Audi Atlanta - Service Center

5 days and they can’t find a thing. As soon as a picked up my car, after the service department had the car for five days, the problems were still there and could be heard loud and clear As soon as a picked up my car, after the service department had the car for five days, the problems were still there and could be heard loud and clear. Also I asked about a recall that says my airbags in part of the car do not work. It the fix may not bee available for A year or more. So I should put my passenger at risk. I don’t think this is what I paid $69,000 for. More

Service Check I came in without an appointment and I was seen immediately and my vehicle was taken care of in relatively short order, including a recommendation to I came in without an appointment and I was seen immediately and my vehicle was taken care of in relatively short order, including a recommendation to rotate the tires. More

ExcellANT👍🏾 Chris Lee was Great. He went above and beyond the scope of his position to assist me. He even handled an issue that I was advised could not be done on Chris Lee was Great. He went above and beyond the scope of his position to assist me. He even handled an issue that I was advised could not be done on weekends. He got it DONE same day anyways!! More

Fabulous Joey Davis always goes the extra mile for me! One of the things I like best is that he is always available for questions and explaining everything th Joey Davis always goes the extra mile for me! One of the things I like best is that he is always available for questions and explaining everything that happened during service. More

Quick & easy Great to get attention as soon as I entered the service area. Check-in was quick and I was soon out waiting for my Uber. Got a text when it was ready. Great to get attention as soon as I entered the service area. Check-in was quick and I was soon out waiting for my Uber. Got a text when it was ready. They made it easy! More

Great team Actual car service is great. Everyone friendly, helpful and knowledgeable! Unfortunately I’ve had to bring my car for service twice in the last few we Actual car service is great. Everyone friendly, helpful and knowledgeable! Unfortunately I’ve had to bring my car for service twice in the last few weeks. When calling for service it’s hard to get in touch with anyone. Service advisors were always busy and unable to take my call. Once you do get to talk or communicate with them, they are great. Also in both instances, no loaner cars were available so I had to rent a car. Eventually I was able to get a loaner after three days. I feel like if your car has broken down and will be In service for a few days, loaner cars should be available. More

Not customer centric When I arrived, none of the service consultants seemed interested in assisting me so I stood waiting while everyone did other things. Finally someone When I arrived, none of the service consultants seemed interested in assisting me so I stood waiting while everyone did other things. Finally someone helped me but kept stopping to talk to other service individuals who seemed uncertain of how to help their customers. From there the service was fine but when I checked, the consultant mentioned in passing some additional service as an option but had already checked me out and told me to call if interested. When I looked at my paperwork that evening, it was a recommended tire rotation and it said I declined it when it wasn’t even discussed with me. I’ve never called and left messages the past two days and can’t get anyone to call me back. Very poor service. I expect more when I buy a $60k car. More

Cool place to be I was able to have my Car serviced and out in an hour and a half. The environment was pleasant and the Tech person answered all my questions and conce I was able to have my Car serviced and out in an hour and a half. The environment was pleasant and the Tech person answered all my questions and concern. More

Jim Ellis Audi is A-1 Every time I contact Jim Ellis Audi I've always received a quick response and top notch professionalism! Friendly service over the phone and in the de Every time I contact Jim Ellis Audi I've always received a quick response and top notch professionalism! Friendly service over the phone and in the dealership. More

Excellent Experience I recently took my Audi A3 in for its 35K service and felt that Audi Atlanta really appreciates my business. Chris offered complimentary coffee and wa I recently took my Audi A3 in for its 35K service and felt that Audi Atlanta really appreciates my business. Chris offered complimentary coffee and water and even set up a Lyft to work so I didn't have to stay at the dealer throughout the entire appointment. Overall, great customer service! More