Audi Atlanta - Service Center

Excellent Employee: Mr. Oscar Hi, My name is Dorothy, I am one of your regular customers, to have my Audi Serviced. I would like to express the EXCELLENT CUSTOMER SERVIC Oscar Hi, My name is Dorothy, I am one of your regular customers, to have my Audi Serviced. I would like to express the EXCELLENT CUSTOMER SERVICE & PROFESSIONAL. Mr. Oscar ALWAYS provides. Always keep me informed when my next & each service is due, this I appreciate. If I need something ordered, he orders it without any delay. I could go on and on. I would like you all to know Mr Oscar has Great/ Excellent Customer Service. Thank You Mr. Oscar for helping me to keep my car with updated service. Thank You, Dorothy More

Oscar has been wonderful to work with every year when I bring in my car for service. I trust Oscar and he has always gone overboard to help and advise me in all aspects when dealing with my Audi A5 conv.. bring in my car for service. I trust Oscar and he has always gone overboard to help and advise me in all aspects when dealing with my Audi A5 conv.. As long as Oscar is with Audi Atlanta, I will always be bringing my car to him to handle!! Ken Schick More

I had a weekend emergency battery replacement on my S5. I called and spoke with Oscar and they worked me in that Saturday morning. Oscar was experienced, calm, and got me back in my car in a reasonable amo I called and spoke with Oscar and they worked me in that Saturday morning. Oscar was experienced, calm, and got me back in my car in a reasonable amount of time. They also checked out my car, sent a video review and provided me a paper record as well. Finally they cleaned up my very well before retur ing it to me. They didnt try and oversell and were really straightforward. Also believe it ir not i got over 11 years out of my battery. It was the factory original. Would trust my car with Oscar any time going forward. More

Kudos to my Service Advisor Chris Lee. In March of this year my car timing belt broke on my 2018 Q5 and damage the motor to the point where it had to be replace totally. Chris was helpful In March of this year my car timing belt broke on my 2018 Q5 and damage the motor to the point where it had to be replace totally. Chris was helpful in contacting the company and explaining the situation. He called me to let know that they had agreed to replace the motor free of charge . Through-out the whole process Chris kept me informed without me having to call him from the loaner car to updates on when the new motor would be in, to the finish repair. Thank you so much Chris Sincerely Mrs. Ware More

My experience having Andrew Clark as my Service Advisor while my vehicle was being worked on was first class. Andrew was extremely professional, helpful, empathetic, and communicative throughout the entire while my vehicle was being worked on was first class. Andrew was extremely professional, helpful, empathetic, and communicative throughout the entire servicing duration. His consistent and timely communication was like clockwork, ensuring that I always had the very latest information on the current status of my vehicle and what to expect going forward. Andrew's personable demeanor and client-focused mindset was on display during every single one of our interactions (which were very frequent). I genuinely enjoyed working with him as he went out of his way to provide me with the best customer service possible and made it feel as though I was working with a trusted friend. Andrew's effort and pride in his work reflect very positively on Jim Ellis Audi of Atlanta and I hope to work with him again if the needs arises in the future. More

Arthur assisted me with getting Audi Connect set up since a different dealership where I leased my car never set it up for me. Arthur went out of his way to help and was very personable and helpful. a different dealership where I leased my car never set it up for me. Arthur went out of his way to help and was very personable and helpful. More

My experience with Arthur was absolutely amazing! My wife and I were stressed about our car not working and having to buy another vehicle. Once we met with Arthur, he took the stress we were feeling My wife and I were stressed about our car not working and having to buy another vehicle. Once we met with Arthur, he took the stress we were feeling and alleviated that stress in minutes. He had a professional demeanor with a perfect mix of caring about our situation. When we left the dealership, Arthur helped us develop a plan and execute it that day. We left that dealership happy and confident; we had made the right decision. Thank you so much, Arthur. You are a blessing! More

Brian was super helpful in my car purchase and he didn't even sell me a vehicle! He offered me good insight into what to expect in the market I am in. Couldn't ask for a more transparent, helpful and genuin even sell me a vehicle! He offered me good insight into what to expect in the market I am in. Couldn't ask for a more transparent, helpful and genuinely honest salesman. Any time Iam considering purchasing, Brian will be my first call More