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Audi Brooklyn
Brooklyn, NY
430 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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430 Reviews of Audi Brooklyn
October 07, 2014
Worst vehicle return experience, terrible customer service I've been a long time customer with audi with 3 previous vehicles in my family. When I took responsibility to return the vehicle and asked when to ret I've been a long time customer with audi with 3 previous vehicles in my family. When I took responsibility to return the vehicle and asked when to return the vehicle. Monae Murray gave me incorrect information on when my lease ended. I purchased a new vehicle based on this information and a terrible experience of being asked to drop off the car earlier than the actual date. When I later found out that this was not the case from Audi Financial Services. I was shocked to find out that I purchased a vehicle based on bad experience with Audi and incorrect information given (confirmed on email) and then was informed that I was mistaken on my interpretation ie. the last payment not the lease end was on the date listed Thank you Kent for the vehicle purchase but never again will I be a customer of Audi BK. The CS rep's would not help in any way to satisfy the issue in any way. The dealership just wants to sell you another vehicle and give it in early. More
by vmalhotra123
Employees Worked With
2
September 11, 2014
Very poor communication and service I bought an Audi from out of state and had to travel to get there. I brought everything they requested. They said the car would be ready. Arrived at t I bought an Audi from out of state and had to travel to get there. I brought everything they requested. They said the car would be ready. Arrived at the dealership from the airport two hours before closing. I was practically ignored. The manager told me to wait for the business manager. They did not have the car ready, or did they do what I asked. Remove the velcro from the windshield that had held a radar detector, to remove the sticky film from the old dealer logo sticker, to explain why the brakes were worn unevenly, to vacuum the soft top of the cabriolet (it was dusty from nearby construction). They finally vacuumed it and scratched the fabric. I would compliment Miquel, however. He showed me the features of the car and was very friendly. However, everyone else was quite inconvenienced that I flew across the country to buy a car from them. I had to re-arrange my finances with my bank at 6:00 on a Saturday evening because they would not take a small personal check for a portion of the purchase...after I was told they would. The business manager, Leo M was flat out rude. So was the general manager Janet F. The pre owned manager, JP just didn't care. From where I come from...people are not like that. It is a sweet S5. My experience should have been rewarding and pleasant...it was just the opposite. More
by Paul7777
Employees Worked With
JP Mack, Leo Menuzzo, Janet Feleciano
July 09, 2014
The Worst Service Center Ever The worst service center I've ever experienced. Brought my Audi in for service. They said it would take two days. It took two weeks. Zero communica The worst service center I've ever experienced. Brought my Audi in for service. They said it would take two days. It took two weeks. Zero communication. They scratched the car in multiple places. There were oily hand marks throughout the interior - on the ceiling as well. Haven't been able to remove those. Hands down the most awful workers and zero professionalism. Take your car somewhere else. Don't ever come here. I've contacted Audi with a formal complaint. More
by nkyleallen
Employees Worked With
Martin
June 21, 2014
painful process Buying a car should be fun. This dealership uses high pressure tactics to oversell you, starting with bogus promises regarding the "high value" of you Buying a car should be fun. This dealership uses high pressure tactics to oversell you, starting with bogus promises regarding the "high value" of your current car. I leased my last car through them, and wasn't exceptionally careful so I overpaid. On my 2d lease, they used every trick to get me in the door, but the deals were less than they promised once I got there. I still havent decided what I'm going to do next, but they've made the decision much harder than it should be. Also, a quick note on service: I took the car for service and reminded them I needed an emission sticker. They didnt bother to do it so I ended up going to a gas station by my house. Audis are nice cars, but this dealership has poor facilities and questionable tactics to meet their goals. More
by secretstash
Employees Worked With
unknown/multiple
September 05, 2013
