Audi Burlington

Great end to end experience -- Easy, Helpful, and Fast Tom and the team at Burlington Audi were incredibly attentive and helpful from the beginning to end of our car buying experience. We were greeted prom Tom and the team at Burlington Audi were incredibly attentive and helpful from the beginning to end of our car buying experience. We were greeted promptly upon entering the dealership and treated very well by every member of the staff we interacted with -- this is a very professional and courteous team. Tom was knowledgable and incredibly helpful throughout. We felt very comfortable with Tom who was able to make the car buying experience quick and easy. He was able to guide us through the ins and outs of the Q5 we purchased, but his commitment to us didn't stop when we signed papers -- Tom took the time to help us scrape away old city parking stickers and unscrew stripped license plate screws from our old car. The end to end helpfulness of Tom and the team was truly appreciated - thank you. More

Great Experience I just bought a new Audi A3 from Burlington Audi. They gave me a great price on the car and worked with me. No high pressure sales. They let me take I just bought a new Audi A3 from Burlington Audi. They gave me a great price on the car and worked with me. No high pressure sales. They let me take my time and answered all my questions. More

Great car, great sales experience! Kathleen Hutchinson was our Salesperson at the Burlington, MA Audi dealership. Boy am I glad she was!! Kathleen epitomizes professionalism and her c Kathleen Hutchinson was our Salesperson at the Burlington, MA Audi dealership. Boy am I glad she was!! Kathleen epitomizes professionalism and her customer-focused salesmanship offered unparalleled service. This statement is based upon my almost 40 years of business experience. I am a CEO in the financial services industry so I feel qualified to assess this service question. Audi is fortunate to have someone of Kathleen's caliber, especially in today's world where etiquette and follow-up (both during the sales process and after the deal is closed) is becoming a rare commodity. Kathleen made sure that she found me the exact vehicle to meet our needs, and then worked with her manager to further ensure that our concerns (whether they be regarding our trade-in vehicle or additional features we desired) were promptly and adequately addressed. When I picked up my new vehicle she spent an hour going over all the fabulous features and also demonstrated and set-up things like blue tooth connections and favorite radio station pre-sets! I will come back to Audi Burlington again, and when I do I will ask for Kathleen! Equally impressive is Nick Dota, Audi Burlington's General Sales Manager and great leader of the store's team! Nick was instrumental in working with Kathleen Hutchinson to see that we were satisfied, both with the vehicle and with Kathleen as our Sales Representative. Both Nick and Kathleen acted more like car purchasing consultants or advisors versus the proverbial 'car salesperson', and as a result my car purchasing experience was very memorable and one that I will gladly tell others about. More

Jim Parolisi - An excellent service advisor I have had a great experience with Jim Parolisi as a service adviser. From scheduling an appointment to picking up the car, everything is taken care o I have had a great experience with Jim Parolisi as a service adviser. From scheduling an appointment to picking up the car, everything is taken care of in a professional, polite manner. More

Amazing experience The minute I stepped into audi Burlington I felt at ease. Every aspect of my experience of leasing a new car was great. Everyone was willing to help a The minute I stepped into audi Burlington I felt at ease. Every aspect of my experience of leasing a new car was great. Everyone was willing to help and very informative. I love my new car and I'm excited to continue my car journey with this company. I have absolutely no complaints and will be sure to send friends and family to tom and adnan. They were the best! More

Worst Experience I Have Ever Had. Do Not Ever Serivce You Ca I paid for services but problem was not fixed in the first place so despite my dislike of Jeffery Bucholtz, I was forced to go back. When I called I paid for services but problem was not fixed in the first place so despite my dislike of Jeffery Bucholtz, I was forced to go back. When I called, I asked to work with a different representative and I was told I could not switch. When I made the appointment with Jeffery, I was as clear as possible that I needed to just get the problem they did not fix resolved. I also told him my check engine light was on but that I was going to have my mechanic try and fix that. I was not told of the $140 charge I would receive automatically just for having the car looked at over the phone. If Jeffery had told me, I would have gone to my own mechanic and not back there. My car stalled on the highway on my way there and I was so shaken by the time I walked in the door, I just agreed to pay the money that I did not have and would have to scrounge up and rush to the bank directly after my appointment. When Jeffery called me over to speak about the work (I assume) I had to run back for something I left in the waiting room. When I turned back around to rush back, he was gone and simply left the paper work by the secretary’s desk. I had to wait to ask a technician all the questions I had. He was very kind. I went to pay the bill. They secretary was very approachable and we struck up a conversation. I just said in passing: Me: “I wish Jeffery told me about this charge before I came in.” Secretary: “He should have. You should call David Gomez. Here I will write his number on your receipt.” Me: “Okay, maybe I will call.” Secretary: “He’s actually right here. Do you want to talk to him?” Me: “Okay, sure.” In hopes that maybe I would get at least partial refund. He came out of his office looking extremely defensive from the start. I was able to get one sentence out explaining my case before he interrupted me loud enough for the entire place to hear, including customers in the waiting area, “Did you expect it to be free?” After some awful exchange, I said that I did not want to argue with him but before I could explain that I hadn’t even asked to speak to him, he blatantly walked away. I was left looking like a fool and feeling extremely embarrassed. I have never been treated so disrespectfully in my entire personal or professional life. Surely, if you ask the secretary she will tell you I was professional and reasonable throughout the disheartening exchange. I came home, called my mechanic and he said I needed to go back to Audi for the work. Since I had already paid the $140 I was promised would be credited toward my repairs, I felt I had no choice but to go back. I called and asked for Jim instead. I insisted I switch service advisors. He seemed nice enough and promised to call me back soon once he got the notes. Four hours later, I did not get a call back so I called and left him a voicemail asking for a call back. Thirty-six hours later, still no call. I will say, Jeffery did always call back in a timely manner so this was unexpected of Jim who has many great reviews online unlike Jeffery. I have let the company know that I am demanding a refund of $284.93. I will update this review once I have heard back. More

Audi A6 Purchase at Audi Burlington Burlington Audi and Herb Chambers dealerships are on different level from the rest of the competition. I find the sales staff to be better trained tha Burlington Audi and Herb Chambers dealerships are on different level from the rest of the competition. I find the sales staff to be better trained than their peers in the industry, always professional and courteous. My purchase transaction was efficient and professionally managed, from negotiation to signing the paperwork My sales consultant Brendan Leary is very personable and cares about each of his clients as individuals. His understanding and support during my purchase of a new A6 was a difference maker. I enjoy the process of learning about car can take a while to make a final decision - there was no pressure or phone calls with "deals" from Brandon. Having bought 5 new cars in the past 7 years, my experience with Burlington Audi was by far the best. The runner up was Herb Chambers Honda in Burlington - the other non Herb Chamber dealerships which I did reach the same standards and were not consistent during my visits. More

Great Service My salesperson Jay Levy was very attentive to what I was looking for in a vehicle and within no time matched me up with my perfect fit. He was very k My salesperson Jay Levy was very attentive to what I was looking for in a vehicle and within no time matched me up with my perfect fit. He was very knowledgeable & thorough about explaining all of the features of the vehicle. When it came to negotiations Mikhail Moiseyev went above & beyond my expectations. The whole process was far less time spent than I could've ever imagined. More