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Audi Burlington
Burlington, MA
3,180 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,180 reviews
September 20, 2016
Lied About Repairs on CPO A4 Went in looking at various CPO vehicles. Black on black CPO A4 caught my eye on the showroom floor. After a brief negotiation, I had realized the en Went in looking at various CPO vehicles. Black on black CPO A4 caught my eye on the showroom floor. After a brief negotiation, I had realized the entire bottom of the front passenger side door was repainted. Drip marks, orange peel, and even missing clear in one spot. I pointed this out to the "Audi Brand Specialist" who denied everything and said it went through the Audi "HOWEVER MANY POINT" inspection. Shame on Herb Chambers for trying to pass this off and cheat the system, but I'm not surprised from visits to other Herb Chambers dealerships. They wouldn't budge on the price and told me they couldn't do anything for me. Moral of the story, they are another dirty car stealership up to no good. They called me and begged me to come back for 2 weeks while I happily purchased a car at Prime Audi in Westwood, MA with no shenanigans or hidden surprises. Peter I don't appreciate the run around, and same goes for Herb Chambers. More
by Wilmington Guy
Employees Worked With
September 18, 2016
Recall All work was done in a timely manner. This was just a recall for a software update, so not much to say about it. They washed the car afterwards, whic All work was done in a timely manner. This was just a recall for a software update, so not much to say about it. They washed the car afterwards, which is standard for any luxury model dealer. More
by Winnie
Employees Worked With
Derek Brodeur
September 18, 2016
Leased a Q3...couldn't expect a better service I leased a Audi Q3 from Burlington Audi...couldn't be happier with the service I received. Excellent personal service the time I walked in to the end I leased a Audi Q3 from Burlington Audi...couldn't be happier with the service I received. Excellent personal service the time I walked in to the end finalizing the deal. I came out smiling and fully satisfied. More
by Hks223
Employees Worked With
Brian Okova
September 16, 2016
Shopping For an A4 Brian Okova at Herb Chambers Audi in Burlington did a great job helping me last week. Although I didn't wind up findong one that would work for me, he Brian Okova at Herb Chambers Audi in Burlington did a great job helping me last week. Although I didn't wind up findong one that would work for me, he went all out trying to find one for me. Very knowledgable and friendly--not pushy at all. Good guy. Would go back again. More
by rgranahan
Employees Worked With
Brian Okova
September 16, 2016
edficient service Derek was very efficient and friendly. Service was quick and the car wash was great. He recommended the heater software update from the recall notice Derek was very efficient and friendly. Service was quick and the car wash was great. He recommended the heater software update from the recall notice that I had forgotten . Professional service e. Thanks Tom More
by Tom1959
Employees Worked With
Derek Brodeur
September 15, 2016
Derek Brodeur was great 15K service was performed and the car was ready sooner than expected. A couple of additional minor issues were resolved. Derek explained everything 15K service was performed and the car was ready sooner than expected. A couple of additional minor issues were resolved. Derek explained everything that was done and what was found by the service technician. More
by steve99
Employees Worked With
Derek Brodeur
September 14, 2016
25000 Mile Service It was a pleasure working with Derek Brodeur during last week's visit. Derek was respectful of my time, communicated well and delivered my vehicle ba It was a pleasure working with Derek Brodeur during last week's visit. Derek was respectful of my time, communicated well and delivered my vehicle back in the promised time - nicely done! More
by Audi Guy
Employees Worked With
Derek Brodeur
September 14, 2016
Purchase of new Q7 from Brian Okova at Chambers Audi Brian was very thorough in explaining all ocf the new features on the 2017 Q7. There was no high pressure salesmanship and over all it was a very goo Brian was very thorough in explaining all ocf the new features on the 2017 Q7. There was no high pressure salesmanship and over all it was a very good experience. Torward the end, Nick Dota further explained the pricing for my 2013 Q7 and the new pricing for the 2017 Q7. Nick and Brian did what a car salesmen should do. More
by paul
Employees Worked With
Nick Dota, Brian Okova
September 13, 2016
5,000 mile check up Audi was ready and waiting for my car when I dropped it off. Service appt was timely and efficient. I did not encounter any issues at all. Audi was ready and waiting for my car when I dropped it off. Service appt was timely and efficient. I did not encounter any issues at all. More
by adel
Employees Worked With
Derek Brodeur
September 12, 2016
The dealership is a lovely space and Brian is great! I went to the dealership with my kids in tow and was pleasantly surprised at how spacious and snack-filled it is. Brian was really friendly, not push I went to the dealership with my kids in tow and was pleasantly surprised at how spacious and snack-filled it is. Brian was really friendly, not pushy, and knowledgeable. The whole experience was very positive. More
by Emily Jeep Klingaman
Employees Worked With
Brian Okova
