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Audi Beverly Hills - A Fletcher Jones Company

Beverly Hills, CA

4.2
1,533 Reviews

8850 Wilshire Blvd

Beverly Hills, CA

90211

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Showing 1,533 reviews

January 09, 2019

Great service Had a decent experience at the dealer for 25,000 miles service. The waiting time was a bit longer than usual and I had to insist to get a comparable More

by Quattro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Jan 10, 2019 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Your complete satisfaction is our number one priority and truly appreciate you taking the time to share your feedback. I am disappointed to know we fell short in providing you with five star service. I'd welcome your insight when time permits. My direct line is 949-718-6532. I look forward to speaking with you soon. Kind regards, Kimberlee Camargo Fletcher Jones Management West

January 09, 2019

I had the most amazing experience I can’t ask for better service Reza was very professional and helped me with every question I had , More

by Nicoieta31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reza Saboor
Jan 09, 2019 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for choosing Audi Beverly Hills. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

January 09, 2019

Great Service! Carlos Lazo was very professional and I appreciate his nice demeanor. The whole service department is a great experience every time I visit and is a More

by cps2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Jan 09, 2019 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for choosing Audi Beverly Hills. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Carlos. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

January 06, 2019

Great and amazing experience. Christie was phenomenal. I never felt like she was selling. She was well informed and worked really hard for me. She was a great communicator also. I More

by Taydigga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christie Agovino
Jan 07, 2019 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Christie. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

January 04, 2019

Tens Across the Board! I had a fantastic experience and I am no longer a client of BMW. I worked with Christie Agovino and she made sure everything went smoothly. Top notch More

by BuhbyeBMW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christie Agovino
Jan 04, 2019 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us! Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Christie Agovino. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

January 03, 2019

Very efficient and fast! This is my 3rd Audi- the service department never disappoints. Carlos is always friendly and very knowledgeable about my SQ5- showing me how things wo More

by Larissa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Jan 04, 2019 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Larissa, Thank you for your loyalty toward Audi Beverly Hills and for taking the time to share your valuable feedback. It is great to hear that Carlos Lazo continues to exceed the level of your expectations by treating you and your SQ5 with the greatest care. As always, please let us know if we can assist you further. Best, Heather Lewis Client Care Manager

January 03, 2019

Great Aidi sales and service My family is on our 4th car from Audi Beverly Hills and I have always been happy with both areas. I highly recommend them as they've always been very More

by ElPasoBear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Yadegari, Ken Kritzer
Jan 04, 2019 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for your loyalty toward Audi Beverly Hills and for taking the time to share your valuable feedback. It is great to hear that Ken and Sam continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Heather Lewis Client Care Manager

January 03, 2019

good, would have been great if I had realized the service had moved . apparently an address was in a text, but it was the new one and NOT called out as NEW More

by Surferboy61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David, Ken Kritzer
Jan 04, 2019 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi, I have attempted to locate you in our records without a full first and last name it did make it challenging. My sincerest apologies for the communication concern you encountered, we truly do our best to ensure our guest know of our recent move to the amazing Fairfax location. We truly appreciate your insight and disappointed to know we fell short in meeting your expectations and hope we have the opportunity to welcome you back for your next service visit. Guest loyalty is important and would happy to discus should you need further assistance. My Direct line is 949-718-6532. Kind regards, Kimberlee Camargo Fletcher Jones Management

December 30, 2018

Easy service experience Nice new facility, freeway convenient. They ran on time and had my loaner ready for me. David and the service personal were all very friendly. Great More

by AudiA4gal
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Cohen service advisor
Dec 31, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for choosing Audi Beverly Hills. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manage r

December 29, 2018

Truly professional and welcoming From the moment I walked in the door, the experience was truly exceptional. I was immediately treated by a friendly face and went on to have one of th More

by JF67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Barnajian
Dec 31, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. Congratulations on your new purchase! Best, Heather Lewis Client Care Manager

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