Audi Arrowhead - Service Center

Great staff. Feel confident that my vehicle will be serviced appropriately. Nice waiting room area. Feel confident that my vehicle will be serviced appropriately. Nice waiting room area. More

Great service! Staff is courteous and helpful. I have had my Q5s serviced at this location for over 7 years. Staff is courteous and helpful. I have had my Q5s serviced at this location for over 7 years. More

Always courteous and easy to work with. Waiting area is comfortable and clean. The staff keeps you informed. Waiting area is comfortable and clean. The staff keeps you informed. More

I was sad to hear Michael had left the service department since he had serviced my car for 5 years but then I met David and he was assigned my new service advisor. David was prompt, honest, thorough and came since he had serviced my car for 5 years but then I met David and he was assigned my new service advisor. David was prompt, honest, thorough and came up with ways to save me money.. I guess I won't miss Michael much after all thanks to David. More

It used to be the best dealership that I ever dealt with. This time - I was promised a loaner car. None available. Offered a shuttle service. Long wait. Another customer said he had waited an hour for a shut This time - I was promised a loaner car. None available. Offered a shuttle service. Long wait. Another customer said he had waited an hour for a shuttle. He was told several times "right away". Finally we were told that the shuttle car was "really dirty and needed washing." General chaos. Many people waiting, Six cars in line (all were empty) at the service entrance. What saved the day? Two young guys: Blake and Dillon. I got their names because I believe that they deserve recognition for working so hard to keep people happy. They were truly exceptional in a very difficult situation. Believe me, I had time to study the workings of the Service area while I waited for the shuttle. Finally, my car was not ready by 3:30 PM as planned. I picked it up the next day. Blake called me and updated me on the situation. He was honest, sincere and totally professional. In short, he cared. I can't ask for more. In the end, I hope the problems with the Service Department were just an anomaly. Service in the past has been outstanding. I want the dealership to be as successful as they do so please take this criticism as honest feedback. More

I am confident that this location in Peoria can be trusted with my car, and that what I am being told is accurate. trusted with my car, and that what I am being told is accurate. More

David Saisstin, is a great service guy, he goes up over and beyond in every way ! I will keep coming back with David being their ! Great service all the way around. Just need more loaners !!! and beyond in every way ! I will keep coming back with David being their ! Great service all the way around. Just need more loaners !!! More

This is a great dealership. I purchased two new Audi's from them over the past three years and everything went very smoothly. The service department is excellent and first rate I purchased two new Audi's from them over the past three years and everything went very smoothly. The service department is excellent and first rate. More

I came in for a service visit which was done and completed in the time frame I had been given. David checked on my maintenance service agreement and got me into a new extended maintenance program w completed in the time frame I had been given. David checked on my maintenance service agreement and got me into a new extended maintenance program which will save me over $700 in service fees over the next couple years. The staff were all friendly and professions and I would recommend Audi Peoria to anyone interested in driving a really fantastic, German engineered vehicle. More

In these trying times we are currently living in, it is very refreshing to receive excellent customer service. The folks at Audi of Peoria really care about their clients and it shows in the service depart very refreshing to receive excellent customer service. The folks at Audi of Peoria really care about their clients and it shows in the service department. David was very knowledgeable about my car and extremely patient and helpful while explaining what my car needed. I was given updates and asked for approval prior to work being done, and great communication is always appreciated. The price for repairs was surprisingly reasonable and I am so happy with the results. Thank You David and Audi of Peoria! More