Audi Beverly Hills - A Fletcher Jones Company

Communication about the repair on my Audi was excellent! Carlos goes the extra mile to ensure that the experience is hassle-free. It’s very efficient & quick. A loaner is almost always available, which is s Carlos goes the extra mile to ensure that the experience is hassle-free. It’s very efficient & quick. A loaner is almost always available, which is super convenient! More

Johas was so friendly and communicative. He answered all my questions patiently and helped me a lot. The service was thorough and efficient. It was the great experience. my questions patiently and helped me a lot. The service was thorough and efficient. It was the great experience. More

I have worked with the Beverly Hills Audi service department for about two years on three different vehicles. Their service is normally top notch - excellent communication, professional staff, beauti department for about two years on three different vehicles. Their service is normally top notch - excellent communication, professional staff, beautiful facility and reliable service. I trust they will always do good work. I’m not sure what happened this time around. I brought my 2015 Q5 TDI in because the engine was making a ticking noise. They determined it was a leaky fuel injector. Eight days and 155 miles later (!), I get the car back and the aluminum center console is clearly dented and scratched in two places on the drivers side, as if something sharp rubbed against it or fell on it (see photos). When I brought the car back to show the service advisor (Carlos Lazo), he brought out the manager who told me it is the “garage’s policy” for techs never to bring tools that could potentially damage the interior. He said in my case, other than plugging in the diagnostic tool underneath the dash, all the repairs were done under the hood (this is true), so the chances that one of their techs caused the damage were “slim.” When I insisted the damage was not there when I left the car, he called my claim a “stretch” and simply stated “we’re not doing to do anything about this” and walked off. No apology. Nothing. I was stunned, but what really upsets me is the subtle implication that I was being dishonest. The car was in their care for 8 days, driven 155 miles per the service record and neither the service advisor nor the manager were present when the repairs took place or when the tech was out test driving vehicle for such an extensive period of time, probably 3+ hours. How could my service advisor or his manager know what really happened? I believe Audi Beverly Hills Service does make an effort to take care of the vehicles in their possession, which is why I’ve been going there for so long. I trusted them. Having said that, NO garage is perfect. Minor accidents happen and yes, Audi techs do make mistakes and non-engine related items components get damaged. The best service departments are the ones who own up to these mistakes and make things right with the customer. Sadly the service manager at Audi Beverly Hills failed to deliver on this. More

Ryan was fantastic, he knows everything about every Audi model available so I know I’m in the right car. He makes the entire process so smooth, I’m in a new car with a smile on my face in no time! model available so I know I’m in the right car. He makes the entire process so smooth, I’m in a new car with a smile on my face in no time! More

The service I received was excellent, very thorough and efficient. I was able to take my vehicle in immediately and was returned to me in a very timely manner. I would recommend anyone who needs to have efficient. I was able to take my vehicle in immediately and was returned to me in a very timely manner. I would recommend anyone who needs to have their vehicle service to come here always. More

Great experience and communication with my primary contact at Audi. Wasnt expecting extensive repairs but was gladly surprised with how professional and smooth things happened contact at Audi. Wasnt expecting extensive repairs but was gladly surprised with how professional and smooth things happened More

Carlos Lazo was fantastic to work with. He was able to help with my Audi needs when others did not understand the problem. I would HIGHLY RECOMMEND! He was reliable, pleasant, thorough, dependable and ma help with my Audi needs when others did not understand the problem. I would HIGHLY RECOMMEND! He was reliable, pleasant, thorough, dependable and made sure the entire problem was taken care off. Thank you Carlos. I will see you next time. More

Service is always superb with Carlos. I’ve known him since his days at Volvo many years ago and there is no better! A real class act who knows what customer service is all about. Simply the best. since his days at Volvo many years ago and there is no better! A real class act who knows what customer service is all about. Simply the best. More

Carlos is the best service advisor I’ve ever dealt with. He’s honest, extremely knowledgeable, and makes the entire process so easy and straightforward. I highly recommend Audi service of Beverly Hills and He’s honest, extremely knowledgeable, and makes the entire process so easy and straightforward. I highly recommend Audi service of Beverly Hills and I urge all customers to ask for Carlos. You will not be disappointed! More

The customer service that Carlos provides is 1/2 the reason we love our Audi! He’s communicative, honest and friendly. Every time I’ve needed to go in he’s there with a smile and story. reason we love our Audi! He’s communicative, honest and friendly. Every time I’ve needed to go in he’s there with a smile and story. More