Audi Atlanta

Maria Gresham takes it to a new level of service! If you are looking for an Audi and your lucky enough to find one at Audi Atlanta, do yourself a favor and ask specifically for Maria Gresham. I was lu If you are looking for an Audi and your lucky enough to find one at Audi Atlanta, do yourself a favor and ask specifically for Maria Gresham. I was lucky enough to find my Audi at Audi Atlanta and called on a Saturday to find out more about the car. Maria Gresham was my Audi Brand Specialist and FaceTime me that morning showing me the car both inside and out. She emailed me service records as well as the window sticker and Carfax report. I realized I wanted the car and initiated the process of placing a deposit. Maria was there every step of the way helping me with the finance team. Living in Colorado I would need to book a flight to Atlanta to drive the car back. I booked a flight the next day that was to leave for Atlanta at 5:30pm but was delayed until 12:15am. After trying to find a hotel, Maria surprised me with a reservation at the Ritz Carlton!!! Maria would text me and check in on how I was doing during the 7 hour wait for my flight. She was totally there for me. The dealership was closed the next day but Maria offered to pick me up the next day from the hotel with paperwork for me to sign and deliver the car!!! I didn't arrive in Atlanta until 5:20am. The hotel gave me a late checkout and I slept for a few hours and then called Maria who picked me up as promised. She was very professional in person and detail oriented. She had me drive the car and take the time to look it over. She made a point to remind me to secure my insurance before traveling back to Colorado. She had all the documents ready for me to sign and ALL of the keys to the car in a lovely red Audi box. She made a point to print out my insurance cards for me so I would have them for the long drive back. She reminded me to take images of the bill of sale and other documents I signed for reference. After all was said and done she help me find a superfood green protein drink nearby. I share this long review because of Maria Gresham's astute mindfulness and her exceptional capacity to take care of an out of state customer. She made a point to make me feel heard and respected as a customer. She took customer service to a whole new level and accommodated me above and beyond. This is coming from a person who worked for Nordstrom for 8 years and has been steeped in the art of customer service. Ohh and did I mention this was for a used Audi that was under $20,000. AND she still treated me like I was purchasing a $160,000 Audi. More

Warranty Repair I originally took my Audi A6 to Audi Atlanta on April 10, 2017 due to excessive timing chain noise from the engine. During the first two weeks the ca I originally took my Audi A6 to Audi Atlanta on April 10, 2017 due to excessive timing chain noise from the engine. During the first two weeks the car was at the dealer the timing chain noise was misdiagnosed as the motor mounts needing replaced. I picked up the car and immediately returned it due to the original issue still existing. It took another week before they correctly diagnosed the timing chain tensioners as needing replaced per the Audi TSB. It took another week before I got my vehicle back. After 4 weeks of being at the dealer and replacing the engine mounts and the timing chain tensioners, I picked up my vehicle and noticed that it now had a vibration and resonance coming from the engine bay above 2,000RPM. I believe something to be misaligned after the engine removal and reinstall. I called Audi Atlanta and I returned the vehicle on May 18th to have the latest noise diagnosed. While I was there I had the opportunity to show one of the service techs what the car was doing and he agreed that it wasn’t normal. I received a call later in the day and they told me they found a heat shield loose and had secured it then retuned the vehicle to me on the evening of May 18th. Upon my drive home with the vehicle I noticed no change with it as it still is making the same noise and vibration coming from the engine bay. I once again called Audi Atlanta and made another service appointment for May 30th to have the issue diagnosed again. I arrived at Audi Atlanta on May 30 and dropped off my vehicle to have the noise and vibration diagnosed again. I, once again, was able to show the same service tech what the car was doing. He agreed that it still was not right and that he remembered me from before. Believe it or not after they called and told me the vehicle was ready, when I went to pick it up there was still no change. I then was able to show the original tech that did the chain tensioner work what the issue was since he was the one that took the motor out and put it back in. He was able to resolve the issue. After driving the vehicle for a couple weeks I noticed that my garage floor had oil spots on it. I discovered that the belly pan on the car was soaked with engine oil and was dripping through it and the passenger side lower control arm, axle boot, and frame rail were also covered in oil. I have once again returned the car to Audi Atlanta in hopes that they can resolve this additional issue they created when they replaced the chain tensioners. I very much do not recommend this dealer for service as they keep creating more problems then they solve. It's absolutely ridiculous I have had to return this many times to have things fixed that should never have been created in the first place if their workmanship had been better. More

