Audi Atlanta - Service Center

Awesome Service Experience David Maddox is the man. Very courteous, made sure my vehicle was done within the business day and knew Audis…He didn't try to push anything extra on David Maddox is the man. Very courteous, made sure my vehicle was done within the business day and knew Audis…He didn't try to push anything extra on me . He addressed exactly why I was there More

Happy Customer Todd was a true professional and provided exceptional customer service. Thank you for making my car service swift and seamless! I will continue to be Todd was a true professional and provided exceptional customer service. Thank you for making my car service swift and seamless! I will continue to be a customer at this dealership. More

Great service and car care Matthew is very attentive to my needs and provides me with excellent service every time I visit. He goes above and beyond with detailed information o Matthew is very attentive to my needs and provides me with excellent service every time I visit. He goes above and beyond with detailed information on car status and service requirements. Great guy. More

Excellent customer service This was the first time I used Audi Atlanta service and was very impressed with the service I received both prior and during my service appointment. This was the first time I used Audi Atlanta service and was very impressed with the service I received both prior and during my service appointment. More

Best all around service department Can't say enough about the professional, efficient, and knowledgeable service consultants working for Jim Ellis Audi Atlanta (especially Joey), and Jo Can't say enough about the professional, efficient, and knowledgeable service consultants working for Jim Ellis Audi Atlanta (especially Joey), and Joey's patience. Have always had a pleasurable experience when bringing my Audi in for routine maintenance and repairs. Excellent customer service. Always feel welcome at Audi Atlanta. More

Service department Excellent service. Chris Lee in the service department was great. I didn't have an appointment on a very busy day and Chris fit me right in without Excellent service. Chris Lee in the service department was great. I didn't have an appointment on a very busy day and Chris fit me right in without any trouble. My car was repaired just as quickly as if I'd had an appointment. More

2009 Audi A6 3.0T Quattro Oil Consumption I purchased this car from another car dealer then brought to Jim Ellis Audi for "maintenance" work. The car needs extensive repairs and I'm trying to I purchased this car from another car dealer then brought to Jim Ellis Audi for "maintenance" work. The car needs extensive repairs and I'm trying to work with Jim Ellis (Chris Lee) and Audi USA to resolve oil consumption issues that requires a Crank Case Ventilation System replace ($2,900). If this doesn't fix the problem it may require an engine rebuild that will be very expensive. This car was purchased new by the previous owner in 2009 at Jim Ellis Audi. All service work was performed by the dealership until August 2016 and the car has a clean CarFax history. The car was sold at auction to another local dealer and then bought by me in September 2016. I've already spent $3,500 in repairs. Now I've found out the car needs the Crank Case work for $2,900 and may ultimately require the engine rebuilt. It's hard for me to understand how a car that has had all service and maintenance work performed without any reported issues can be sold at auction without any issues reported and then sold to me 30 days later with what could be well in excess of $10,000 repairs? Hopefully Jim Ellis Audi / Audi Atlanta will advocate on my behalf with Audi USA to help get some relief with this very expensive repair. More