Audi Burlington
Burlington, MA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,177 reviews
A fun, stress-free experience Brendan made me and my family's experience easygoing and worry free. He was patient and did not make me feel pressured or rushed, which made me comfor Brendan made me and my family's experience easygoing and worry free. He was patient and did not make me feel pressured or rushed, which made me comfortable because it was the first time I bought a car. The experience was outstanding and his service was top notch. I could not be more satisfied about the experience and my new car!! Thanks to Brendan, my family and I know who and where to go if we are in the market to buy a new car. More
Like an aria by Pergolesi (Writing from my Internet-equipped, WiFi-equipped, Audi; that is, broadcasting to the world from my Audi) Let me tell you all about the wonderful (Writing from my Internet-equipped, WiFi-equipped, Audi; that is, broadcasting to the world from my Audi) Let me tell you all about the wonderful experience I had buying my 333-horsepower Audi S5 Prestige Manual at Audi Burlington. I had been soul-searching as to which Audi to buy. Sorry, S7, you too are a beauty (and a beast) but you do not have a stick shift model and your price is really getting up there, yeykes. In late August early September, I communicated several times with Taylor Phillips, Client Care Specialist, and this was really quite pressure free and uniquely helpful. Then one evening, I wrote an email describing an order for the car that I ended up buying and communicated the out-of-the-door price that I considered “reasonable.” (By the way, I will not tell you how much this car set me back, or rather perhaps, set me ahead. But I will whisper it into your ear if you ask me.) The reasonable price for me is 1000/2000 above what is called the “good” price on many Internet venues. As a matter of principle, I do not negotiate. But I have good news for my enemies, of which I hope I have few: I do take prisoners. I wrote out the reasonable price and within minutes Lauren Savage, Business Development Manager, wrote back with a price, obtained in consultation with a sales manager (I believe that must have been Josh), that came in $446 below that. That was a magical moment. The deal was done! The next day I visited the brand new facility at Burlington and was much impressed by its shiny spaceship-like look and its convenient location right on I-95/Route 128. There, I made the acquaintance of Juan Tejada, Audi Brand Specialist, who expertly answered all my questions and allayed all my concerns and would guide me through the entire buying process. The deal was sealed and then the wait was on. The car was promised for December. For a while, all remained quiet on the Eastern front. In mid September, I added the Sports Differential to gun out of curves even faster and Audi made the accommodation. So I do not want to hear anyone whining that I did not put it in. Stop complaining! Then, one Saturday morning beginning November, Juan sent me an email that the car had arrived a month early from Ingolstadt, Bavaria, Germany. Deutschland ueber Alles! The scramble was on. On Monday, I met Derek Giardina, financial manager, and I bought all the protection and programs that I could get. I am sure that you know what they say about car dealerships and car buying. There are these annoying customers who keep pressuring car salesmen to pitch more and more products to them so they might be able to buy them. I confess that I did put Derek, expert finance whizz, through the ringer. I wanted to cement all the misgivings that people have about car buying. I asked him more than once whether this is all the protection that I could buy at this time. He was visibly sweating and I enjoyed causing putting him through all this misery because car buying is supposed to be this completely wretched experience that everyone thinks it is. It was so satisfying to set the record straight and to maintain a time-honored tradition. Anyway, folks, I am really done car buying now. I held on to my first car ever for more than 18 years and still have it, having it expertly serviced at Acura Walpole for more than 16 years. It is an Acura 1997 CL. And it is a wonderful car. I still have it. Difficult to believe that they made such a car 20 years ago. It runs exactly as it ran in 1997. But Acura does not have two-doors in its current lineup. And two-door was non-negotiable. In the end, I needed a car that offered me complete freedom from distraction for a long time because I have a lot of thinking to do in the years ahead. Enough car-buying. Thank God! I wonder what car He drives. I was guessing an Audi. Or should that be audi. I want to be in His good graces because I am hearing that He has a lot of clout. Maybe He has more than one car. Maybe He even has one of each make and model. Just to impress the ladies. Or would that be all the ladies? What do you think? In the end, to me, the Audi A5/S5 is the car that most reminds me of an aria by Pergolesi, whom I consider the greatest composer of music of all time. It is, as the celebrated Charles Burney described Pergolesi’s music, simple, clear, true, and also sweet. And I would like to add: A little mischievous. It is nature itself. Leo Depuydt POSTSCRIPT Here is what I wrote to Audi Brand Specialist Juan Tejada and Business Development Manager Lauren Savage when arriving home with my brand new Audi on November 5, 2015 (slightly edited): Dear Juan and Lauren, Cordial greetings also to Taylor, Nick, Josh, and Derek. Many, many thanks for helping me make my transition to my second