Completely Worth the drive After more than 3 months of searching for the perfect replacement for my 2016 Nissan (I searched and test drove everything from Land Cruisers, RR Evoq After more than 3 months of searching for the perfect replacement for my 2016 Nissan (I searched and test drove everything from Land Cruisers, RR Evoques, GS470s, 530XI wagons, Mazda CX-5, etc) I kept finding myself trying to find a nice, clean Audi wagon. While there were a few with limited service histories within 1-2 hour drives of me, I stumbled upon 3 really nice A3s at Audi Atlanta and sent them a web inquiry. While most dealerships take hours, days and even (for some really bad ones) weeks to get back with me, Travis Shapira gave me a call within 3 minutes of asking for more information. They agreed to give me a reasonable trade allowance on my vehicle, which sealed the deal for me taking the 6 hour drive to see them. Travis stayed in constant communication with me during my travels to Atlanta, and even stayed more than 1.5 hours later than published dealership hours to ensure that I was able to drive as many cars as I wanted to. He was exceptionally educated on all aspects of each and every vehicle and was educational without being pushy. I ended up finding a vehicle that I thought would fit my situation well, and he stayed in contact with me for the next day while I did additional research on the vehicle and made my decision to purchase. At no time did he treat me like "just another buyer," - his level of professionalism and passion for the brand and the products were exceptional. One of the best dealer experiences I have ever had. The finance team was also great. They were fun, easy going, and willing to offer all products and packages and were never hesitant to remove a product when I declined. If you live with 15 hours of Audi Atlanta, and are in the market for a new or used Audi product, Jim Ellis Audi is the only place you need to go. You will not be disappointed. More

First Audi of Many to Come Audi Atlanta provided a fantastic experience for my first Audi lease. Travis was hands down one of the best sales reps I've worked with - super sma Audi Atlanta provided a fantastic experience for my first Audi lease. Travis was hands down one of the best sales reps I've worked with - super smart, worked on / with cars since he was 10, and helped me find the perfect car for me. If you're thinking about Audi, definitely pay a visit to this dealership and ask for Travis. More

Best Customer Service experience Audi Atlanta was a truly exceptional experience and they were extremely accommodating. My sales contact is DJ, he was friendly and professional. Will Audi Atlanta was a truly exceptional experience and they were extremely accommodating. My sales contact is DJ, he was friendly and professional. Will definitely go back when is time to get our next car! More

Best buying experience I ever had Fast, simple and overall an excellent service and experience. Everything from looking at the options down to the agreement process was smooth, and our Fast, simple and overall an excellent service and experience. Everything from looking at the options down to the agreement process was smooth, and our sales rep DJ Hickson and business mgr Lee Andrieca made it an enjoyable experience. Will definitely go back when is time to get our next car! More

Audi A4 Premium Plus Dan, Jackie and Lee made the car buying process much less painful than I anticipated. It took me several weeks and a dozen test drives to make my buyi Dan, Jackie and Lee made the car buying process much less painful than I anticipated. It took me several weeks and a dozen test drives to make my buying decision. The folks at Jim Ellis Audi Atalanta were patient as well as extremely professional, courteous and customer centric. Also Claudette at reception is a gem. More

Excellent Experience Gunter Reichert made buying a new car easy and enjoyable. He was very professional and knowledgeable. Lee Andrieca made the financing quick and pain Gunter Reichert made buying a new car easy and enjoyable. He was very professional and knowledgeable. Lee Andrieca made the financing quick and painless. I've already been contacted by Mac Scott to set up all the technology in my car. Excellent Experience. More

Timely, efficient service I needed to bring in my car nearing 45k miles for service. I checked in with Dave, and he quickly got my car in the queue for service. I mentioned I I needed to bring in my car nearing 45k miles for service. I checked in with Dave, and he quickly got my car in the queue for service. I mentioned I was concerned about the oil comsumption. He offered a loaner, and advised it would be a few hours before completion. I was home for a short while before Dave called to tell me the service was complete, and they found no issues. He did note that Audi would run the oil consumption test again to make sure it is within guidelines. Service was very efficient, a great value as they added in coupon discounts, and cleaned up my car upon delivery. I can't say enough good things about the dealer, service department, and courteous and helpfulness of Dave Campbell. More

Tire and Wheel damage repaired same day! I had tire and wheel damage Matt accommodated me same day as I was headed out of town next AM. Matt even arranged for the alloy wheel repair same da I had tire and wheel damage Matt accommodated me same day as I was headed out of town next AM. Matt even arranged for the alloy wheel repair same day. Amazing. Thanks for accommodating me on short notice. More