Audi Atlanta

Excellent Service! We purchased our 2015 Audi R8 from Jim Ellis and it was nothing but a pleasure. Michael kept us informed and our car was delivered on time as promised We purchased our 2015 Audi R8 from Jim Ellis and it was nothing but a pleasure. Michael kept us informed and our car was delivered on time as promised. I would recommend Mike and Jim ellis to all my friends and family. More

Fair offers not accepted, raises price instead. I offered this dealer a fair and reasonable offer (based on book value) on a vehicle they had for sale, told me they just got it in and it had only be I offered this dealer a fair and reasonable offer (based on book value) on a vehicle they had for sale, told me they just got it in and it had only been on market three days and they wanted to see what it would bring. Talked to two different salesmen just to check their honesty and integrity level and got two total different stories and prices of $1000 difference. Next day they upped the price by $2000.00, these are definitely some greedy peeps and want to take people for all they can. I am tired of dealing with unreasonable greedy dealers with commission based salesmen so I will only look at vehicles for sale by individuals now, at least they are reasonable and don't try to take advantage of the market or potential customers. More

Lovely, Trustworthy and Caring Service I wasn't planning on writing a review of Jim Ellis Audi until I moved to Pennsylvania and encountered another Audi dealership with which I could compa I wasn't planning on writing a review of Jim Ellis Audi until I moved to Pennsylvania and encountered another Audi dealership with which I could compare it to. After dealing with my new Audi dealership, all I have to say is that Jim Ellis is fantastic. The people who work in the service department were honest with me, open to cost-saving repairs, and always polite and on time. Additionally, they had loaner cars available whenever I asked for one. I really miss working with them, and feel like, unlike my new dealership, every dollar was well-spent with Jim Ellis. Chris is awesome, and I honestly believe that everything he suggested was legit and needed. I can't say the same about my new audi dealership. More

Excellent Car Buying Experience From Long Distance I have never written a review for any car dealer ever, and I generally view these review sites with a cynical eye, but I had such a good experience I I have never written a review for any car dealer ever, and I generally view these review sites with a cynical eye, but I had such a good experience I felt the need to do so. I purchased a very hard to find used Acura from this dealership and dealt with Louis Long. They had the car I wanted at a very fair price and gave me a fair price for my trade in. Lou made the transaction very smooth and went out of his way to make the deal work, which was not easy because I was over 600 miles from their dealership ! He followed up, but not in an annoying or pushy way. I had the car checked out by a nearby Acura dealer, they found a few cosmetic imperfections and Audi fixed them all free of charge. When I finally had the car delivered to me it was exactly as Lou said. Like new. Its only been a week but so far so good. Out of all dealerships I have ever purchased a car from, this has been the best. I would recommend them and Lou to anyone looking to buy a new or used car. More

Best Car Buying Experience By Far So happy we made the trip to Jim Ellis Audi for our new Q5. We have purchased many new cars during our lifetime (one of which was another Audi from a So happy we made the trip to Jim Ellis Audi for our new Q5. We have purchased many new cars during our lifetime (one of which was another Audi from a different local dealership) and this by far was the best experience! We had done our research before finally coming into Jim Ellis and were fortunate to have worked with Marlene Topping. Not only was she extremely professional, her knowledge about the car, the car buying process, and the diligence she extended to us to make sure we were completely happy with our purchase was exceptional! We knew going into this, we would be very happy with the car, but to come away feeling equally happy with the dealership and the purchasing process was a first for us. We can understand now why people return to their same dealer and dealership when the time comes to purchase another vehicle again. Without a doubt, we will be back again in the future. ---Lauren S More

Poor Customer Service & Communication This dealership does not have good customer service at all. Mike was my salesperson. He seems to be a nice individual but comes across as a little arr This dealership does not have good customer service at all. Mike was my salesperson. He seems to be a nice individual but comes across as a little arrogant and does not have that much time for you. I took my money to another Audi dealership (Marietta) and purchased a 2015 Audi A6 that day. I would not go to the Industrial Blvd Audi dealership if I were you. The other Audi dealerships in Atlanta will negotiate better prices, will communicate with you more often and will truly find you the car you're looking for. Mike did not communicate well at all. I received more communication from the North Atlanta and Marietta Audi Dealerships in 1 day then I did from Mike for 2.5 weeks. I was very disappointed in this dealership. More

Never Again I went to Jim Ellis Audi today for an appointment to look at a certified pre-owned Audi. I was very disappointed in the customer service, the gentlem I went to Jim Ellis Audi today for an appointment to look at a certified pre-owned Audi. I was very disappointed in the customer service, the gentleman who knew I was coming showed me a dirty 2014 Audi A6, the car seemed to be a loner car, due to personal items in the console. I was never offered a test drive. The experience I had at the dealership makes me never want to return. More

Jeremy McLean I've been trying to reach Mr. McLean for the past week straight to resolve a tag issue. Each day a new voicemail and never a return call. The Jim El I've been trying to reach Mr. McLean for the past week straight to resolve a tag issue. Each day a new voicemail and never a return call. The Jim Ellis "promise" is a joke. I'm on my third Audi and never had a problem until this year. It's hard to imagine customer service getting any worse...but each day it does. I'm not sure what they are trying to hide but the lack of communication is inept!! I would never buy another car from Jim Ellis Audi. Ever More

Bad customer service About one year ago, I walked into this dealer and looked around for at least 5 minutes. No one came up to offer any help, so I just walked away. Reas About one year ago, I walked into this dealer and looked around for at least 5 minutes. No one came up to offer any help, so I just walked away. Reason? I guessed it is because I look young and dress dumb. Well, I was a fresh college graduate at the time and just got into the IT industry where people dress very causal (short, flip flops) to work. Later, I heard a very similar story from a good friend of mine about this dealer. Anyway, I end up with a Mercedes and he got a Range Rover. Now, I start shopping a Q5 for my girlfriend and this dealer show up on my search result. I will definitely stay away from it. More

Good used car experience When we began helping our 19 year old daughter shop for a used car, my husband steered her away from several cars available through private sellers an When we began helping our 19 year old daughter shop for a used car, my husband steered her away from several cars available through private sellers and unknown dealers and insisted she buy from a well known dealer with a good reputation. So glad he did! We test drove our daughters "dream car" at Jim Ellis Audi and all seemed great. But, about 30 miles into her trip home with her "new" car. She noticed the brakes were grinding. By the next day several other problems appeared. We called our sales person, Matt. He got back to us quickly, vowing to make things right and offering a loaner car for our daughter in the meantime. I'm so glad that we were dealing with an ethical company that stands behind its strong reputation. My husband and I bought our very first new car at a Jim Ellis dealership over 20 years ago, and we're so pleased that we went back to Jim Ellis for our daughter. They stand behind what they sell! More