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Audi Burlington
Burlington, MA
3,200 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,200 reviews
July 07, 2022
Excellent customer service by Derek Brodeur. I appreciated the movie the technicians took explaining the problem, with commentary too. Very impressive! I appreciated the movie the technicians took explaining the problem, with commentary too. Very impressive! More
by Very Satisfied Customer
Employees Worked With
July 07, 2022
They were very nice through all the processes, Nicoly helped us showing every single details from beginning to end. helped us showing every single details from beginning to end. More
by Bensu
July 06, 2022
I love bringing my car to this Audi but I had a really bad customer service with one of the Associates or service guy (Ray H.) really rude in person and thru the phone. I never had a bad customer service bad customer service with one of the Associates or service guy (Ray H.) really rude in person and thru the phone. I never had a bad customer service from this Audi but this associate. More
by Pony
Employees Worked With
Ray Hebert
July 02, 2022
The service was excellent. Kelly Mullaney made a stressful week less so. She was communicative and reliable. Kelly secured a loaner for me when it was obvious that my car would Kelly Mullaney made a stressful week less so. She was communicative and reliable. Kelly secured a loaner for me when it was obvious that my car would not be fixed within one day. I am very grateful for everything and will be seeking her out as my service consultant the next time I bring my car to Audi Burlington. More
by Tina
Employees Worked With
July 01, 2022
Everyone was so helpful and courteous from car dropoff area to check in with Kelly. Kelly kept me updated daily on my car status. I was very happy with everyone and my car of course runs great area to check in with Kelly. Kelly kept me updated daily on my car status. I was very happy with everyone and my car of course runs great More
by CR
Employees Worked With
July 01, 2022
Kelly is so professional and knowledgeable…I always feel as if I’m in good hands when I check in for service. The dealership keeps you apprised of what they find and I love the explanatory video. as if I’m in good hands when I check in for service. The dealership keeps you apprised of what they find and I love the explanatory video. More
by Naj
July 01, 2022
In 40 years of buying cars, Jay is the best salesman I have ever had. He is not pushy but confidant. He knows the cars, he provided great service and answered all my questions. Maybe my best car buying ex have ever had. He is not pushy but confidant. He knows the cars, he provided great service and answered all my questions. Maybe my best car buying experience ever. More
by Markhurwitz1
July 01, 2022
By far the best dealership I have ever dealt with for any make of vehicle. Management is outstanding and every employee makes you feel like a valued customer. Service department has always provided excellent make of vehicle. Management is outstanding and every employee makes you feel like a valued customer. Service department has always provided excellent service and does a great job of communicating with the customer. More
by Goodejr33
July 01, 2022
Service was timely and my car was fixed to perfection. We had one slight issue but Derek resolved it perfectly. We had one slight issue but Derek resolved it perfectly. More
by Jeanne.duran
Employees Worked With
July 01, 2022
Ali was very easy to work with and he was able to find me just what I was looking for! just what I was looking for! More
by Wendy
Employees Worked With
Other Employees :
Josh Morrison, Ali Mohajer
