Audi Bakersfield

Excuses/coverups/lies I brought our 2002 Boxster in for a smog test and they junked our car. We told them exactly what we wanted don and they took it on themselves to remak I brought our 2002 Boxster in for a smog test and they junked our car. We told them exactly what we wanted don and they took it on themselves to remake the car - starting with a $3,000 charge More

Great Service I recently had my car serviced. The staff was very helpful and friendly. The work was completed on time and at a reasonable price. I highly recommend I recently had my car serviced. The staff was very helpful and friendly. The work was completed on time and at a reasonable price. I highly recommend Bakersfield Audi. More

Treats you like family! Family Motors Auto Group really does treat their customers like family! I'm very glad I purchased a car from this dealership. I definitely commend Aud Family Motors Auto Group really does treat their customers like family! I'm very glad I purchased a car from this dealership. I definitely commend Audi and its family for giving me such a great experience in helping me buy my first vehicle. Thanks, Audi! More

Great customer service Made an appointment over the phone to see a used vehicle. When we showed up, the vehicle was ready to go for a test drive! Yudi was very helpful and w Made an appointment over the phone to see a used vehicle. When we showed up, the vehicle was ready to go for a test drive! Yudi was very helpful and we appreciated her attentiveness in making the decision to buy this car. Everyone was helpful from beginning to end. Thank you! More

Buying a first car is made easy by getting the right help When I thought of buying my first car I thought it was going to be an ordeal. The fact that there are so many options out there and my short time to l When I thought of buying my first car I thought it was going to be an ordeal. The fact that there are so many options out there and my short time to look for them made it scary to think of. However I was fortunate enough to find a place where I felt comfortable and confident to purchase the vechicle I wanted. Sense I don't have a lot of time I viewed the picture of a few vechicles I was interested in and was quickly contacted by a person of that department. I was very impressed by how fast and accessible they became for me to be able to check out the cars and take them for a test drive. Then all I did was choose the car I liked and they took care of the rest for me and now I'm enjoying my car. I am truly thankful to the sales women, yudith who helped me personally but to the entire personal that made it possible. More

Excellent Service Very patient and accommodating. Devin was very knowledgeable about the features of the vehicle. He stayed well after business hours to demonstrate the Very patient and accommodating. Devin was very knowledgeable about the features of the vehicle. He stayed well after business hours to demonstrate the various features and options. More

We’re all family at family motors! Yudith, Ezekiel, Laura, Zack and everyone at Family Motors worked hard to get me a wonderful deal, and were kind, patient, and courteous every step of Yudith, Ezekiel, Laura, Zack and everyone at Family Motors worked hard to get me a wonderful deal, and were kind, patient, and courteous every step of the way! It felt like being welcomed home after a long trip! I loved my experience! More

Top of the line customer service This dealership was very attentive, thorough, and considerate of financial needs while still seeking the desire attractions for the customer's vehicle This dealership was very attentive, thorough, and considerate of financial needs while still seeking the desire attractions for the customer's vehicle. Ezekiel offered me multiple options and suggestions regarding financing and leasing to still keep myself in a good financial stance. Ezekiel kept full contact with me throughout the whole process and continuously kept me updated with new prices, offers, incentives, and more. Any questions I had were answered within 24 hours and other associates were there for me along the way if he was unavailable which was very rare. Any associates he left me with were fully aware of the situation and I never had to re-explain my needs and/or wants because he fully explained our process with other associates. Ezekiel is a very hard and dedicated worker to his customers. He leaves himself available for his customers whenever needed and seeks many measures to attend to their needs, wishes, and desires for purchasing a vehicle. Ezekiel made my first time buying process very comfortable and also kept me aware of programs and how buying a vehicle works exactly. He shared his knowledge and experience with me to help with the process and I truly appreciate all his efforts, time, and his dedication to make the process as simple as possible. More

Service Excellent customer service and commitment to quality. We have purchased multiple vehicles and will continue to come back for the great experience they Excellent customer service and commitment to quality. We have purchased multiple vehicles and will continue to come back for the great experience they provide everyday. More

Graduate Experience I've purchased 3 cars through Nissan with excitement, but this experience BLEW the other 3 out of the water! After working with Ezekiel for weeks thro I've purchased 3 cars through Nissan with excitement, but this experience BLEW the other 3 out of the water! After working with Ezekiel for weeks through phone calls and text, when I finally met him in person it felt like family ! I realized all the negotiating we had been doing were "worst case scenario" and I literally walked out of the dealership with a way more special and loaded car than I even planned for !! For at least 200 less a month than I planned for !! I live out of town but will definitely upgrade at this location ! More