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Audi Beverly Hills - A Fletcher Jones Company

Beverly Hills, CA

4.2
1,533 Reviews

8850 Wilshire Blvd

Beverly Hills, CA

90211

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Showing 1,533 reviews

December 17, 2020

George and the team provide excellent service. I greatly appreciated the pick-up and delivery of my vehicle when inspection was needed. Service was timely, prompt and thorough. More

by EJWilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Chala, Carlos Lazo
Dec 21, 2020 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello EJ, Thank you for your 5 star review and genuine feedback regarding our talented Audi team! We are pleased to read that the pick-up and delivery program was a great compliment to the excellent service George provided. We take great pride is serving our guest well and thrilled to have you as part of our Fletcher Jones family! Warm Wishes, Your Friends and Family at Audi Beverly Hills

December 03, 2020

Picked up my Q7On time with a loan carServiced Picked up my Q7 On time with a loan car Serviced overnight Was ready at scheduled time Xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx More

by WhatsamatU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Dec 03, 2020 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for your 5 star review! Our goal is to provide the best experience possible and are so pleased to know your visit met your expectations! We look forward to seeing you again at your next scheduled visit! Warm Regards, Your Friends and Family at Audi Beverly Hills

December 03, 2020

He job was done quick and very professional, ver happy with the service provided and the friendliness and safety was as excepted at all times More

by calbondak
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Dec 03, 2020 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, We all take great pride in serving our guest well and are thrilled to know of the quick and professional manner Carlos worked with to ensure you had the perfect service experience from beginning to end! Please know the safety and satisfaction of our guests is important to us and appreciate you complimenting the efforts our dedicated team put forth! We look forward to welcoming you back! Warm wishes, Your Friends and Family at Audi Beverly Hills

December 02, 2020

George and the team in the service dept. for Audi Beverly Hills is top notch. So prompt, professional, thorough and KIND. I love being able to go in, get everything I need taken care of and out the door in w More

by suzanna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Chala
Dec 03, 2020 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Susanna, Thank you for business and the opportunity to serve you! Our team at Audi Beverly Hills cares greatly about the guest experience and is happy to hear of the amazing level of service you experience and confidence you have while working with George! It is our greatest hope to continue this amazing support and service throughout every interaction you have with us. Warm Wishes, Your Friends and Family at Audi Beverly Hills

December 02, 2020

Everyone pleasant and efficient from beginning to end. The facility is clean, well laid out, and the WiFi works; the communication from making the appt to payment time was great. More

by aderoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Thomas
Dec 03, 2020 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, It is truly wonderful to have your kind sediments regarding the dedicated professionalism & pleasant service experience you experienced working with our talent service team at Audi Beverly Hills! We take great pride in serving our guest well and look forward to welcoming you back! Warm Wishes, Your Friends and Family at Audi Beverly Hills

December 01, 2020

Horrible service and very disrespectful. He made snarky comments and the staff was immature and I felt I was being ridiculed rather than being helped. I called the next day and the reception Rose answered More

by elliotbrackens
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Juan Maldonado
Dec 02, 2020 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Elliot, Our team would like to follow up on your review and assist you with your concerns. Please contact me at Kim.camargo@fletcherjones.com Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

December 01, 2020

Best salesman I have ever met, He is kind, compassionate and is willing to work hard to get the job done. Thank you Jonas and I look forward to more Audi's from your store. More

by LonG Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonas Tunnell
Dec 03, 2020 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, With all of the automotive competition out there, it is amazing to hear that Jonas delivered a wonderful sales experience. Our team was pleased to read that you found our dealership to be the best ever and are so pleased to know of the kind & compassionate manner the team dedicated to you finding the perfect vehicle! Congratulations on your purchase! It is our greatest hope to continue this excitement throughout your ownership experience and every interaction you have with us. Best Wishes, Your Friends and Family at Audi Beverly Hills

November 20, 2020

Super nice puts Keyes Audi to shame. Will only come here from now on best customer service. Everyone was super friendly and my service adviser went out of her way to help me with questions I had about my ca More

by giselehamsa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yulissa Nunez
Nov 20, 2020 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Gisele, Thank you for allowing us the opportunity to serve you! All of us at Audi Beverly Hills take great pride in serving our guests and truly flattered to know you feel we have the best service! We are truly grateful to have earned your business, loyalty, and genuine sediments! Warm Regards, Your Friends and Family at Audi Beverly Hills

November 19, 2020

I had an excellent experience all around. George Chala did a great job, and I received a brand new Audi A5 as a loaner within minutes. More

by legnest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Chala
Nov 19, 2020 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Guest satisfaction is our top priority and we are so thrilled to know of your excellent service with George Chala. We do our best to ensure guest are attended to with the highest level of service and care and happy to read that you had the opportunity to drive one of our new Audi A5 loaners! Thank you for your business and please feel welcome to contact us anytime! Warm Regards, Your Friends and Family at Audi Beverly Hills

November 16, 2020

Ken did a great job. Gave me a FREE loaner (which most other dealerships don't do). Staff was very pleasant. Fixed a piece of rattling trim in addition to the normal interval service. More

by joh13622
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Nov 16, 2020 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for your review! It is wonderful to hear that your most recent visit with Ken is deserving of your 5-stars! We are so pleased to know the loaner vehicle was a great compliment to your service and our team of experts resolved the rattling concerns you experienced with your vehicle. It is our greatest hope to continue this excitement throughout your ownership experience in Service and every interaction you have with us. Kind Regards, Your Friends and Family at Audi Beverly Hills

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