Audi Beverly Hills - A Fletcher Jones Company

Great experience from start to finish Always a pleasure working with the Audi Beverly Hills team. Five star experience. David even put up with my car ignorance! Ha. Courtesy car was clean Always a pleasure working with the Audi Beverly Hills team. Five star experience. David even put up with my car ignorance! Ha. Courtesy car was clean and an easy experience. More

Great Service Reza was very helpful and dealt with the issues that my car had in a timely manner. He also texted me updates so I knew what was going on and when my Reza was very helpful and dealt with the issues that my car had in a timely manner. He also texted me updates so I knew what was going on and when my car would be ready. More

25,000 service it was good, the one thing is that my car didn't get serviced on the day I brought it in and didn't find this out until the end of the day. it was good, the one thing is that my car didn't get serviced on the day I brought it in and didn't find this out until the end of the day. More

Professional, honest, informative, pleasant service Working with Amanda was great. My sister and I both purchased new Audi's from Amanda last Sunday and the experience was flawless. She had our best int Working with Amanda was great. My sister and I both purchased new Audi's from Amanda last Sunday and the experience was flawless. She had our best interests at heart, showed us a couple models we had not considered, was sure to ask about the options we actually wanted and intended to use, and we both love our cards. Leah in finance was great as well. Class A service. More

Jorge is great. Jorge texts me all the time to make sure I am okay and that I'm happy with my car. Anytime I text him he gets back to me really quickly. I really ap Jorge texts me all the time to make sure I am okay and that I'm happy with my car. Anytime I text him he gets back to me really quickly. I really appreciate him. Best service ever. More

Last-Minute Battery Replacement My battery had suddenly reached the end of its life one night. I called first thing in the morning and Ken was able to fit me in just twenty minutes l My battery had suddenly reached the end of its life one night. I called first thing in the morning and Ken was able to fit me in just twenty minutes later and arrange a loaner vehicle for the day. The replacement was done by mid-afternoon and was completely covered by my warranty. Great job! More

Audi A7 Carlos was great. Love the new service center. Was thrilled with service and getting a loaner. Hated getting a rental car. Would definitely recommend Carlos was great. Love the new service center. Was thrilled with service and getting a loaner. Hated getting a rental car. Would definitely recommend to others More

Great customer service It always is a positive experience coming to Audi Beverly Hills- we are always treated like royalty and the process is seemless. We love you guys. It always is a positive experience coming to Audi Beverly Hills- we are always treated like royalty and the process is seemless. We love you guys. More

Outstanding Customer Oriented Team Joshua Barnajian contacted me within a minute of my online request and my experience working with Josh has been outstanding. Josh's automotive knowled Joshua Barnajian contacted me within a minute of my online request and my experience working with Josh has been outstanding. Josh's automotive knowledge and customer oriented etiquette is exceptional and has been tremendous guide towards meeting my needs. The Fletcher Jones Company has an outstanding team there. More

Awful and Arrogant I took my car there for the first time as I moved from Santa Monica to Bev Hills. I had to get my electric seat fixed. The service adviser told me I I took my car there for the first time as I moved from Santa Monica to Bev Hills. I had to get my electric seat fixed. The service adviser told me I had a $85 deductible. I explained the Audi CPO warranty and he kept telling me I was wrong. I had to pull it up on my phone to show him he was incorrect. Then, he gave me a hassle my loaner car. I took it in on a Saturday and he explained the repair might go beyond Monday...I said "no problem". They fixed it the same day and he insisted I must bring the car back immediately. I was already in Orange County and informed him I could not. He gave me a hard time about this as well! I picked up my car on Monday. On Thurssday, their arrogant service adviser actually called me at home to argue with me once again about who was right or wrong. As you will see by their comments, I was INDEED correct. I have was incredulous! This guy actually calls me up after I got my car back to argue with me again. What arrogance. Should be fired...but, probably won't be. AVOID Beverly Hills Audi. They treated me badly. Perhaps you're next. You want a good place for Audi service, go to Santa Monica Audi and ask for Tim. He's a god amongst men. More