Audi Beverly Hills - A Fletcher Jones Company

Service was handled in a friendly and professional manner. I was promptly informed when car was ready for pickup. I was in and out quickly. was handled in a friendly and professional manner. I was promptly informed when car was ready for pickup. I was in and out quickly. More

Reza is the BEST Working with Reza to have my car serviced was the easiest and most convenient process. I showed up, he had a loaner waiting, I signed on an iPad and o Working with Reza to have my car serviced was the easiest and most convenient process. I showed up, he had a loaner waiting, I signed on an iPad and out the door I went. I think I was there for about 5-10 min. tops. More

Every experience has been above average I had to replace a tire due to a nail in the side wall (unpatchable 😒) but I had a trip planned for the same day. They went out of their way to get m I had to replace a tire due to a nail in the side wall (unpatchable 😒) but I had a trip planned for the same day. They went out of their way to get me a loaner, and also texted me as they made progress repairing my car. Carlos is great and helpful every time I go. Great service department More

World Class Customer Service This was my first time at the Fairfax service center, and it was pretty incredible. Everyone was so nice, very professional and extremely knowledgeabl This was my first time at the Fairfax service center, and it was pretty incredible. Everyone was so nice, very professional and extremely knowledgeable. That said, George Chala is an absolute standout. This is my first Audi, and he's been my service advisor from the beginning. I trust him to advice me on all my service needs, he's never let me down, or made me feel like an ATM. Thank you George, and everyone else at Audi BH! More

Straight forward, professional, respectful, great experienc Thanks to Mr. Sam Yadegari and for having a team of great professional ,respectful, knowledgable staff. It was a great and pleasant experience for m Thanks to Mr. Sam Yadegari and for having a team of great professional ,respectful, knowledgable staff. It was a great and pleasant experience for me. Thanks to Yuliya for picking my car. Thanks to Mr. Yadegari for great deal. More

Best service I've ever had! Reza was outstanding in every way. He met me when I drove in, took my information & was beyond courteous. He helped me unload from my car into my loan Reza was outstanding in every way. He met me when I drove in, took my information & was beyond courteous. He helped me unload from my car into my loaner and updated me on the progress of my repair as it progressed. I've never had such great service from an auto dealer. What a pleasure! More

George Chala Exemplifies All Anyone Could Ever Hope For I've said it to anyone who will listen: it's worth buying an Audi, if for nothing else, getting to work with George Chala and the level of compassion, I've said it to anyone who will listen: it's worth buying an Audi, if for nothing else, getting to work with George Chala and the level of compassion, service, and care he provides. I don't feel like a number or a dollar amount, I feel like someone who is cared for and looked after. Any problem I have, he's on it. No matter how small or petty, he makes sure every little detail is handled, is amazing at communicating, and makes sure I'm 110% satisfied. More

Great service experience Was impressed with how fast/seamless the whole process was. Reza was also very great at keeping me update on my car's status. Eric Smith also helped a Was impressed with how fast/seamless the whole process was. Reza was also very great at keeping me update on my car's status. Eric Smith also helped a lot in answering questions prior to my service. Would definitely recommend! More

Great experience, Audi went above & beyond to make it happen When I came in, I was a bit upset and not in the best mood. It wasn't the people in service who caused this at all. The whole situation with my car wa When I came in, I was a bit upset and not in the best mood. It wasn't the people in service who caused this at all. The whole situation with my car was just upsetting, but even in a bad mood Ken was able to handle the entire situation and take good care of me. He went above and beyond and made sure that I got what I deserved on my car done, and he made it happen! Thank you Ken and thank you Audi! More

Audi Service Center experience is really great. I met with my advisor, David Cohen, who always makes my service experience easy and simple. We discussed a recall issued by Audi on the Q7 along wit I met with my advisor, David Cohen, who always makes my service experience easy and simple. We discussed a recall issued by Audi on the Q7 along with a couple of other service issues needed based on the mileage of my car. Since i purchased the car when my lease expired, he suggested I consider the value of purchasing the Audi Care package, which would cover this service and a couple more service visits in the future. In reviewing this option it penciled out and I purchased the package. He'd also reserved a loaner vehicle, while my car was in service and that worked out very well. He followed up with me on the progress of the service and contacted me when my car was ready for pick up. My experience has always been good with Audi Beverly HIlls and I would recommend this dealership and any of my friend who own Audi's to contact David, if and when they need to service their cars. More