Audi Atlanta

BEWARE - they will try to rip you off 4 years ago I bought an A4 at Jim Ellis Audi; this week I tried to sell it back to them and beware, they will try to rip you off. They had given me a 4 years ago I bought an A4 at Jim Ellis Audi; this week I tried to sell it back to them and beware, they will try to rip you off. They had given me an OK price of $15,127, but when I went to do the sale, they tried to rip me off and said "the market has changed we can only pay you $13,500". I stormed out immediately, the sleazy salesman literally came after me as I started to drive away'; and convinced me to come back inside, to pay me the $15,000. They moved VERY slow, an hour later thry took me to some Finance lady, who acted really dumb; more paperwork; slow, slow; then I asked for the check; she says "oh we will mail it to you next week." What?? I am giving you my car, title and keys, and I get no check? When I BUY a car from you, can I just "pay you next week"? Of course not. She takes forever, calls 2 or 3 extensions, and finally someone says OK I can cut a check today. She leaves; 20 minutes later she comes back and says (I quote) "I have good news and bad news, I have the check (she shows it to me) but there are no Managers available to sign it, they are all in an important meeting". I argue, complain, insist they be interrupted; "no we can't do that, you have to come back next week or we will mail it to you". I call Audi USA; they are not much help either. I literally walked through the Service Dept and started shouting about how dishonest the dealership was; the salesman was furious at me; I continued to demand my check and would not leave. I must have talked to 4 different staff, no one cared at all. It was a horrible experience. I have owned Audi's for 12 years but no more, I am done with them. They should really be embarrassed, I have been treated better at Car Max. More

Fantastic Buying Experience The new store is incredibly nice! Rachel Boryc was my sales rep and she made my car buying process so easy and fun. She was very helpful in finding m The new store is incredibly nice! Rachel Boryc was my sales rep and she made my car buying process so easy and fun. She was very helpful in finding me the right vehicle based on my needs, wants and price point. She was knowledgeable about all of the features, trim levels and packages - letting me know how things work and what would (or would not) be on the vehicle I was looking at. She was also very patient while I looked at different options (I'm very indecisive so I had a hard time picking a color combination). She assured me that it's better to take my time and be 110% sure since it's expensive decision, and walked me through all of my options. She was willing to work with me on price and they gave me a really strong offer on my trade. The negotiation process was also easy and transparent which I appreciate (It took less than 30 minutes in the office). I looked at BMW X3s for about 2 months before looking into Audis and had some horrible experiences at those BMW dealerships, so I was beyond impressed with my experience at Audi Atlanta. All in all, I absolutely love my new Q3. It was the best vehicle purchase I have ever made and I even upgraded a few options (premium wheels, power liftgate) because I trusted the dealership so much. Would recommend to anyone! More

great audi dealer             Man thanks. 2015 My first audi a7 Yall have some top notch service an great prices on your cars. Everybody I spoke to was very friend             Man thanks. 2015 My first audi a7 Yall have some top notch service an great prices on your cars. Everybody I spoke to was very friendly and with a smile. I felt the love in the building an my process didn't take long at all DJ don't play he made sure I was happy with my decision an answered whatever question i had . I will definitely keep yall in mind if I here of anyone looking for one!   More

Great experience with friendly people So far, I've enjoyed my car-buying experience. I worked with Seymour, who worked hard on my car trade-in to get an SUV. The dealership was busy and So far, I've enjoyed my car-buying experience. I worked with Seymour, who worked hard on my car trade-in to get an SUV. The dealership was busy and this was my first time car shopping alone (he literally walked me through the process) but he was patient and worked until he got me an offer. Everyone at this location was very helpful and friendly! I'm hoping my experience is great in the long-run. More

