Audi Beverly Hills - A Fletcher Jones Company

I appreciate the immediate support from Service Center Manager, my Service Advisor, Jeff Crawford, Tech Foreman, Henry & Jimmy, Svc Tech & others who I may not have names. This team of people provide Manager, my Service Advisor, Jeff Crawford, Tech Foreman, Henry & Jimmy, Svc Tech & others who I may not have names. This team of people provide with me the highest level of CUSTOMER SERVICE anytime I bring my Audi in for service issues. I couldn't ask for a higher or better level of support and attention that I'm routinely provided when I come. Please acknowledge these special individuals and know that this BH Service Center truly provides me with excellent attention to my auto needs. Best Regards, Ms. M. Davis, Inglewood More

The staff was attentive and mad the car buying experience effortless. I would recommend Audi of Beverly Hills to my friends and family. effortless. I would recommend Audi of Beverly Hills to my friends and family. More

They don’t sell out of state . Modern times but they still have not advanced to sell vehicles out of state Modern times but they still have not advanced to sell vehicles out of state More

The service department is very friendly, flexible and professional. Ive driven from San Diego to LA just to get my car serviced. I called on a Monday and was able to get my vehicle in within that wee professional. Ive driven from San Diego to LA just to get my car serviced. I called on a Monday and was able to get my vehicle in within that week. My local dealership had a waiting period of 1 to 2 months! More

They did not respond to me at all, and I took the time to fill out their app fill out their app More

I have been leasing Audi's for over 15 years. I have generally had good experiences particularly with the service departments. This most recent visit has been astoundingly bad. My car has 3500 mi I have generally had good experiences particularly with the service departments. This most recent visit has been astoundingly bad. My car has 3500 miles on it. I brought it in for it's first service. They had it for 4 days and when I picked it up, they gave me back a car that was absolutely filthy. When I complained they said they would wash it if I wanted to wait another half hour, which I didn't have time for. The check engine light came on 10 minutes after I left, a few days later the oil check light came on and when I pulled over to check it there wasn't a single drop of oil on the dip stick. Luckily, I had oil in my trunk and was able to add oil and then drove it back to the dealership. They then had my car for another 5 days and never bothered to call me to tell me what was going on, when I try calling them, they are impossible to reach. When I asked the operator who answered, why they won't pick up the phone in the service department, he was rude and said they have high call volume. For the prices they charge, maybe they should trying hiring a few more people. I see I'm not the only one who is complaining about not being able to reach the service department after multiple phone calls and poor service. Sadly, this place has really gone down hill. I hope this is not the post-pandemic norm. More

Jeff Crawford was my service manager. He moved mountains to ensure that my complex 85k maintenance service was resolved to my satisfaction. I appreciated his commitment to the details tha He moved mountains to ensure that my complex 85k maintenance service was resolved to my satisfaction. I appreciated his commitment to the details that my A4 parts and service needs were fully met and that I left being a highly satisfied Audi customer. Plz commend him for a job well done! Margaret Davis More

I made plans to drive from. Las Vegas to Beverly Hills dealership to see the Audi A8 they advertised for sale on your site. But, to my astonishment I was sent an e-mail that the Las Vegas to Beverly Hills dealership to see the Audi A8 they advertised for sale on your site. But, to my astonishment I was sent an e-mail that they have suspended all out of state sales. Thought your site was a nationwide sales site? I have express my concerns directly to them and if you are really concerned I can send you the correspondence. I have since purchased an A8 from another dealer on your site in North Carolina. I fly out and pick it up this coming Thursday. More

Jeff Crawford has been wonderful in addressing any and all of my needs with my 2022 SQ5 Sportback. Mr. Crawford is a pleasure to have as someone handling my service needs. all of my needs with my 2022 SQ5 Sportback. Mr. Crawford is a pleasure to have as someone handling my service needs. More

terrible experience, buyer beware only good if you need a car AND a loan, they will not accept any outside credit or preapproved loans. car AND a loan, they will not accept any outside credit or preapproved loans. More