Audi Beverly Hills - A Fletcher Jones Company

Still the easiest place in LA to get your Audi serviced. State-of-the-art, clean facility. Carlos is great at keeping you informed of the progress of your car’s service via text. I was in twice this State-of-the-art, clean facility. Carlos is great at keeping you informed of the progress of your car’s service via text. I was in twice this week for different Audi’s. Q5 for its free 1st service. Got a 2021 Q3 loaner. The day after with my eTron for a Service Campaign. Unfortunately, they ran out of Audi loaners. Was given an option for Uber 2 ways or Enterprise. Rental. I thought about being in a 45 minute ride with a stranger during Covid so opted for enterprise since it was only 5 minutes away. Got a medium GMC SUV- made me really appreciate my Audi’s! One thing during Covid, I would suggest is that service advertise on how they are cleaning the vehicle after service. Other dealers are stating disinfectant Clean Pur or other similar products. The only issue that persists is that the online service portal on their website has been broken for more than a month. I mentioned it to Omar when they called on the phone. More

Easy and convenient experience for something that needed immediate tending to in my A4. In and out in an hour. My service rep Carlos Lazo was attentive and informative and good to his word. And with the immediate tending to in my A4. In and out in an hour. My service rep Carlos Lazo was attentive and informative and good to his word. And with the Covid surge in Los Angeles, the extraordinary attention to sanitizing and social distancing was a big relief. In addition to the repair, they also washed my car and conducted an all-points inspection. More

George Chala in the Service Department made me feel like a VIP customer and handled my car with extreme care. This was especially appreciated during these crazy Covid times. a VIP customer and handled my car with extreme care. This was especially appreciated during these crazy Covid times. More

Service at Audi of Beverly Hills on SQ5 lease was easy and fast. The Covid safety protocol made me feel safe and comfortable. The service great! Thank you! and fast. The Covid safety protocol made me feel safe and comfortable. The service great! Thank you! More

Mr. Yadegari is unprofessional with high temper. He Mr. Yadegari is unprofessional with high temper. He demonstrated aggression by raising his voice, used words like "THIS IS WHAT WE DEMAND! (when aske Mr. Yadegari is unprofessional with high temper. He demonstrated aggression by raising his voice, used words like "THIS IS WHAT WE DEMAND! (when asked to match another deal)..." and did not accommodate to my needs during the COVID pandemic. I will be reporting my experience in detail to the corporate office. Audi dealers should not have managers like Mr. Yadegari representing them. Think twice before you work with this dealership! More

Great sales and service. Simple and direct sales transaction. Service department did a great job. Car was washed and looked like new. No contact dropoff and pickup. transaction. Service department did a great job. Car was washed and looked like new. No contact dropoff and pickup. More

Another exceptional experience. When I questioned one of the service items on our punch list when the car was returned, the technician spent extra time to review and confirm that it was completed as request the service items on our punch list when the car was returned, the technician spent extra time to review and confirm that it was completed as requested. Awesome! More

My experience here was exceptional! Booking an appointment online was a breeze, the facility is immaculate and sanitary, and the staff make you feel right at home. My vehicle was in for service as appointment online was a breeze, the facility is immaculate and sanitary, and the staff make you feel right at home. My vehicle was in for service as well as a few minor repairs and I was given a loaner car for the duration of the repairs. My loaner car was just as immaculate as the service facility and it felt as though every inch of it had be cleaned and sanitized prior to me receiving it. More

This was my first service with Audi and it was an outstanding experience from the second I drove into the impressive service center. Drop off, pickup, loaner car, all went seamlessly. My Service Ad outstanding experience from the second I drove into the impressive service center. Drop off, pickup, loaner car, all went seamlessly. My Service Advisor Yullisa was absolutely fantastic, she was pleasant, friendly, knowledgeable, an all around lovely person. We had an engaging conversation regarding the future of electric vehicles (my other vehicle is an EV). Yullisa, clearly has a passion for EV automotive technology. It was refreshing speaking to someone as intelligent and well informed about automotive technology as herself. In the past, I have always felt I was more knowledgeable concerning the technology in my vehicle than the Service Advisors , not the case with Yulissa, I'm positive she could teach me a thing or two about my car I never knew! More

George and the team in the service dept. everyone very pleasant and efficient from beginning to end.so prompt and professional highly recommended thank you again pleasant and efficient from beginning to end.so prompt and professional highly recommended thank you again More