Audi Atlanta

Don’t buy a pre-owned Audi here 2011 Audi Q5...needed $2000 timing chain replacement within 60 days of purchase. Zero response from the dealership despite voicing my concerns after s 2011 Audi Q5...needed $2000 timing chain replacement within 60 days of purchase. Zero response from the dealership despite voicing my concerns after supposed feedback requests from Jim Ellis himself. Save yourself the disappointment and go up the street to the Lexus dealer. I don’t fault the sales associates, I fault the dealership for selling me a lemon. More

So glad we bought Audi from this dealership! Visiting Audi Atlanta was a wonderful experience coming from a history owning of Mercedes and Toyota cars. I did not believe I would have walked out o Visiting Audi Atlanta was a wonderful experience coming from a history owning of Mercedes and Toyota cars. I did not believe I would have walked out of there buying a 2016 Audi Q3 Quattro the same day as test driving it but my boyfriend was right, I absolutely loved it! I test drove other cars while there but the Q3 was perfect for me. Davian Quinn and Michael Gerbick were so helpful and considerate and really made it a memorable experience. Furthermore, they have both continued to amaze: from assisting my boyfriend and I with putting on roof racks to repairing minor defects on the car at no charge. I am more than grateful and humbled to have had such kind, attentive customer service. More

Painless Purchase Experience This was the second time I had visited the dealership. Greeting by the staff was great and warm as you would hope to see with a front-line organizatio This was the second time I had visited the dealership. Greeting by the staff was great and warm as you would hope to see with a front-line organization. Recognized that I was in the system from the first visit which appeared to assist in getting a Sales person assigned. I had used your web site and others to research and learn about the vehicle, options and ratings against the top 3 vehicles being considered (Q5, GLC, F-Pace). A bit informed but still looking for support from the Sales team with exploring inventory options including what may not be on the web site and learning more about the vehicles 1st hand. Ryan Asmer assisted us during the visit with looking at several vehicles after we had discussions around what we were considering with a Q5. We were afforded the opportunity to take a vehicle out on a relaxing test drive which gave my wife the opportunity to be exposed to the Q5. The sales process was without pressure which was refreshing. Ryan worked up numbers which moved us from test drive to lets explore making a purchase. The negotiations process was not extended and did not require multiple hand-offs or others coming to the table to tell us why a price adjustment could or could not be done. More

Amazing Dealership! Great experience Very easy process and top notch customer service! Antonio and Lee were both excellent to work with and will hopefully work with them both again in the Very easy process and top notch customer service! Antonio and Lee were both excellent to work with and will hopefully work with them both again in the future. More

Best Dealership EVER Lee was awesome and explained the whole process and what we were signing. We are an Jim Ellis Audi customer for life. Best experience ever Lee was awesome and explained the whole process and what we were signing. We are an Jim Ellis Audi customer for life. Best experience ever More

This is what car buying and follow-up service should be like Called ahead for service appointment on my wife's Audi Q5 55K checkup. Everything from setting up the appointment to leaving the dealership was fast, Called ahead for service appointment on my wife's Audi Q5 55K checkup. Everything from setting up the appointment to leaving the dealership was fast, efficient, and super friendly. David Maddux in the Service Dept was waiting for me when I arrived. He quickly recorded my info, , covered what was to be done on the 55k checkup, explained every question I had in detail, answered a few questions about the new Audi's, and made sure I had everything I needed as I waited upstairs. He made the experience go as smoothly as possible. There is a reason I drive two hours from the north side of Athens! It's people like David who make the journey and wait worthwhile. I was also pleasantly surprised to hear my car was ready 2 hours before the estimated time. Overall a great experience! More

Recommend this Audi dealership Made it very easy, pretty quick, nice amenities at the dealership. Would recommend. I dread car buying but overall I was very pleased with this exper Made it very easy, pretty quick, nice amenities at the dealership. Would recommend. I dread car buying but overall I was very pleased with this experience. Just hope they continue the good service now that I have bought my car too :-) More

Audi Atlanta and Mr Duberry “Conducting business with Audi Atlanta is very simple. I initially scheduled the appt online. I called in because I had to change it twice. AA is very “Conducting business with Audi Atlanta is very simple. I initially scheduled the appt online. I called in because I had to change it twice. AA is very accommodating so rescheduling was a breeze. The dealership is comfortable so I waited for the work and repairs to be completed. Mr Duberry continues to provide the exceptional customer service that Ive become accustomed to so the experience continues to be amazing.” More

Dealer Rating I would not recommend Ryan Russaw. The very first question he asks is about price and not features. Also, initial email contacts I would ask questions I would not recommend Ryan Russaw. The very first question he asks is about price and not features. Also, initial email contacts I would ask questions but never get a response. Only about the ridiculous car price. He's one of those "The best we can do" kind of seller. If anyone is experienced with negotiating, that's the first sign that you are dealing with a seller that has no personal care for your needs. Also, he'll send an email as if you have time to respond back and if something sells he'll just sit there and constantly remind you that he emailed you. Seriously, if a car sold it sold, move on and learn how to sell the next car. No need to sound like a broken record constantly reminding you sent an email. More

Purchasing a Q5 We came in to see DJ for a test drive of Q5. DJ was very patient and able to answer all of our questions. He showed us multiple models and worked with We came in to see DJ for a test drive of Q5. DJ was very patient and able to answer all of our questions. He showed us multiple models and worked with us on our budget and needs. It was a very pleasant experience with no pressure whatsoever. We had several more test drives with other brands scheduled, but after working with DJ, we decided to end our search and purchase Q5 right away. I would highly recommend you go see DJ Hickson should you ever be interested in an Audi. More