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Audi Beverly Hills - A Fletcher Jones Company
Beverly Hills, CA
1,533 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 10, 2021
Allie, started the process and was excellent. Sam kept his word and found us a car, and lastly, Jared was absolutely awesome with the delivery. Great dealership!!! his word and found us a car, and lastly, Jared was absolutely awesome with the delivery. Great dealership!!! More
by rv
Employees Worked With
Allie Ascencio, Jared Stevens, Sam Yadegari, Johanna Felchlin
May 09, 2021
Honestly, some of the service advisors know nothing about cars, and it shows when they try to up-sell you on service. Please don't insult my intelligence by telling me my coolant is watered down, I mean... s cars, and it shows when they try to up-sell you on service. Please don't insult my intelligence by telling me my coolant is watered down, I mean... seriously? Telling me I need new tires and not being able to use the tool to measure tread depth, doesn't build much confidence. If you are going to up-sell me, educate yourself about cars. On the other hand, my experience with some of the advisors are great, no xx and gives it to you straight. The loaner car process is expedient and truly convenient. I assume it's what drives up the service price so I don't mind paying that extra amount on an oil change. Although, dealership charges an estimated $1000 per hour for service, they have posted $500, yet if you do the math... $100 air filter change = 6 minutes (try it for yourself). So if you need more than basic service, good luck to you. More
by A6_ChugsOil
Employees Worked With
Ken Kritzer, Carlos Lazo
May 08, 2021
Emerson was wonderful and very professional. He called me every day my car was there with updates and taking his time to explain in details. He also made sure the issue was fixed before returning my car. The every day my car was there with updates and taking his time to explain in details. He also made sure the issue was fixed before returning my car. They dropped off the loaner and picked up my car due to my busy schedule. Very pleased. More
by Tanya A
Employees Worked With
Vassem, Emerson Molina , Aram Moss
May 05, 2021
They made the deal work out which is appreciated and they were very nice and helped along the way at generally fast pace and friendly manner were very nice and helped along the way at generally fast pace and friendly manner More
by Smgallagher2
Employees Worked With
Ryan Bradley, Jennifer Belander, Kamiar Akhlaghi, Soroush Naserifard, Jonas Tunnell, Varoojan Cooper T., Pegah Esfahani, Greg Arouchanov, Youssef Nadifi, Ark Zakharyan
May 04, 2021
This dealership flat out lied to my husband and I. I asked them could they replace a part that was missing,and buff out scratches? They told us yes they can,however I had to call several times before th asked them could they replace a part that was missing,and buff out scratches? They told us yes they can,however I had to call several times before they actually gave us an appointment. They had our car for an entire week! When it came time to pick our car up,I wasn't a happy camper.The scratches were still there. I asked Juan about the scratches still being there and I was told they couldn't get the scratches out. Make sure you get something in writing from this dealership or else you will be screwed. I won't be returning to this dealership. We drove all the way from riverside for nothing! Next time I will purchase my car from the Fletcher Jones of Newport Beach where they keep their promises to their customers. More
by Streets
Employees Worked With
Juan Maldonado, Johanna Felchlin
May 04, 2021
The reason I’m keep coming back to this dealership the excellent sales service specially by Farhad Douroudian. his dealing with customer is outstanding.I will definitely recommend to my friends excellent sales service specially by Farhad Douroudian. his dealing with customer is outstanding.I will definitely recommend to my friends More
by JQ.
Employees Worked With
Farhad Douroudian, Aram Moss
April 29, 2021
Fast, no nonsense deal with very attractive terms. Personal and professional staff. I bought the car over the phone, completed the paperwork online and it was delivered to me the next day. Could not Personal and professional staff. I bought the car over the phone, completed the paperwork online and it was delivered to me the next day. Could not have been easier. More
by rigagig
Employees Worked With
Yuliya Sokolova, Michael Tesh
April 24, 2021
Efficient, easy to transit with - friendly - great service - was able to get in and out in less than 2 hours - were able to answer all of my questions service - was able to get in and out in less than 2 hours - were able to answer all of my questions More
by JP
Employees Worked With
Michael Tesh, Johanna Felchlin
