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Audi Burlington

Burlington, MA

4.8
3,199 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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62 Cambridge St

Burlington, MA

01803

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Showing 3,199 reviews

July 29, 2022

I worked with Brendan Leary to purchase another Audi after my previous one got totaled in an accident. It was a complete pleasure to work with him, and he addressed an issue that I noticed during the t More

by executiveleader
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendan Mcguire
Jul 29, 2022 -

Audi Burlington responded

Thank you for sharing your experience! We're so glad Brendan L. & Brendan M. had the opportunity to assist you with your purchase and we know they'll be thrilled to hear this excellent feedback. Enjoy your new Audi and please don't hesitate to reach out if we can be of service again in the future! - The Audi Burlington Team

July 28, 2022

The first year service this morning for my Audi Q8, the process of intake and service was efficient. Derek kept us informed of the progress. The car was washed and clean and sales team also helped me to se More

by Jayagoyal
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Audi Burlington responded

We're pleased that you feel confident coming to Derek for your Audi Q8 service! Thank you for being part of the Audi Burlington family!

July 27, 2022

Audi Burlington, Pedro Aponte and Brendan Mcguire earned my respect, my trust, my business and made my experience extremely pleasurable. More

by michael wishnow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Aponte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendan Mcguire
Jul 27, 2022 -

Audi Burlington responded

Pedro and Brendan are honored to be your trusted advisors, Michael! We hope that you enjoy your vehicle and visit Audi Burlington again for all your automotive needs! Thank you!

July 27, 2022

Clean environment, friendly staff, good service. The wait time for service is rather long but I can handle it More

by skunin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Audi Burlington responded

Thank you for the review and feedback. We appreciate your support and look forward to your next visit with us here at Audi Burlington!

July 26, 2022

I had very plesant experience with Audi Burlington. Laris was was great and made the process smooth and stress free. He and the team at Audi Burlington made the whole process as easy as could be and we More

by maggier17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sven Curkic, Laris Gacanovic
Jul 27, 2022 -

Audi Burlington responded

Thank you for trusting Audi Burlington with your business! We're glad Laris & the team worked hard to make your experience a smooth one and we hope we have the opportunity to serve you again in the future. Take care!

July 26, 2022

Audi Burlington is a pleasure to deal with. Thanh Nguyen is both knowledgeable & professional. His explanation of the cars features upon delivery was really great. Both he & George let us know More

by ebesaw
Friendliness
Recommend Dealer
Yes
Employees Worked With
George Kotsiras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Morrison, Thanh Nguyen
Jul 27, 2022 -

Audi Burlington responded

Thank you for this kind feedback and rating for Thanh and George! We strive for the best service for our customers and we're thrilled that we've succeeded! We hope you love your vehicle and come to visit us again soon! - Audi Burlington

July 25, 2022

Service reps are pros. From the time you hand over your keys to the time you hop into a loaner it’s all very smooth and courteous. I like the “wow” factor of the tech mes More

by steve f
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gaskell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Carman
Jul 25, 2022 -

steve f responded

You want top notch service like the good old days? Go to Audi Burlington!

Jul 26, 2022 -

Audi Burlington responded

Wow, Steve! Thank you so much for the kind feedback and recommendation for the Audi Burlington service team! It makes our day knowing that we've earned your business and confidence in us, and we look forward to assisting you again for years to come!

July 23, 2022

service was outstanding! ! complex repair , estimate of work accurate and timely, quick turnaround, great value More

by jwnolan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Audi Burlington responded

Thank you for taking the time to share your experience working with our team at Audi Burlington! We appreciate your business and look forward to seeing you next time!

July 23, 2022

They accommodated my emergency flat tire repair and were able to provide a new tire. Nice work. More

by Hmsalem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Carman
Jul 26, 2022 -

Audi Burlington responded

We're so glad we could help you out! Thanks for the great review and please don't hesitate to reach out if we can be of service again in the future! - The Audi Burlington Team

July 23, 2022

I would recommend the staff (Pedro) anytime and not necessarily the dealership itself. Didn’t much appreciate the reception we got when we walked in. All the staff were sitting at their desk and lookin More

by Pattygreen35
Recommend Dealer
Yes
Employees Worked With
Pedro Aponte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2022 -

Pattygreen35 responded

Didn’t much appreciate the reception we got when we first walked in. All the staff were sitting at their desk and looking at us like “what they want”? Pedro stepped to the plate to offer assistance he was pleasant, patient, humorous, answered our questions and was very professional. When we returned to test drive, the staff were milling around and walking up to us to offer help. No! Two days prior you couldn’t be bothered, that kind of reception leaves a bad taste in one’s mouth. Your sales staff should take a page from Pedro’s book because you don’t know who is walking through your doors at any given time. First impressions are lasting impressions. Had not for Pedro, we would have gone some place else!! BTW- the gentleman in your finance dept that we worked with, also very professional and friendly his name escapes me at this time

Jul 26, 2022 -

Audi Burlington responded

Thank you for taking the time to share this feedback with us. We're happy to hear you enjoyed working with Pedro, but are disappointed to hear that other aspects of your experience weren't as satisfactory. We will make sure your comments are addressed with our team so that we can take steps to improve and hope you'll give us a chance to do better in the future. Please don't hesitate to reach out directly if you have any additional questions or concerns you'd like to discuss. Thanks again, Matthew Correia - Business Development Manager - 781-202-3400

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