Audi Beverly Hills - A Fletcher Jones Company

Thank you, David Cohen Bought my vehicle from Pacific Audi in Torrance and went to their service dept. for 8 years out of loyalty. Had so many service issues. The last straw Bought my vehicle from Pacific Audi in Torrance and went to their service dept. for 8 years out of loyalty. Had so many service issues. The last straw was when the service manager ghosted me. Didn't fix the problem; didn't return my call. At that point, I was considering getting rid of the car. Gave Audi Beverly Hills a try, and it was like night and day. They fixed the problem on the first try with excellent customer service. Have been going to them for service ever since. Recently, my Check Engine light came on. Diagnosed cause was an exposed wire installed outside of the harness with so much slack that it had moved around and rubbed up against components to the point of shorting out. This wire was installed under warranty by Pacific Audi. More

Carlos is awesome ! He always try’s to get thinks done as fast as possible and is very curious and always has great recommendations for sévices that can’t be done by Audi services. fast as possible and is very curious and always has great recommendations for sévices that can’t be done by Audi services. More

My service advisor (Carlos) was top notch and kept me informed regarding the status of my vehicle. He also provided me with a thorough and insightful vehicle inspection. Professional, courteous and know informed regarding the status of my vehicle. He also provided me with a thorough and insightful vehicle inspection. Professional, courteous and knowledgeable. More

Great Service at Audi Beverly Hills George is great to work with, and in these trying times, it was truly exceptional at Audi Beverly Hills. Everyone was wearing a mask, and I felt safe, George is great to work with, and in these trying times, it was truly exceptional at Audi Beverly Hills. Everyone was wearing a mask, and I felt safe, and secure in my choice. More

Amazing Service Center and staff, very on it and fast. Carlos is great Amazing Service Center and staff, very on it and fast. Carlos is great and staff, very on it and fast. Carlos is great Amazing Service Center and staff, very on it and fast. Carlos is great More

David Cohen was my service technician. Was able to wait for my service. It was promised in 1-1/2 hours. Clean bill of health. Good job Audi. for my service. It was promised in 1-1/2 hours. Clean bill of health. Good job Audi. More

Ken Kritzer makes the experience exceptional! He is a joy to work with and always makes me feel that I am going to be taken care of. Great communicator and explains everything. to work with and always makes me feel that I am going to be taken care of. Great communicator and explains everything. More

Carlos was amazing from start to finish! He was super informative and went above and beyond! I am glad I found him- I will always reach out and refer him as well! informative and went above and beyond! I am glad I found him- I will always reach out and refer him as well! More

Darryl provided amazing customer service. He was able to provide me with a rough estimate on how long it would take to get my car serviced. I definitely recommend him as an advisor. provide me with a rough estimate on how long it would take to get my car serviced. I definitely recommend him as an advisor. More

Carlos and his team did a great job. We recently moved to LA and this was the first time with this dealership. It was the car service experience we have ever had. Thank you! LA and this was the first time with this dealership. It was the car service experience we have ever had. Thank you! More