemed nice enough and promised to call me back soon once he got the notes. Four hours later, I did not get a call back so I called and left him a voicemail asking for a call back. Thirty-six hours later, still no call. I will say, Jeffery did always call back in a timely manner so this was unexpected of Jim who has many great reviews online unlike Jeffery. I have let the company know that I am demanding a refund of $284.93. I will update this review once I have heard back. More

Audi A6 Purchase at Audi Burlington Burlington Audi and Herb Chambers dealerships are on different level from the rest of the competition. I find the sales staff to be better trained tha Burlington Audi and Herb Chambers dealerships are on different level from the rest of the competition. I find the sales staff to be better trained than their peers in the industry, always professional and courteous. My purchase transaction was efficient and professionally managed, from negotiation to signing the paperwork My sales consultant Brendan Leary is very personable and cares about each of his clients as individuals. His understanding and support during my purchase of a new A6 was a difference maker. I enjoy the process of learning about car can take a while to make a final decision - there was no pressure or phone calls with "deals" from Brandon. Having bought 5 new cars in the past 7 years, my experience with Burlington Audi was by far the best. The runner up was Herb Chambers Honda in Burlington - the other non Herb Chamber dealerships which I did reach the same standards and were not consistent during my visits. More

Great Service My salesperson Jay Levy was very attentive to what I was looking for in a vehicle and within no time matched me up with my perfect fit. He was very k My salesperson Jay Levy was very attentive to what I was looking for in a vehicle and within no time matched me up with my perfect fit. He was very knowledgeable & thorough about explaining all of the features of the vehicle. When it came to negotiations Mikhail Moiseyev went above & beyond my expectations. The whole process was far less time spent than I could've ever imagined. More

Great Sales Person! Jay was enthusiastic and on top off every aspect of the sale! His knowledge of each car and all aspects of the car was amazing. Ask for him when you Jay was enthusiastic and on top off every aspect of the sale! His knowledge of each car and all aspects of the car was amazing. Ask for him when you go to Audi Burlington. More

Quick and Painless I walked into this dealership like I approach any other dealership with skepticism. The salesman I met was David, and right away I could tell somethin I walked into this dealership like I approach any other dealership with skepticism. The salesman I met was David, and right away I could tell something was different. This was no ordinary dealership. They asked all the right questions, and make me feel right at home. I was pleasantly surprised, the overall car buying experience was quick, easy and most of all PAINLESS. I can't say enough about this dealership, and all the people who work here. Fantastic crew, top notch. Truly an enjoyment to deal with. Thank you, Joseph Pendola More

Wonderful service Easy to work with and did a great job. I have recommended Audi of Burlington to friends and family for both service and sales, having had occasion to Easy to work with and did a great job. I have recommended Audi of Burlington to friends and family for both service and sales, having had occasion to do both here. More

Superlative Sales Experience with Caitlin Meuse As a rule, I buy a car for the long haul, so I am deliberate in researching and reviewing everything I can learn about a prospective purchase. Having As a rule, I buy a car for the long haul, so I am deliberate in researching and reviewing everything I can learn about a prospective purchase. Having done my preliminaries, I went to see the new Audi A3 and met Caitlin Meuse who became my advocate through the purchasing process. I had last bought a car some fourteen years ago, so it was a brave new world that I was entering. Caitlin listened to my preferences, addressed my needs, and allayed my fears with sensitivity, patience, and good humor. The daunting amount of detail and paperwork involved in choosing, locating, and acquiring the right car can be exhausting. She made it all doable down to the last detail. With its own on-site registry, the dealership streamlined a great number of details. Happily, I was able to negotiate a fair and reasonable price, attributable both to the stormy winter that scuttled Presidents Day sales, and to good will from both parties. Additionally, Jon Kent, a business manager, was extremely helpful in getting me the best financing deal and doing so in one session! He gave me his advice, but when I countered with my own choices, he heard me and got me what I needed. Finally, when my car arrived in port, Caitlin walked me through the procedures and gave me a timeline of what would transpire before and after the car arrived at the dealership. Never did I feel pressured or manipulated. I asked my usual million questions, made several phone queries of the staff, and was always courteously assisted. When the car was finally ready to pick up, Caitlin had preset most of the technical settings that she guessed I would appreciate, and she was right. Then she sat with me for nearly two hours in the car going through all of the gadgetry that makes a "fancy" new car work. She was terrific in showing me how all the options I had chosen (like Driver Assistance) were accessed which actually saved me from having to read and then do lots of the prep work on my own. ( I would be remiss not to mention that the week my car arrived in Burlington, Caitlin was supposed to be on vacation. On at least three occasions she was available to me personally and/or by telephone, during this time.) I drove off the lot confident and intrepid, and in full knowledge that, if I needed anything thereafter, I was warmly encouraged to call or pay a visit. I expect to drive and care for my new car for at least a decade, I know I made the right choice by getting such expert advice and counsel from Caitlin and Jon. More

above and beyond I was passing through Burlington on 128 when the undercarriage of my car cracked. I am not from the area and was advised by a service station manager I was passing through Burlington on 128 when the undercarriage of my car cracked. I am not from the area and was advised by a service station manager to go to the nearest Audi dealership. It was late Friday afternoon of President's Weekend. When I arrived without an appointment, the dealership was busy, but within 5-10 minutes Dave Verney, a service technician, was outside checking my car . He told me it wasn't a good idea to continue driving and that he would remove the undercarriage and replace the part, if Audi had one in stock. Jim Parolisi, the service consultant, immediately located the part. Within an hours time, I was back on the highway! I was treated as though I had been a loyal Audi Burlington customer for years, even though I'd never stepped foot in the place. I can't thank Dave, Jim and Audi Burlington enough for their above and beyond friendliness, service, and respect. More