Best Car Buying Experience! I am the type of person that reads reviews on everything and this is my first time actually writing a review. I was involved in an automobile acciden I am the type of person that reads reviews on everything and this is my first time actually writing a review. I was involved in an automobile accident and totaled my vehicle. I had been looking at vehicles for weeks, I knew I wanted an Audi Q7, but could never find one in my price range in good condition. I went into Jim Ellis Audi after work on a Friday. I was greeted by Katarina Kyvalova and shown the vehicle. I was not only impressed with the vehicle, I was throughly impressed with Katarina's professionalism and knowledge of the vehicle. I brought my husband in to see the vehicle the next day and was again wow'd by the professionalism by everyone we encountered. My paperwork was done efficiently and I was given a loaner vehicle. Katarina had new tires placed on the vehicle as well as a paint job on several scratches. She contacted me daily regarding the progress of the vehicle and to top it off, she delivered the vehicle to me on Friday, after she got off of work (8pm), and I live 45 minutes from the dealership. As she handed me the keys, I told her she would be seeing me again next year for an upgrade. I would recommend Jim Ellis and especially Katarina, to anyone in need of a new or used vehicle. Jim Ellis is now my dealership of choice! More

Service just as exceptional as our buying experience Sometimes when you purchase a great vehicle, the "honeymoon period" comes to an end when you bring your car in for its first service. This was not the Sometimes when you purchase a great vehicle, the "honeymoon period" comes to an end when you bring your car in for its first service. This was not the case at Jim Ellis Audi of Atlanta. Steve Stewart came out immediately upon my arrival in the service bay to help check in the car. He was very personable and made me feel like my business was just as important to the dealership as they day we purchased the car. After checking in the car, he took the time to show me to the area I could grab some coffee. Best facility by far if you choose to wait while your car is being worked on. Waiting for the car in the quattro cafe was the perfect way to spend my time. Car was ready a half hour before expected. Thanks to people like Steve Stewart in service, and Marlene Topping in sales, we will undoubtably be loyal Jim Ellis Audi customers for life. More

Super Helpful, Definitely 5 Star Worthy!!! I was recently in a situation where I needed some advise from an honest and reliable professional. Luckily for me, I decided to go to Jim Ellis Audi I was recently in a situation where I needed some advise from an honest and reliable professional. Luckily for me, I decided to go to Jim Ellis Audi for some help. This email is to say thank you to the crew at the front desk, with an special mention to Mr. Jerry Kimbrough for taking his time to listen and his expertise, Mr. Glenn Hailey for his willingness to help and availability, and also to the sweet receptionist, Alex. Again, thank you very much for going the extra mile and making a difference. This is an example of what makes a successful business More

Great first visit Got it done and got in much faster than I expected. Dealership facility is best I've ever seen. Really made my day a good experience. Steve was my in Got it done and got in much faster than I expected. Dealership facility is best I've ever seen. Really made my day a good experience. Steve was my intake person- really top-notch. Also, the young gentleman serving customers in the cafe (sorry I don't remember his name) was quite exceptional. He seemed to love his job and made being there actually a fun experience. More

Excellent Service! We purchased our 2015 Audi R8 from Jim Ellis and it was nothing but a pleasure. Michael kept us informed and our car was delivered on time as promised We purchased our 2015 Audi R8 from Jim Ellis and it was nothing but a pleasure. Michael kept us informed and our car was delivered on time as promised. I would recommend Mike and Jim ellis to all my friends and family. More

Fair offers not accepted, raises price instead. I offered this dealer a fair and reasonable offer (based on book value) on a vehicle they had for sale, told me they just got it in and it had only be I offered this dealer a fair and reasonable offer (based on book value) on a vehicle they had for sale, told me they just got it in and it had only been on market three days and they wanted to see what it would bring. Talked to two different salesmen just to check their honesty and integrity level and got two total different stories and prices of $1000 difference. Next day they upped the price by $2000.00, these are definitely some greedy peeps and want to take people for all they can. I am tired of dealing with unreasonable greedy dealers with commission based salesmen so I will only look at vehicles for sale by individuals now, at least they are reasonable and don't try to take advantage of the market or potential customers. More