car, an Audi S5 top of the line Prestige with Sports Differential and Luxury Package, to Taylor (Phillips) for much help with soul-searching, to Lauren (Savage) for a pretty incisive proposal at a critical juncture, and to Juan (Tejada) for the many conversations and tutorials (Juan, I will take good care of the car: Tu tienes mi palabra de honor e de caballero). I knew that I needed a conservatively but beautifully styled two-door car to get me through the next decade and beyond, after more than 18 years with my first car. I am a great admirer and reader of the Tao Te Ching by the master Lao Tzu. Understatement is everything. Audi is providing me with the understatement that I need. The fact that Walter Silva of Italy designed the car is good to know. As one says in the language of Italy, where Silva is from: Audi rappresenta quello che e` veramente importante in Italia: Eccellenza in nome dell’eccellenza. On my way back from Audi Burlington, I drove most of the way in the left most lane. With a car like this, driving anywhere more to the right would have been quite beneath my newly resumed stature. I quite realized that I was the sexiest on the road so I was swinging my hips and leaving all the other cars panting for sheer lust. I lost little or nothing of my ability to drive manual after 18 months of last having done so (on the German Autobahn at 100/110 miles just cruising and more passing). I look forward to having the car serviced at Audi Burlington. Best wishes. And do say hi to Herb. Leo (Depuydt) More
A fantastic experience I recently worked with Brendan Leary while searching for a new car. He was patient, courteous and helped me find the right car for my family's needs. I recently worked with Brendan Leary while searching for a new car. He was patient, courteous and helped me find the right car for my family's needs. My experience with Brendan and the rest of the staff at Audi Burlington was an A+. I would highly recommend them to others. More
Great Experience Everyone was extremely helpful especially Bruno Lopes. It was a great experience to buy certified car from him. He took care of everything from start Everyone was extremely helpful especially Bruno Lopes. It was a great experience to buy certified car from him. He took care of everything from start to the end :-). More
Great Experience Everyone was extremely helpful and very friendly to work with. Bruno was great to work with. Would definitely recommending the dealership and workin Everyone was extremely helpful and very friendly to work with. Bruno was great to work with. Would definitely recommending the dealership and working with Bruno to friends. More
Great Experience The process from start to finish in buying my new A5 was great. Brendan took the lead and was awesome throughout. I would highly recommend the deale The process from start to finish in buying my new A5 was great. Brendan took the lead and was awesome throughout. I would highly recommend the dealership to anyone looking to buy an Audi. More
What buying a car should be Throughout the process Brendan Leary was focused on making sure of the best outcome for me as well as the sale of a car. I always had the feeling tha Throughout the process Brendan Leary was focused on making sure of the best outcome for me as well as the sale of a car. I always had the feeling that Brendan appreciated who I was and knew what would serve me well. I believe that he skillfully achieved two goals; he represented his business well and advanced my interests as his customer. No mean feat in this world. More
Excellent Service/Great Deal Juan helped me with the purchase of a new Audi. I was very impressed with his professionalism and friendliness. He respected me and my needs and str Juan helped me with the purchase of a new Audi. I was very impressed with his professionalism and friendliness. He respected me and my needs and strove to ensure that I was more than satisfied with the car and the entire purchasing process. I would recommend Juan to any and all prospective car buyers. He is a stand-up guy, and I won't hesitate to seek him out when purchasing my next Audi. More
excellent buying experience I recently purchased a new A3 from Audi Burlington. The experience was all around professional, efficient, and courteous. I would highlight Brendan Le I recently purchased a new A3 from Audi Burlington. The experience was all around professional, efficient, and courteous. I would highlight Brendan Leary in particular. He navigated my interests/constraints with ease and experience, and he made the process pleasant, transparent and efficient. I remain a highly satisfied owner of a new vehicle and I am entirely happy with the process of acquiring it. More
Stellar Buying Experience for Burlington Audi This is my third car that I have purchased from this dealer. The experience was stellar with great attention to detail and customer service as well a This is my third car that I have purchased from this dealer. The experience was stellar with great attention to detail and customer service as well as pricing. I was neither oversold nor undersold. My salesman and his managers delivered on every promise. AND the after sales customer service was equally incredible. When the vehicle was delivered my salesman, Brian went over every detail of the car from its technology to the convenience features in the vehicle. I have purchased Porsches, Bmw's and Land Rovers and no experience even begins to compare how I was treated at this dealership. My wife is due for a new car and I am trying to convince her to buy an Audi just so we can repeat the buying experience again. More