Audi Burlington

Perfect Customer service and support We'd been searching for a CPO A6 with some specific features and had some misses due to timing at other stores. We found two appropriate cars on the We'd been searching for a CPO A6 with some specific features and had some misses due to timing at other stores. We found two appropriate cars on the website and reached out with internet queries. We received rapid email response from Taylor and then another follow up by Lauren Savage. The call from Lauren convinced us to make the two hour drive that brought us into the dealership. The car was reserved for us and Juan met us there, our trade in was inspected and we received very attractive numbers. I was concerned that with the competitive pricing on the new car that we'd receive a very low offer for our old one. I had an issue with some scratches on the car that were dealt with without issue and we purchased the car based on the original values-- no haggling back and forth. Juan delivered the car to our local town this morning so we could complete the out of state paperwork. We couldn't be more pleased with the experience-- Everyone I met at the dealership was top notch. Some of the other dealers I dealt with should pay attention and adopt this kind of service. It brings people in and builds loyalty to store and the brand. Well Done, People More

Great car buying experience I just bought a 2015 Audi Q5. Sales Rep Brendan Leary was friendly, courteous and above all very professional. He was a pleasure to deal with. I just bought a 2015 Audi Q5. Sales Rep Brendan Leary was friendly, courteous and above all very professional. He was a pleasure to deal with. More

Knowledgeable and Friendly Audi Burlington has a beautiful show room and a great selection of new and used cars. I met with Peter last Saturday, and he offered me a wealth of kn Audi Burlington has a beautiful show room and a great selection of new and used cars. I met with Peter last Saturday, and he offered me a wealth of knowledge on many cars that he thought might suit my needs. I appreciated his low pressure and upbeat sales technique! Peter should be your go-to guy if you're on the market for an Audi :) More

Perfect car buying experience Buying a car isn't an easy decision unless you go to a Herb Chambers dealership - more specifically Audi Burlington. This is my second Herb Chambers e Buying a car isn't an easy decision unless you go to a Herb Chambers dealership - more specifically Audi Burlington. This is my second Herb Chambers experience and it was as much of a pleasure as any purchase I have ever made. The service is second to none and the leg work that they took to switch my plates, trade in my past lease and make me feel comfortable with my new car purchase made the experience seamless. More

Best car buying experience ever! I had a great experience with Audi Burlington. It is a beautiful showroom, but it's the staff that made all the difference. Adam Majors was our sales I had a great experience with Audi Burlington. It is a beautiful showroom, but it's the staff that made all the difference. Adam Majors was our salesperson and he was just terrific. He was very accommodating, answering all our questions and taking all the time we needed. I felt that he actually cared about us making the right choice. We were also treated with respectfully when it came to the numbers negotiations, giving us a fair price for our trade in. Lastly I want to give special props to Billy, the lot manager. He went above and beyond to let us know our car had arrived on the truck just as we were signing the paperwork. It's the little things that add up to a great experience. Adam Majors and Audi Burlington will the first place we go when we're ready to buy my husband's next car. ps - I just LOVE my new Q3! More

Service Experience Beyond Compare I am pleased to share an extraordinary customer care experience that I received from Jim Parolisi, Service Consultant at Audi Burlington. I have been I am pleased to share an extraordinary customer care experience that I received from Jim Parolisi, Service Consultant at Audi Burlington. I have been bringing my Q5 to this particular dealership for all of its servicing needs for the past four-and-a-half years. At each visit, I have consistently been treated with respect and made to feel that being in this dealership is special experience. On August 27, I began a trip that would entail traveling to Pennsylvania and Maryland to drop off my college students’ belongings at their respective schools. I was traveling in my wife’s Acura MDX (my Q5 would not accommodate all of the gear) with every possible inch of storage space filled with bags, boxes and sporting equipment. As I left my office and headed for the highway, I noticed that there was no cold air blowing from the vents. I immediately called two Acura dealerships to request an emergency appointment or, perhaps, an MDX loaner. Both turned me down saying there was nothing they could do on such short notice. Incidentally, I have spent over $15,000 in servicing at one of these dealerships over the years. At this point I was concerned by the prospect of a seven-hour drive ahead of me and an even longer return home, considering the traffic on the Friday of Labor Day weekend with an 80 plus-degree forecast and no air conditioning. I considered my options, including rental cars, which would have further delayed my departure before I found a nearby facility that had a vehicle available to accommodate all of my luggage. It occurred to me to drive to the Burlington Audi dealership, which is fairly close to my office, with hope that they might be able to resolve the problem with the air conditioning or offer an alternative suggestion. I was greeted by Jim, who typically takes care of me when I come in for servicing, and explained my situation. He said, “No problem.” He offered to look at the Acura, perform the diagnoses and hopefully the repair. Since my time was getting short with a long ride ahead of me, I presented what I thought was a farfetched request and asked if, by chance, a loaner vehicle might be available for use. Jim in no way appeared thrown by my request and indicated that he needed to check with his manager. I can assure you that I was absolutely elated when he shared the good news. I was also extremely grateful for this gesture that absolutely validated the value that the Audi Burlington dealership places in my business. I generally hold American Express as the bar to which other service organizations should aspire. The customer care experience that I received last week at Audi Burlington was beyond compare… and certainly the most gratifying customer care experience I’ve encountered personally and professionally. Huge thanks to Jim, the management at Audi Burlington and Herb Chambers’ leadership for instilling the value of a good customer into their staff and operations. Their actions will unquestionably shape my decision for future purchases. More

Excellent and Very Responsive Brendan was very personable, knowledgeable and easy to work with. He was very responsive to all of our questions and was able to get us our requested Brendan was very personable, knowledgeable and easy to work with. He was very responsive to all of our questions and was able to get us our requested price for our new Q5. He guided us through every step of the car buying process and gave frequent updates on the status of our new vehicle. More

Audi Q7 Brendan was great, from the minute I walked into the dealership, to the moment I drove away in my new Q7. Very fair, honest, AND no BS! Brendan was great, from the minute I walked into the dealership, to the moment I drove away in my new Q7. Very fair, honest, AND no BS! More

Personable, knowledgeable, and service driven I found my experience at Audi of Burlington and especially Brendan Leary, refreshing, to say the least. Brendan was knowledgeable, down to earth, an I found my experience at Audi of Burlington and especially Brendan Leary, refreshing, to say the least. Brendan was knowledgeable, down to earth, and driven to please. I have to confess his demeanor, and ability to put me at ease with absolutely no pressure was really the key to me being able to make a deal and drive away a very happy customer. One of the things that tends to be most difficult for a car buyer is dealing with the paperwork and the financial details. I thought Jim Grammas did a great job again without any pressure. He has the ability to explain all the available packages in common sense terms, and helped me choose a package that was right for me. Thanks Jim. Thanks to all at Audi of Burlington. WELL DONE !!! More

Thank you, Adam Majors Like many, I don't enjoy buying cars but my experience at Audi Burlington was easy thanks to my salesperson, Adam Majors. I'm in sales so I'm prett Like many, I don't enjoy buying cars but my experience at Audi Burlington was easy thanks to my salesperson, Adam Majors. I'm in sales so I'm pretty critical when it comes to salespeople. Adam is young guy, relatively new to the business but you'd never know it. He was knowledgeable, responsive, accommodating and polite. His follow-up was great and he never pushed. He's a hard-working, very customer focused When I did the pros and cons with another car/dealer I was considering, Adam Majors was one of the deciding factors. Based on his performance from start to finish, I liked him and wanted to give him the business. More