Audi Beaverton

Very friendly, honest, and efficient experience. Supplied all the info I needed and made the process very easy. Supplied all the info I needed and made the process very easy. More

Ruben was great to work with. Very professional. Knowledgeable. A great partner. Audi never disappoints. Thanks. Very professional. Knowledgeable. A great partner. Audi never disappoints. Thanks. More

During this time of service and product delays, we were so pleased to have several major issues resolved in less than 24 hours. As always, prompt and friendly service and I loved how they cleaned the insid so pleased to have several major issues resolved in less than 24 hours. As always, prompt and friendly service and I loved how they cleaned the inside! More

Bad experience recently! Sent my 2019 Q5 in for an unusual engine oil usage check along with a recent call back on May 17th. Took it back on May 28th, and the reason for exce Sent my 2019 Q5 in for an unusual engine oil usage check along with a recent call back on May 17th. Took it back on May 28th, and the reason for excessive oil consumption wasn't found(no oil leaking as well). Was told to do an oil consumption test. Start to notice a slight oil leak after home(it was never before), sent the car back in after finishing the consumption test on Jun 13th. It took 25 days this time to replace the head gasket. During these 25 days, an ETA has never been given, and I have to check with the agent on a daily base to follow up on the repair. A message was sent to me on July 7th at 6:20 pm saying my car is ready for pickup. The next day, got my car picked up around 10 am. I thought the story finally had a happy ending, but I was wrong. On my way home, suddenly I received 6 warnings from the car. It was less than 5 miles away from where I picked up the car. Those warnings are related to the turn signal and brake lights, which means all my turn signal and brake lights stop working while I'm still driving! A car almost hit my back while I was making a right turn because the driver didn't see my brake light and right turn signal. Sent messages to Audi Beaverton's agent about the problem in the later afternoon but didn't get anything back, because it is a Friday. Walked in the next day(their service department works on Saturday which is not bad) and talked to a lady about my problem. She told me that there won't be anyone looking at my car today due to short of labor, but she can help me with a loaner and I can leave my car with them. Today got a message from the previous agent saying the brake light and turn signal warnings had nothing to do with the head gasket repair(by the way, the lady I've meet on Saturday said the same thing even without any inspection or check.), it was a TSB issue. I don't know if that means these warnings came out right after the repair is just a coincidence. By now, I've been told the car needs a software update, and it will fix this issue. Waiting continued. More

Asmaa was very helpful and professional. She was able to answer all my questions and concerns regarding my car. She was able to answer all my questions and concerns regarding my car. More

Ruben was amazing. He explained everything in depth and was knowledgeable and went above and beyond in delivering exceptional customer service! Savannah was so friendly He explained everything in depth and was knowledgeable and went above and beyond in delivering exceptional customer service! Savannah was so friendly and was also exceptional. More

Excellent service, very little pressure to buy. Thoughtful and attentive. Very welcoming and even kind to my dog. Thoughtful and attentive. Very welcoming and even kind to my dog. More

Shelby Ham went out of her way to ensure my visit was awesome. She has great customer service skills and followed up to ensure everything was good after the service visit. awesome. She has great customer service skills and followed up to ensure everything was good after the service visit. More

Always quick and easy to get an appointment and my car serviced in a timely manner. serviced in a timely manner. More

Shelby is amazing. She made sure I had a loaner car. She kept me informed every step of the way. She is honest and not at all pushy. I trust her and will continue to wo She made sure I had a loaner car. She kept me informed every step of the way. She is honest and not at all pushy. I trust her and will continue to work with her when A5 needs service. Thank you again Shelby for REAL service! More