Audi Beaverton - Service Center

jessicabrown2116 responded

Hi Nicole, Thank you for getting back with me. I gave the review for a few reasons. First was the pricing of the parts: I looked up the prices of the parts from the quote on the multi-point inspection. I used the audi beaverton website. You can look up the parts by name or part number and by using the year and make of the car, the parts are easy to find (as it should be). They were having a sale, all parts were 10% off the MSRP. The original quote you gave me for the repair included a mark up of about 30% over MSRP and about 40% over the sale price. For example my original quote for windshield wiper repair was $84. However the front windshield wipers for my car have a MSRP of $60 and a sale price of $50. I brought this to my service coordinator's attention and she said she would speak with the parts department. They agreed to complete the work and give me the msrp price for parts. At this point, I was a little aggravated at the business practice but I was happy. Second: The airbag light in the car was on, the price to check the light was $157 for the diagnostic. When I received my first and subsequent revised quote, the $157 was deducted from the price of the repair. When I received the final bill the $157 was added on to the price of the repair. This was right before check out. I brought this to the service coordinators attention and she said it was always supposed to be included and changed the quote on the my.kaarma.com electronic quote. I actually have screen shots showing the first quote and the second. I paid the extra $157, as it is hard to argue over text, and the phones lines were so busy, everytime I called it went to voicemail. Third: When I finally got my car back, the left front tire was covered in grease. The rim was almost completely black. It took me about 30 minutes to get off all of the grease and my rim has a gouge out of the edge, which was not there before. All of my other rims are perfect.

Audi Beaverton responded

Thank you for your reply and feedback regarding the price discrepancies mentioned. This parts website is very new to us and gets updated by the Audi Corporate office. One of these updates changed the parts pricing, discounting all of our parts. We have made the correction to this error and the pricing online reflects the correct pricing we charge when vehicles are in for service. We sincerely apologize for our error and thank you for bringing it to our attention. We strive to ensure transparency at every step or encounter within our company and staff, we are truly sorry for the inconvenience this has caused. I appreciate you taking the time to give us honest feedback and the opportunity to correct our errors. Nicole Jarneski Service Manager Audi Beaverton nicole.jarneski@audibeaverton.com

Audi Beaverton responded

Thanks for stopping by, Mike! No matter what the issue, Corey and our Audi Service staff are happy to help with whatever you may need while maintaining the same high quality and attention you'd receive during any other appointment. We're here for you!

Audi Beaverton responded

Thank you for trusting us with your Q7, Mike! We're happy to hear you enjoyed the experience and we look forward to helping again in the future.

MikeP responded

And, I returned this week to get the missing key fob replaced and aligned with my Q7. Again, Corey was ready, got the job done quickly, helped my wife with setting the seat settings to the new key fob and got one of the floor mats all fixed. Corey sets the bar really high!!

Audi Beaverton responded

You're right, sometimes the best feedback is short and sweet! Thanks for your review! Let us know if we can help you out with anything else in the future.

Audi Beaverton responded

At Audi Beaverton Service, it is our pleasure to ensure that you are getting the best quality care throughout your service appointment. We appreciate the thoughtfulness of your review and will continue to do our best to keep up the same quality each time you visit us. Thank you for choosing Audi Beaverton Service!

Audi Beaverton responded

Thank you for your review! We are honored to hear such positive feedback and will continue to do our best to give the best service experience for you. Please feel free to reach out to Brian or any of our service staff if you have any more questions or for future inquiries!

Audi Beaverton responded

Thank you for trusting us with your vehicle! You can count us to make your service experience as seamless as possible, so that you get the most out of your day. Don't hesitate to reach out to Niki or our other staff members for assistance with anything else if needed!

Audi Beaverton responded

Thanks for choosing Audi Beaverton Service! Corey and the rest of the team strive for transparency and to provide you with a high quality service appointment every time. We hope to continue proving you with the same level of care in the future. Please let us know if we can do anything else for you!

Audi Beaverton responded

In our busy and ever-changing world, we know how important your time is and we have been working on innovative ways to make your service experience as easy as possible with our complimentary pick up and delivery service. Thank you for trusting Audi Beaverton to service your vehicle!