Audi Beaverton - Service Center

Dustin Close was a fantastic service advisor who kept me in the loop throughout the process. Great job! They also did a good job giving the car an exterior wash. in the loop throughout the process. Great job! They also did a good job giving the car an exterior wash. More

Excellent staff, prompt attention, expert work. Loved the video provided. I had a great experience and will return. Loved the video provided. I had a great experience and will return. More

The work was completed on schedule. Maritza was helpful and a pleasure to work with. Maritza was helpful and a pleasure to work with. More

They did a great job. Easy to schedule, quick work, convenient, and work was complete. Easy to schedule, quick work, convenient, and work was complete. More

I was having issues with my key fob. the car had been at a dealership getting body work done and they forgot something when they put it back together. My service rep was amazing and in the car had been at a dealership getting body work done and they forgot something when they put it back together. My service rep was amazing and informative. She called me several times to make sure I understood what was going on. She also provided me with paperwork to take to the other dealership to get reimbursed for the work Audi had to do because of them. Thank you Shelby Rory Brendtro More

My nearest dealership is over 200 miles away. I brought my Audi Q5 to handle both some warranty work as well as a transmission fluid change and a coolant issue. Because of the timing and distance I brought my Audi Q5 to handle both some warranty work as well as a transmission fluid change and a coolant issue. Because of the timing and distance we were able to fix a time and day for my return to pick up the car. Dustin kept me in the loop. The paperwork and transaction was seamless and I really appreciated the video documentation of the coolant leak location and fix. Even the espresso machine was a nice touch. More

Very responsive and helpful. Found an additional issue with car and fixed it. I love the video diagnostics Found an additional issue with car and fixed it. I love the video diagnostics More

From the appointment call to the completion of my A-4 service, and solving “myAudi” app glitch, all the staff at Audi Beaverton exemplified true professionalism and an excellent customer service. I appre service, and solving “myAudi” app glitch, all the staff at Audi Beaverton exemplified true professionalism and an excellent customer service. I appreciate Chris B and David J for their above and beyond help and care. What a fresh and pleasant experience I had… More

Chris provided excellent service from start to finish. He listened to my issues, came up with a plan, communicated throughout, and generally went above and beyond. Thanks Chris (and Audi)! He listened to my issues, came up with a plan, communicated throughout, and generally went above and beyond. Thanks Chris (and Audi)! More

I would recommend this dealership because the people are so thoughtful and very professional. My three star rating has to do with the communication system that is in place there. I was not able to confirm so thoughtful and very professional. My three star rating has to do with the communication system that is in place there. I was not able to confirm my recall service appointment, though I tried to contact the dealership three times by phone and left a message the first time I tried. In addition, I asked that someone help me with the MyAudi app, and to change the clock on my car, but neither was communicated to the service agent, nor did I ever get a call back to confirm the appointment. On the day and after the time of my appointment, when my car was to be picked up, I received a text that said sorry they had missed me. I contacted the service agent immediately to tell him that my car was to be picked up with a loaner left at my house. He quickly arranged to have that happen. My car was returned with the work accomplished, I hope, but none of the additional requests were done though I now have the name and number of a tech at the dealership to contact next week. Great people, understaffed I'm sure, like many of us, but not exactly what I had expected in the communication area for such an esteemed brand. Thank you for giving me a hearing. More