Audi Burlington

Exceptional Customer Service I walked in to the service area to get the oil changed and walked out with a brand new Audi Q3 from Herb Chambers Burlington Audi. I credit the lady i I walked in to the service area to get the oil changed and walked out with a brand new Audi Q3 from Herb Chambers Burlington Audi. I credit the lady in the service area (apologies for not remembering her name) and Brendan Leary in particular for helping to make the experience a positive one. He showed an extraordinary amount of patience throughout the process. Not only he made sure that my car needs are met, he also made sure the this was within my budget.. I would highly recommend the dealership and Brendan in particular to anyone who is looking to buy or lease a car. Thank you so much Brendan. Keep up the great work!. More

Patient and Fun Brendan was great. He was patient while I worked through which car I wanted - no pressure! He even arrange for us to bring our dog for a test ride Brendan was great. He was patient while I worked through which car I wanted - no pressure! He even arrange for us to bring our dog for a test ride in the car we were looking at to make sure that he could get in and out of the car. I really enjoyed my buying experience. More

Professional Audi of Burlington is the best.I had a great experience and Peter Matton facilitated a professional, courteous, and expeditious car purchase. You will Audi of Burlington is the best.I had a great experience and Peter Matton facilitated a professional, courteous, and expeditious car purchase. You will be a forever customer. More

Great Experience Had a wonderful experience at Audi Burlington. Peter Matton was excellent and went above and beyond to make this process easy and stress free. Thanks Had a wonderful experience at Audi Burlington. Peter Matton was excellent and went above and beyond to make this process easy and stress free. Thanks again to a quality dealership! More

Very professional I had a great experience at herb Chambers Burlington Audi buying my car. I credit Brendan Leary in particular for helping to make the experience a pos I had a great experience at herb Chambers Burlington Audi buying my car. I credit Brendan Leary in particular for helping to make the experience a positive one. He showed an extraordinary amount of patience throughout the process. I know if I have questions about the technology in the car, he'll be there to help. I wouldn't hesitate to recommend the dealership and Brendan in particular. More

very simple and quick I had a very good experience with Brendan Leary. He was especially helpful during and after the process. No complaints. Process was very thorough a I had a very good experience with Brendan Leary. He was especially helpful during and after the process. No complaints. Process was very thorough and "painless" More

Great Sales Team - Ismael, Lauren, Stephanie I had a truly exceptional car buying/leasing experience with the Sales Team made up of Ismael, Lauren, and Stephanie at Herb Chambers Audi Burlington. I had a truly exceptional car buying/leasing experience with the Sales Team made up of Ismael, Lauren, and Stephanie at Herb Chambers Audi Burlington. Stephanie and Lauren were my first point of contact via an inquiry I made on their website. Both ladies worked diligently to provide me with the pricing options I was seeking out on the A3. They answered any and all questions I had. If they didn't have the answer right away, they sought it out for me. On the day of my test drive, Ismael (my sales agent) picked me up from public transportation (I live in the city) with the car I was interested in and I started my test drive. He was polite, accommodating, kind, and extremely helpful. I didn't feel pressured or uncomfortable at any moment during the test drive or at our sit down back at the dealership. This made my decision to move forward easy. On the day I picked up my car, the weather was a bit nasty. Despite those circumstances, Ismael picked me up at the Alewife T station and drove me to the dealership as I was anxious to be in my new car. Since I drove off the lot, Lauren and Ismael have been in touch ensuring I'm happy with my choice and making sure I have all questions that have come up answered. I highly recommend this team at Audi Burlington! More

Online Sales is second to none! I am writing this review for Audi Burlington and rating them 5 stars without event having purchased a car from the dealership. I reached out to Audi B I am writing this review for Audi Burlington and rating them 5 stars without event having purchased a car from the dealership. I reached out to Audi Burlington to look into pricing for a 2016 Audi S4, realized that it really was not the car for me and was more interested in a new Mercedes. . Rather than pressure me to purchase and Audi, which is very typical from car dealers Stephanie Collins referred me to the right sales person at the Mercedes dealership and gave them all of the information and background on my lease that I was interested in! This made the Mercedes purchase more streamlined and smooth. I really feel compelled to note this because it was really a very thoughtful and helpful thing to do. Rather than "fight" for business it was nice to see the dealers helping each other out for a change. Thanks, D More

Depth of knowledge and breadth of experience Writing to relay to Audi Burlington that I had an excellent experience dealing with Brendan Leary. I wasn't sure what exact model I wanted going in s Writing to relay to Audi Burlington that I had an excellent experience dealing with Brendan Leary. I wasn't sure what exact model I wanted going in so Brendan's in depth knowledge of not only the brand as a whole but every feature/spec of each vehicle was apparent right away. Brendan's expertise, local roots, excellent demeanor and low pressure approach all combined to make my first Audi purchase experience a truly positive one. Rating the dealership 'good' due to my first visit (on a Sunday p.m.) when I didn't get helped in the showroom so ended up just walking around the lot to look at the inventory before leaving to visit another dealer. I decided to give Audi Burlington a second chance and returned for a vehicle test drive and met Brendan. Brendan (along with Zak Nolen in finance) successfully turned around what was not a great first impression of the dealership and both employees were really great to work with. Whether it was via email or phone each took the time to answer all of my questions and/or allay my concerns. Thank you Brendan for your customer centric mindset which is a rare trait these days! More