Audi Atlanta - Service Center

Leadership let down. It is always unfortunate to write things like this but be aware that ultimately like most big companies the day to day team members are probably great It is always unfortunate to write things like this but be aware that ultimately like most big companies the day to day team members are probably great....but the leadership doesnt take responsibility for their product and they wont stand up and do the right thing because they don't want to jeopardize their Sr role. Stacey Hodges their VP let the company down today by explaning to me that "we cant help you with this issue because we operate on 20% margins in the service area." wow... that response as I just walked out of a $10 million dollar new service facility. Great day to day people but the leadership hides behind "margins" and "we don't know the service history, we don't know if you were original owner, etc, etc." They couldn't even take enough time to figure out if I was the original owner. This is probably very rare but fyi if your issue reaches the leadership. More

Best Service in Town for Audi Best Customer Service Dealer! Look for Steve Stewart - Service Consultant if you have any problem with your car He will walk and guide you and be ho Best Customer Service Dealer! Look for Steve Stewart - Service Consultant if you have any problem with your car He will walk and guide you and be honest about it! More

Steve was Amazing!!! Steve is the bomb!! Steven was amazing!! I work a very difficult schedule and he was willing to come in early to accommodate me :) Need more like him Steve is the bomb!! Steven was amazing!! I work a very difficult schedule and he was willing to come in early to accommodate me :) Need more like him More

Steve Stewart is the best! Steve is the best! Great customer service and I was in and out with no issues. I would highly recommend going to see him for your next service. Steve is the best! Great customer service and I was in and out with no issues. I would highly recommend going to see him for your next service. More

Mr Stewart is Superb Audi Atlanta is the model of great customer service in a dealership. Mr Stewart is an example of this. Mr. Stewart went beyond the call of duty to a Audi Atlanta is the model of great customer service in a dealership. Mr Stewart is an example of this. Mr. Stewart went beyond the call of duty to assist with my car's situation with Audi America. The facility is state of the art. The work was efficient and thorough as usual. Mr Stewart remains courteous and professional. Jim Ellis Audi continues to provide excellent service. I truly appreciate the knowledge and customer service offered by Mr Stewart. My pick up process was very quick and Steve kept me informed of everything. More

Treated like royalty The consultant Steve spoke to me about my service, answered questions, and explained to me what the service included and why. The facility is alway The consultant Steve spoke to me about my service, answered questions, and explained to me what the service included and why. The facility is always very clean. There is always bottled water and coffee plus an excellent café with great food. The waiting area was comfortable and I was able to work on my Blackberry. I called to make the appointment and I was able to get the day and time that worked for me. When I arrived, I was greeted immediately, signed in, and they took the car back for service. It was wonderful. I still cannot believe that I was at a dealership. It was too nice and so pleasant. My vehicle is very happy and so am I. Everything was done was very nice. They made sure that my time was respected and that I received communications pertaining to my service. So there was really no waiting for someone to greet me, or no waiting for someone to go over the paperwork, and no waiting when it was time to pick up the vehicle. Once again, very nice. I was told how much time it was going to take for the service from the beginning. I was happy that it took less time. I was glad they washed the vehicle because I just returned from a trip and the car was dirty. So the car looked great after the courtesy wash. A marvelous experience. More

Chris Lee is the Best! Always anticipating needs and the go to for any issue we may have with our Audi (which are very few indeed). Great to have such a resource that you ca Always anticipating needs and the go to for any issue we may have with our Audi (which are very few indeed). Great to have such a resource that you can TRUST. More

It's why I'm a repeat Audi buyer. Over the years, the incredible ease of working with Chris Lee in the service department has made me a multi-time Audi buyer. Even recent recalls on bo Over the years, the incredible ease of working with Chris Lee in the service department has made me a multi-time Audi buyer. Even recent recalls on both our A7 and Q5 were handled seamlessly, which turns a potential negative experience into a positive one. More

Awesome! Everyone and everything was great! The guy that helped me was awesome!!!! The Cafe was delicious and the seating options while you wait we're very im Everyone and everything was great! The guy that helped me was awesome!!!! The Cafe was delicious and the seating options while you wait we're very impressive. As a former bmw owner I'm happy to have made he switch! More

Service Appointment Scheduling, treatment upon arrival, waiting area, wait time, check-out, workmanship -- it could not have been any easier or more pleasant. I'll be b Scheduling, treatment upon arrival, waiting area, wait time, check-out, workmanship -- it could not have been any easier or more pleasant. I'll be back. More