Audi Boise

Awesome service at Audi Boise. Very accommodating waiting lounge with an excellent staff to answer any questions. Service technicians do a thorough job and I felt very comfortable Very accommodating waiting lounge with an excellent staff to answer any questions. Service technicians do a thorough job and I felt very comfortable leaving my vehicle with them. More

They always take good care of me. Patched a tire for free, handle my service and oil changes with quick efficiency and a comfortable, upscale waiting room with a really nice free coff Patched a tire for free, handle my service and oil changes with quick efficiency and a comfortable, upscale waiting room with a really nice free coffee/capuchino machine and snacks. I really like this dealer, they understand customer service and are proactive in their methods. More

These folks are very good! I recommend them for sales or service. They are very capable. I recommend them for sales or service. They are very capable. More

My service writer was prompt, attentive, thorough, polite and respectful through my whole experience at this dealership. and respectful through my whole experience at this dealership. More

An in depth, detailed and negative review of my experience. I found what I thought to be a good vehicle here – boy was I wrong. My salesperson (Jessica) was extremely helpful during all of this but experience. I found what I thought to be a good vehicle here – boy was I wrong. My salesperson (Jessica) was extremely helpful during all of this but still part of the never-ending disappointments from this dealer regarding communication. To begin, it’s important to note that when I first reviewed my vehicles history, the Carfax did not report any services from this dealer. This seemed odd to me because they stated it had already gone through service and been inspected but wasn’t on Carfax. You’ll usually see it reported on any used car and on any big dealer lot. During my test drive I had noticed that some of the fluids were low and asked check them again and they assured me they would -I wasn’t too concerned because I trusted them (mistake). The vehicle had a few blemishes which they had already planned on getting fixed at a body shop, but it hadn’t been done yet. They were nice enough to offer a little money off if I took it as is. I instead opted to get it fixed and purchased the vehicle that day. The body work was supposed to take 5-7. It ended up being 14 days with very little communication from the dealer. When I fought to get an answer, I always got the “Tomorrow. No wait tomorrow! Oh, wait we mean three more days.” It became a bit ridiculous. When they finally got the vehicle back, I got an email from Carfax saying my vehicle had been serviced by the dealer finally. Interesting that it hadn’t been reported before but now it had - almost like they didn’t service it when they said they had. I finally picked up the vehicle and drove out of the parking lot. I wasn’t a block down the road when I heard the gas light come on - I just remember shaking my head because I was so disappointed. Anyway, despite being “inspected” by the dealer, I found 11 things wrong with the vehicle in the first 3 days I had it in my possession. A few of these issues needed IMMEDIATE attention for the sake of the vehicle’s health. I reached back out to the dealer with my findings, and I was directed to the service manager (I forget his name). The individual was extremely knowledgeable and was able to recreate every issue which was a plus. However, he was extremely unpleasant to work with. I know rough edges; I have some myself and I am no “Karen”, but wow was this guy rude! He kept reminding me that they don’t usually take care of their customers like this (to the point of making it uncomfortable and like he was intentionally rubbing it in my face), but they were going to take care of it anyway. The dealer ended up spending nearly $1K in repairs because of the things they failed to find during their initial inspection. I ended being without my vehicle for yet another week. There were so many issues I can’t even list them all here. They couldn’t fix them all, but they did take care of the important ones (or so I thought) which I was thankful for. They eventually filled my gas tank up as well which was nice. Fast forward weeks and the car was back at it again with issues. I rarely drive on the freeway, so when I did, I found that it also has a wobble in the front end. I assume is due to previous accidents that were listed on the Carfax (another thing that should have been caught by the dealer). I also began losing oil recently, which was dripping from the undercarriage at an alarming rate. This was from a problem that was one of the original problems they “found no problem” with. I am extremely thankful for the problems they did fix, but extremely disappointed in my overall experience with this dealership and their staff’s performance. To still be dealing with problems has just reminded me of what an awful experience it has been. I will never return or purchase another vehicle from them. If you must buy from here, I highly recommend you get your car inspected by a private mechanic before purchasing. I also suggest for the health of your wallet you run to another dealership! RUN! More

Friendly, caring, helpful which applies to everyone. Gabe is the best car man I leave ever known. Don’t ever let him get away from you. Gabe is the best car man I leave ever known. Don’t ever let him get away from you. More

My experience purchasing a new Audi Q8 in Boise went very well. I recommend them to others. well. I recommend them to others. More

Nathan took excellent care of us ! Transaction was handled in a timely yet professional manner! Recommend Boise Audi to anyone Transaction was handled in a timely yet professional manner! Recommend Boise Audi to anyone More

Chris my Service Manager was outstanding! He was prompt polite professional and committed to seeing our vehicle repaired correctly the first time in a reasonable amount of time. He was prompt polite professional and committed to seeing our vehicle repaired correctly the first time in a reasonable amount of time. More

In December we received an RSQ8 but were told on delivery (250 miles from dealer at our home) that we surprisingly only got one key although we paid in full. 7 months later they tell us its our problem to (250 miles from dealer at our home) that we surprisingly only got one key although we paid in full. 7 months later they tell us its our problem to bring them the car when they caused the issue and should make resolution theirs to complete the sale delivery, without demanding we expend a day of travel or flatbed costs to get the car to them so the problem they caused is fixed. We buy $150,000 to $650,000 cars 4 or more per year and dealers and brands who Provide a quality experience get our repeat business in many cases for decades. We hope Audi and the dealer together decide to earn our future business. More