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Audi Burlington

Burlington, MA

4.9
3,283 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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62 Cambridge St

Burlington, MA

01803

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Showing 3,283 reviews

September 26, 2022

I recently bought a CPO Q7 from Peter Matton at Audi Burlington. I was replacing another Q7 which I also dealt with Peter on several years ago. I came back because both Peter and Audi Burlington make More

by jon
Recommend Dealer
Yes
Employees Worked With
Peter Matton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Audi Burlington responded

Jon, thank you for trusting Audi Burlington with your loyal business! We're so glad Peter continues to earn your support and we hope you enjoy your new Q7. Take care and we'll see you next time!

September 25, 2022

HORRIBLE. As a client for 17 years-tragically HC has declined significantly, and sadly in the one area I would have said that always redeemed it as a top shelf More

by L
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Gaskell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Audi Burlington responded

Hello Lindsey, We understand it can be difficult to find the time to visit us at our showroom in Burlington. That is why we have extended hours and availability on weekends. The brand specialist you worked with was simply setting your expectations for what can be accomplished in the amount of time before we close. Will you please reach out to me concerning the last portion of your review? It is my understanding that a manager reached out to you and ended up working with your husband, who purchased a vehicle and left us a 5-star review. Matt Correia – Business Development Manager – mcorreia@herbchambers.com

Sep 27, 2022 -

L responded

Matt, I will gladly. I appreciate that weekend hour fact I do, unfortunately this was on a Monday. I get it. No one reached out to me at all and this was brushed under the rug, and he had no choice. We also said not to bother fixing our A6 because it was not necessary, since we were to get another one, but that too was ignored. All around terrible memories, terrible sales people, zero follow through and zero continuity in care from start to finish.

September 24, 2022

Herb Chambers Audi is customer-focused, responsive, reliable and helps people buy cars. The service team is outstanding, and the sales team is extremely knowledgeable, friendly and helpful. More

by Brendan Chisholm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sven Curkic, Alex Zizza
Sep 26, 2022 -

Audi Burlington responded

Thanks for the five stars, Brendan! We're glad to hear that your visit with us was such a positive one. We hope to see you back for all of your future automotive needs. -Audi Burlington

September 24, 2022

Laris is a great person to work with and find the right car at the right price. Audi Burlington has treated me very well and I’m on my 3rd Audi! More

by ferrari_jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laris Gacanovic, Brendan Mcguire
Sep 26, 2022 -

Audi Burlington responded

Thanks for the five stars, Jeff! We're glad to hear that Laris and the rest of the crew here at Audi Burlington could assist you during your visit with us. We hope to see you back!

September 23, 2022

I have been a client of Audi Burlington for 15 years. Their service is always very professional and complete. I have to say this last time it was exceptional because of Gary’s assistance. More

by Barbara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Carman
Sep 26, 2022 -

Audi Burlington responded

Barbara, thank you so much for being a loyal Audi Burlington customer! We're grateful for all of your support over the past 15 years and look forward to serving you for many more. Take care!

September 23, 2022

Very professional made me feel very comfortable no pressured Salesperson was very informative provided detailed explanation More

by lcornelio31051
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Kotsiras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sven Curkic, Thanh Nguyen
Sep 26, 2022 -

Audi Burlington responded

Thank you for the wonderful feedback about your recent visit with the Audi Burlington team! We appreciate your business and hope to see you again next time!

September 21, 2022

Great service and great communication. Love that I got a text saying the car was ready with a video explaining all services performed. More

by reid.morin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Audi Burlington responded

Thank you for the excellent feedback! We appreciate you trusting the Audi Burlington team with your vehicle and hope we have the opportunity to serve you again in the future!

September 21, 2022

Jim at Audi Burlington was great and has been for me with 3 cars over 7 years More

by Jcreilly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Audi Burlington responded

Thank you for the kind review! We're so glad Jim continues to earn your business and we look forward to seeing you next time here at Audi Burlington!

September 21, 2022

Great dealership, experience,and employees. Jim Parolisi is my service advisor and the best. I will continue to use Herb Chambers for my Audi needs More

by mcalvert2174
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Audi Burlington responded

Thank you for the wonderful feedback! We appreciate you trusting Jim & the Audi Burlington team with your service needs and look forward to your next visit!

September 21, 2022

Very pleasant interaction with staff, very professional. The technicians always do a good job. No concerns at all. More

by nicktroisi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Audi Burlington responded

Thank you for being an Audi Burlington customer! We appreciate your kind feedback about our team and look forward to seeing you next time!

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