Audi Bloomington Normal

All issues were resolved to my satisfaction. There was a question about the cost of the remote start install but Karly, the office tech, handled all my questions and got clearance for a previous There was a question about the cost of the remote start install but Karly, the office tech, handled all my questions and got clearance for a previous quote More

If you're looking for the worst possible customer experience, please head to Audi Bloomington Normal right away! Spoke with Brett Herrin last evening - we agreed on price and financing. I told him I' experience, please head to Audi Bloomington Normal right away! Spoke with Brett Herrin last evening - we agreed on price and financing. I told him I'll be driving from almost 4 hours away and want no surprises - he assured me he'll have the car ready and have it marked as "sold". Cut to today and 2.5 hours into my trip, I get a call from James Navarro saying that car has been sold and there's nothing they can do about it. Brett refused to answer my calls and I couldn't reach their general managers (Victor Malkom, Jose Chavez) either because they were conveniently "unavailable". I requested James to sell me another comparable vehicle they have in their inventory for the same price and he refused that too. Left them an email and haven't heard back on that either. I cleared my day to make this trip and am left with just a ton of frustration and disappointment. Why would you do this to me Audi Bloomington Normal? What did I ever do to you? I agreed to your quoted price and yet you treat me like this. You could've just told me you didn't want my business and I would've gone away. Extremely unprofessional and disappointing experience - I would give zero stars if I could! More

My wife and I wanted an Audi 5... we owned a sports car several years ago and we thought we'd check out Audi dealer in Bloomington.. We went to look but Brayden Miller did a great job of giving us a deal several years ago and we thought we'd check out Audi dealer in Bloomington.. We went to look but Brayden Miller did a great job of giving us a deal we could take. We leased it in November and loving it...but there are so many bells and whistles we're going to go back for another review. We couldn't be happier with our Audi. More

Multiple Horrible Encounters Horrible place to go for a vehicle. This is my first time writing a review but I don’t want people going through what I did. Have been having problems Horrible place to go for a vehicle. This is my first time writing a review but I don’t want people going through what I did. Have been having problems with my car since I got it 8 months ago.The people that work here DON’T care about you. They always have new people working which is a red flag. They Always have an attitude.Had a flat tire and had to call five times and no one ever called me back. Left voicemails and kept getting the run around asking about my warranty.Started calling them when they opened at 9am and they ignored me and no one called me the entire day. I will drive to Peoria for any future work. I have been told from other car care centers that they hear these reviews about this establishment all the time. They don’t care about their customers it’s disgusting. More

6 Hours to Buy a Used Car - Not the Sales Rep's Fault Grossinger Motors did well by us in terms of trade-in value for our car, price for the used car, and being forthright in negotiations - our sales rep Grossinger Motors did well by us in terms of trade-in value for our car, price for the used car, and being forthright in negotiations - our sales rep truly was awesome. However. Each back-and-forth of negotiations took 15-30 minutes to be approved. They only had one Finance person available, so even after our deal was done, we waited for two hours to sign the paperwork. The icing on the cake was an "MVP Sale" came through over the phone and was placed ahead of us in line, costing another hour and a half of dithering about. After the sale, we had a small issue with a button on our dash not working - it changes the drive mode of the Chevy Volt. We were told up and down that "it's an option that the car doesn't have, which was patently untrue. I showed them that it is a feature on all Volts, and they turned their tune around to "We didn't know it was a feature." I ended up fixing it myself. We are grateful for the deal, but our time is valuable. We will not be returning in the foreseeable future due to these experiences. More

Painless Purchase We usually dread the purchase process with dealerships. However I have to say working with Brayden Miller was very pleasant without the endless back a We usually dread the purchase process with dealerships. However I have to say working with Brayden Miller was very pleasant without the endless back and forth of the negotiation dance. We found Brayden to be both personable and professional in the handling of our purchase. I would definitely recommend you look Brayden Miller up when buying from Grossinger at the Bloomington-Normal Auto Mall. More

Great Sales Team Tom G. At Grossingers is my go-to car salesman, so much that I have gone back to him each time I needed a vehicle. Tom makes the car buying experience Tom G. At Grossingers is my go-to car salesman, so much that I have gone back to him each time I needed a vehicle. Tom makes the car buying experience as easy-going as it can get. He presented me the options, and allowed me to make the decision on my own terms. I would recommend Tom to anyone in the auto market. Tom is also very approachable and welcoming after the deal, as I tend to come back with many questions, which he is also happy to answer. More

Great service! Had not the best credit but they pulled some strings and got me in a nice used Honda! Definitely go here if you are having any issue in finding appr Had not the best credit but they pulled some strings and got me in a nice used Honda! Definitely go here if you are having any issue in finding approval. More