Audi Arrowhead

I recently bought a jetta from this dealership and they were great. I know this is dealership that normally deals with high end clients buying high end cars and that buying a jetta was going to result in were great. I know this is dealership that normally deals with high end clients buying high end cars and that buying a jetta was going to result in very little profit for them with that said, you would have thought the way I was treated I was buying an 80k car not a 16k car. They treated with respect and did a great job in helping me realize the car and price I wanted. They showed great professionalism. Lets put it this way when I am in the tax bracket to buy the 80k car I will go see them first. More

My husband and I were interested in a preowned Audi A3 as our first option for a second vehicle. We currently own an A6 and have been very pleased with the car and it's performance. Upon arriving at the our first option for a second vehicle. We currently own an A6 and have been very pleased with the car and it's performance. Upon arriving at the dealership, Christopher was very friendly and willing to provide us with information and have us test drive a vehicle. Unfortunately, there was only one vehicle to consider on the lot and it didn't have all the options we were looking for. Having said that, we were willing to be flexible depending on the price. Christopher told us the price of the car and asked if we would like to wait while he spoke with his manager to determine the best possible price that they could do. After some hesitation, we agreed to wait (we hesitated because it was the first car we looked at and we had other options we wanted to explore before the end of the day). We were forthcoming with Christopher about this, because we don't appreciate the game playing that can occur). Christopher returned with the manager, Robert, who said that we would need to go inside to wait in order for him to come up with his best price as he was not familiar with the car. We agreed to go in and wait. After a few minutes, Christopher presented us with a printed summary which basically reiterated the cost of the car. Not a best possible price as we had agreed to wait for. At this point, we felt uncomfortable that they were playing games and that we had sat around for them to give us a price that we knew upon first arriving at the dealership over an hour ago. Christopher then asked me what I would like to offer. I informed Christopher that I was not ready to make an offer and thanked him for the information and that I would be in touch if I wanted to proceed. I also informed him that I was disappointed that they had led me to believe they were going to present me with an adjusted price. As I got up to leave, Christopher went to get his manager who stopped us outside and asked what the problem was. As we were leaving the dealership, another salesperson made a very rude comment about giving Christopher a chance and mumbled something under his breath that was very derogatory. I have bought a lot of cars over the years, both new and used, and have never felt so insulted. I am a genuinenly honest and fair person and was shocked to leave a dealerhip feeling the way I did. I am a knowledgeable consumer and deal with people respectfully. In hindsight, I suppose I should have researched the dealerhips, however, I always assume that people will deal with me in the same manner that I deal with them. More

James of sales was very professional, helpful, and informative. I was new to the Audi automobiles and stopped to visit dealer on a chance. I had no prior knowledge of the Audi automobiles, price, opti informative. I was new to the Audi automobiles and stopped to visit dealer on a chance. I had no prior knowledge of the Audi automobiles, price, options, and lease. Actually was heading to Mercedes Benz for another second look. I was very impressed with A4. The facility was clean and well maintained. The overall atmosphere of the dealership was comparable to Mercedes Benz of Arrowhead and BMW of Scottsdale. Very kid friendly. Other than a positive, informative Audi models and options introductions from James, the remaing portion of the experience was poor. I was looking to lease. Lease options were handed to me. There was no attempt to discuss financial options in a quiet confidential and nonthreatening environment. The discussions were held in the open area of showroom for all to hear and see. The finance person without hesitation declared in public that as a customer, I did not know what I want in a car. It was unprofessional and unexpected. This was a far opposite experience from similar competitive dealers. The other dealers put customer service as a priority. I was not sure what Audi Peoria's mission statement is, but I hope friendliness, professionalism, and working to win customers respectfully is a major part of it. The irony of this experience is that I really want to take an Audi home. But due to insulting tactics from finance, I will likely get one from another dealership. Maybe this will teach me a lesson on doing my "dealer homework" before visiting and negotiating. As I write this, for my financial situation, Lease options are better at other competitive dealers at this time. Gone are the days of great dealerships where can walk in without any knowledge of a car, and the dealership makes you feel like the most important person there. Thanks to the Internet, it seems as if they all are defensive about what customers know. More

Just leased an Audi A4 from Audi Peoria. Totally 100% satisfied with the entire experience. The entire sales staff was professional during my many visits and test drives before I made my final decision. satisfied with the entire experience. The entire sales staff was professional during my many visits and test drives before I made my final decision. No high pressure sales tactics which take place at other dealerships. They listened closely to my needs and allowed me time to carefully consider whether or not I wanted to trade in a 2010 vehicle. They provided me with my lease money factor and a truth in lending statement (right from the start) and were the only dealership (I had also considered an Infinity) to provide me with this information. Kenn (finance) explained all of the documents carefully and gave me an opportunity to ask questions (frequently). He did not try to "rush through the process." Didn't try to up sell me on extras, simply explained them and that was it. James and Lou (sales) treated me with respect. Everyone I have interacted with has been nothing but professional. Peoria Audi has a nice relaxing ambience due to the layout of the show room and conduct of the entire staff. Brian (service) handled my window tint and set me up immediately with a loaner car. Said that I could come by anytime and get a free car wash. General Manager, TJ Lapoint, personally thanked me in a very sincere way. without hesitation, I would highly recommend Peoria Audi to anyone considering a purchase or lease of this fine car. Thank you Peoria Audi, Fred Kriess More