truly professional dealership with skilled employees to guide you exactly with the service and repairs for you car. unlike other dealership which actually told me to replace my engine and when the car was guide you exactly with the service and repairs for you car. unlike other dealership which actually told me to replace my engine and when the car was brought to audi of brooklyn they got it repaired without replacing the engine and by the fraction of the cost of replacing an engine. audi of brooklyn is a great place to service your car and if any repairs needed they find out the direct problem rather than the trial and error method used by other dealerships. hope this review helps in more people choosing audi of brooklyn. Last a big thank you to david and all the technicians who did a great job regarding my car audi a4. More
by pratiksoni1
Employees Worked With
david
August 02, 2013
Great guy, easy to talk to. Doesnt play any games and is very down to earth. I've been to other dealers and they're like snakes but JP is cool. You'll like him and I wouldnt go out of my way to write a revi very down to earth. I've been to other dealers and they're like snakes but JP is cool. You'll like him and I wouldnt go out of my way to write a review for just anybody. More
by Simmy13
Employees Worked With
JP Mack, Jack Katy
June 10, 2013
After 6 months of delivery of an A4 still have only partial wood inlays in vehicle made 2 special trips to Brooklyn Audi service and left incomplete no way to sell a vehicle . If I was not promised wi partial wood inlays in vehicle made 2 special trips to Brooklyn Audi service and left incomplete no way to sell a vehicle . If I was not promised with in one week it would be complete I would never picked up the vehicle in February . Will never deal or recommend Brooklyn Audi ever again. Very frustrating . Discusted with ownership . More
by Ringo702
Employees Worked With
Vender
May 14, 2013
In December 2012 I purshased an Audi A4 premium + fully loaded with dealer installed walnut wood inlaids . Picked up the vehicle mid January with out the wood inlaids .Was told to make appointment to have loaded with dealer installed walnut wood inlaids . Picked up the vehicle mid January with out the wood inlaids .Was told to make appointment to have them installed . One month later got the appointment only to have them partly installed . Was told the the missing pieces were on back log . Over 90 days later still have my vehicle incomplete .very frustrating . Would not as 6 time lease& buyers would use or recommend this dealership again. More
by Ringo702
Employees Worked With
Sales managers Randy& Greg
December 19, 2012
In mid-Dec, I was negotiating over phone with Audi Brooklyn for an pre-owned 2012 Audi A6 with their Used Car Manager (UCM), Victor. The car was 14 month old with 6000 miles on it but had a lot of den Brooklyn for an pre-owned 2012 Audi A6 with their Used Car Manager (UCM), Victor. The car was 14 month old with 6000 miles on it but had a lot of dents, chips and cracks on both the front and back bumpers. The UCM agreed on phone to repair these. So I traveled over 500 miles to take a look at the car and finalize pricing. Once I looked at the car personally, not only the bumpers where in bad shape, 3 wheels had lot of curb rashes, the tires had cuts at several places, and the door had a ding all in a car with just 6000 miles. I discuss this with one of the sales person for repairing these, Just when we finalized the price with this other sales guy who showed us the car, the UCM comes by telling me he has take a deposit from other person, so the deal is now off. I knew right then that this was a lie. The UCM that evening decided to jack up the price by $5,000 from $48,990 to $53,990. I left Audi Brooklyn with a very bad experience. This was one of the worst transaction I have ever had. I drove over 500 miles with my wife and 8 year old to buy this car as was discussed with the UCM over phone. We were all looking forward to bring this Audi as our family's Christmas purchase for 2012. My wife and daughter didn't understand what just happened and were disappointed. All I could say to them is that they saw a pure lesson on where used-car salesman get their bad reputation from. Way to go Victor, you lived up to the reputation, and stole our Christmas gift! More
by RahulDave
Employees Worked With
Victor Nilosi
May 20, 2012
This dealership is about customer service and honesty. They want the customer to enter happy and leave even happier! I visited Audi Brooklyn after doing online reseach. I owned a car for 8 years and was They want the customer to enter happy and leave even happier! I visited Audi Brooklyn after doing online reseach. I owned a car for 8 years and was looking to trade in for a new car. Shopped around the showroom for a couple hours and fell in love with the Q5. It was a deal I couldn't resist. Even though my car wasn't available in the showroom because of color it only took a couple days to receive. Transaction of trading in my car and buying a new one was quick! I would highly recommend this dealership! More
by Kbondoc
Employees Worked With
Tom, Chester and Dexter
