Audi Beverly Hills - A Fletcher Jones Company

Exceptional I had previously purchased an Audi from a different dealership and for the past 3 years had it serviced by Audi Beverly Hills where the level of serv I had previously purchased an Audi from a different dealership and for the past 3 years had it serviced by Audi Beverly Hills where the level of service was beyond superior. A year ago I did not have a good experience at all with the sales department and because the service department was so good I decided to give the sales department another chance. They must have fired the person I dealt with and I got lucky when I walked over to Hunter Wilson sitting at his desk. He was exceptional and made me glad that I decided to give them another try. This has to be the best dealership I've ever encountered by far and I'm old and have bought a lot of cars in my life. In a modern world of fake customer service, you can be sure that Audi Beverly Hills is going to strive to make their customers totally satisfied. For example, my car had a little tree sap on it, they noticed it and said that they would detail the entire car and take care of it. I did not have to ask. They have repaired things on my previous car that I never knew was a problem. Because they had such a strong value of service, they sold me on my next Audi. BTW, the cars are so fabulous that I'll probably just keep leasing more of them until the government won't let me drive anymore. More

Great service George met me on time at 7 a.m. for my service appointment. I requested that the car be ready at 1 p.m. There was a snag in that the found out a part George met me on time at 7 a.m. for my service appointment. I requested that the car be ready at 1 p.m. There was a snag in that the found out a part I needed was not readily available, but George went out of his way to pick up the part and the car was ready by 1 p.m. I recommend this service center highly, as well as I recommend George because he keeps to his word. Service is done within the time promised and the car is returned to you in impeccable condition. More

Fantastic experience We have had a wonderful experience with Audi of Beverly Hills . The energy of professional management could be felt all the way to the sales staff. We have had a wonderful experience with Audi of Beverly Hills . The energy of professional management could be felt all the way to the sales staff. Friendly and fair people More

Service was performed in a quick manner. All good. We appreciate the quick and efficient service.george was friendly and helpful. My rental car was clean and comparable to my Q7. Normally Jam All good. We appreciate the quick and efficient service.george was friendly and helpful. My rental car was clean and comparable to my Q7. Normally James Tirelli helps me but George was good. More

Great experience Carlos and the team went above and beyond with my service. There were additional repairs needed and they worked directly with my insurance. Amazing se Carlos and the team went above and beyond with my service. There were additional repairs needed and they worked directly with my insurance. Amazing service! More

What used to be is long gone Mike Bradford was a friend. Having spent over 4 decades in the business doing everything from service writer to general manager, I am quite aware of h Mike Bradford was a friend. Having spent over 4 decades in the business doing everything from service writer to general manager, I am quite aware of how far to go with a customer. Now that Mike's gone and I needed to extend my new car warranty on my A7, I was told that Sam would take care of me. To make this short, let me just give the highlights. I told Sam that I wanted to extend my warranty with Audi, no third party and no deductibles. Sam agreed with everything, making my warranty 8 years or 80 thousand miles. I paid over $3000. The other day I brought my car into service and found that the motor mounts needed replacement. Now is when I find that it must be approved by a third party and I have a $100 deductible. So much for Sam's way of doing business. It's one thing to close a customer another to outright lie on an inside deal. I still broker cars but will no longer recommend Audi of B H and have my customers use other Audi service. It's too bad for the price of a warranty. More

Ken Kritzer was helpful n professional. Excellent all around service. Lovely outdoor waiting area. Liked the car wash! Nice facility. Friendly staff. Would like to come back when future conc Excellent all around service. Lovely outdoor waiting area. Liked the car wash! Nice facility. Friendly staff. Would like to come back when future concerns exist. More

Q3 service fast and easy!!! Reza explained everything and the service was very fast.....received a text to pick up my car and that was easy and fast too.....ni fast and easy!!! Reza explained everything and the service was very fast.....received a text to pick up my car and that was easy and fast too.....nice experience More

Service Great service experience, very comfortable and convenient, with very well trained service personnel who are knowledgeable and responsive. Ken Kritzer Great service experience, very comfortable and convenient, with very well trained service personnel who are knowledgeable and responsive. Ken Kritzer does a very good job. More

Exellent Fast, professional, friendly and easy. Excellent customer service. Stayed in touch and let me know when I could pick up my car. A pleasure to work wit Fast, professional, friendly and easy. Excellent customer service. Stayed in touch and let me know when I could pick up my car. A pleasure to work with. Would highly recommend. More