Audi Beverly Hills - A Fletcher Jones Company

Kami was outstanding. He was thoughtful and patient and worked to get us a really wonderful deal for a new A4. I’m so glad we had his assistance. The overall process took a very long time, which is the onl worked to get us a really wonderful deal for a new A4. I’m so glad we had his assistance. The overall process took a very long time, which is the only downside. More

Prompt, efficient, thorough Check-in was quick and easy. Nice loaner car ready to go. Service was thorough with several additional service items identified for consideration. Check-in was quick and easy. Nice loaner car ready to go. Service was thorough with several additional service items identified for consideration. All work completed in timely manner. More

Seamless from my 1st phone call through pick up. Carlos was very attentive and when I called with a problem early in the morning he said - just come in now and we will take care of ir. Turned out the Carlos was very attentive and when I called with a problem early in the morning he said - just come in now and we will take care of ir. Turned out there were 3 problems, two which could b fixed in a day and one with a part coming from Germany. He promptly returned phone calls, explained the problems and just plain was pleasant bro deal with. More

The best and always accommodating. Never had a bad experience with their Service or sales department and this is our 3rd Audi with them. Thank you Audi BH experience with their Service or sales department and this is our 3rd Audi with them. Thank you Audi BH More

Writing you to let you know how our service in buying our car from Audi Beverly Hills was anything but world class. I will start by saying I found the car we bought their online and recommended to my daughte car from Audi Beverly Hills was anything but world class. I will start by saying I found the car we bought their online and recommended to my daughter that she should buy it she was in the market for an A4 and from reading your reviews and looking at the car I thought that would be the best place for her to get that car. She started by calling and talking to Cammy the salesman and explaining to him that she was interested in the car and had a cosigner that had good credit and he somewhat assured her that shouldn’t be a problem so she made an appointment went down drove the car fell in love with the car and started the credit app process. Unfortunately she didn’t have the person with her that was cosigning but he said they could do everything over the phone. After three hours was my daughter waiting there she was denied. My daughter then called me to explain what happened in tears so I told her I would cosign for her. I am retired and I live in Idaho now. I lived in California all my life and have bought many cars from many different dealerships. After a few more hours of her waiting there the sale was approved and they were sending me the documents to sign which was on a Wednesday they assured her if not Friday for sure Monday she should be able to pick up the car. I signed the papers on Friday with a notary up here in Boise Idaho and she assured me that FedEx overnight would be received by the dealership on Saturday. My daughter called Cammy on Saturday he said they hadn’t received it yet try back Monday. She had an opportunity to sell the car she had that weekend assuming she would get the car on Monday so she sold her car and planned to take that Monday off work arrange a ride to get down there to find out Monday late afternoon they still hadn’t received it and they said to call back on Tuesday. That’s when I got involved. On Monday I made several calls to find out what the problem was and they said they had not received the FedEx documents. Tuesday came along and I decided to call and see if we could get a tracking number to make sure it wasn’t lost and we were waiting for nothing. After about four calls and not getting one call returned I finally gotand through to Cammy he said that the business office told them it would be tomorrow morning which would’ve been Wednesday morning she could come get the car. I asked him how he knew for sure if they didn’t have the documents yet. He could only tell me that’s what they told him. I told him I was going to talk to the notary to try and get a tracking number myself. 15 minutes later my daughter called me and said they called her and said the car would be ready in a few hours. I’m not sure what happened my daughter was able to get the car Tuesday night she had to come from the inland Empire and I can only tell you it was a really bad experience. And one other thing they did not give her any paperwork when she picked up the car I had to request the documents be sent to me and her on Wednesday which I did receive in a timely manner from the finance department . When my daughter looked at the documents she noticed that Cammy wrote her wrong address down even though he had her drivers license copy to take down all the correct information. I feel somebody needs to to contact my daughter and apologize for how bad her service was, And to let you know so hopefully maybe you can make some improvements. I got a call from Juan Maldonado after emailing him this same information and he assured me he would reach out to her and never did. Worst car buying experience ever. More

Prompt Service I was impressed from beginning to end. I had no waiting at all. Just a well run operation. James was thorough in his explanations and giving me option I was impressed from beginning to end. I had no waiting at all. Just a well run operation. James was thorough in his explanations and giving me options. His follow up by phone & email was also prompt. I am well pleased to have you as my service center. More

The entire sales team at Audi BEVERLY Hills is great to work with. Pegah was a very thoughtful and knowledgeable sales associate. I’ll be back! work with. Pegah was a very thoughtful and knowledgeable sales associate. I’ll be back! More

The service was courteous, efficient, and expert. Everything was well explained. The service persons were patient and know their jobs. It was a no hassle experience. Everything was well explained. The service persons were patient and know their jobs. It was a no hassle experience. More

Excellent service and timely turnaround Everything was smooth with my visit from setting my appointment through to pickup. Clear communication and timely service. Carlos was great and the s Everything was smooth with my visit from setting my appointment through to pickup. Clear communication and timely service. Carlos was great and the service facility is fantastic. More

Headlights I made an appointment to have two headlights replaced. Upon providing me with an estimate, after I had left the car for the service, the service advi I made an appointment to have two headlights replaced. Upon providing me with an estimate, after I had left the car for the service, the service advisor told me that there was only one headlight in stock. My choice then was to leave the car over the weekend or to replace only one headlight. I was offered a loaner. Because of my weekend needs and my desire to not make an extra trip to the dealer, I chose to have one headlight replaced that day. My service advisor agreed that I will have the other headlight installed at the time of my annual service. This will result in substantial additional charges for the service because two installations are required. We worked out an adjustment to the second installation, which adjustment I am satisfied with, but which did not make me whole. I am quite satisfied with the efforts of my servicer advisor, Rod Aqueveque but I am disappointed that I was not informed at the time I made the appointment that there was only one headlight in stock. It never occurred to me that I should ask about headlights being in stock. More